1. Shadi Ali Abdulrahim
Citizenship : Sudan ▪ Date of birth : 9 February 1984
Objective
organization that can utilize my ability and furtherprofessionalI seek a challenging position in a highly
my experience .I intend to apply for the required position with the vision to utilize my skills anddevelop
performance for the productivity and profitability of your reputed company.
CONTACT INFORMATION
Tel : +971 55 2277645
@gmail.comshadi.ali.abdulrahimEmail :
Address: UAE, Abu Dhabi, Hamadan St. – P.O.
Box : 313
PERSONAL INFORMATION
Religion: Islam
Marital Status: Single
Visa Status : employee Visa
COMPUTER SKILLS
MS Windows XP,
Vista
Outlook 2003, 2007 Adobe Photoshop OS Configuration
MS Office 2003, 2007 Internet Browsers Windows Installation IT Troubleshooting
EDUCATION
2004 - 2008 Undergraduate, BS.C of mechanical engineering - Arab Academy for Science,
Technology and Maritime Transport, Alexandria, Egypt
2002 - 2003 High School Certificate - “Science”
Al Motnabi Secondary School, Abu Dhabi, UAE
WORK EXPERIENCE
27 Jan 2013-till present First Gulf Bank as call center and customer services executive, Abu
Dhabi, UAE
- Responds to customer queries (inbound/outbound) in friendly, professional and supportive way.
-Demonstrates politeness, poise, dignity and emotional maturity in handling calls; handles
difficult cases
with required frequency and quality.
-Deals with enquiries independently taking ownership for the issue until a satisfactory outcome
has been
reached for the customer.
-Identifies the nature of customer's enquiry and offers him all possible help and quickest possible
time using technical knowledge and data seeking capabilities.
-Keeps records on all customer requests in order to ensure reliable products and timely tracking
of customer requests.
-check account details and explain to customer in good way.

2. -support all inquires about the card details and issues.
-Cross-sell and/or up-sell products on the call
01 Dec 2012- 15 Jan 2013 National Bank Of Abu Dhabi as data entry operator - Abu Dhabi,
UAE
 Duties and Responsibilities:
-sorting files , scan and index files.
-data entry, verifying and logging receipt of data & obtaining missing data.
-Read and checking accounts files
-data validation
13 Nov 2011-12 Nov 2012 Etisalat as technical support executive (contact center ) – Ajman ,UAE
 Duties and Responsibilities:
-Answer inbound calls as well as assist customers who have any inquiries about Etisalat services
and packages.
-Arrange for the dispatch of products, information packages, brochures etc. to clients and other
interested parties.
-handle all billing inquires and disputes.
-Support and troubleshoot all technical problems related to internet, landline, domains and fiber
optic services after troubleshooting if the case needs technical visit i escalate the problem to the
authorized department and send a technical team to the location than make a report about that.
Dec 2009 - April
2011
Configuration computer supplies -Khartoum, Sudan
sales and customer service
Jan 2003 -Jan
2004
Violet computer ,Abu Dhabi, UAE
. Responsible for sales operation
. Technical engineer (software & hardware)
PERSONAL SKILLS
 Time Management  Interpersonal Skills
 Communication Skills  Patient & sociable
 Highly Organized  Hard worker
 driving license
LANGUAGE
Arabic
English
REFERENCES
Available Upon Request