1. Stevan Svonja
43, Redvers Road,
Easthampstead,
Bracknell,
Berkshire,
RG12 7JW
Tel: 07843578692
Email: stevan.svonja@outlook.com
LinkedIn: https://uk.linkedin.com/in/stevan-svonja-127a9a107
Profile
I have been employed as an IT Specialist for GEA Shared Service IT UK since 2007 & am
now seeking other opportunities.
I am a flexible, energetic and responsible worker with an extensive knowledge in I.T,
Computer management and maintenance, Networking & Computer hardware, as well as
experience in many aspects of retail.
I have excellent problem solving skills, am dedicated to achieving good Customer Service for
which ever work environment I am in. In addition I am team player who also has the ability to
work under my own initiative.
Key Skills
• I am an advanced computer user having over 13 years experience as an IT Specialist
within a corporate business environment. I have good-advanced knowledge of the
following Software Packages:
Windows(including Server 2003,2008 & 2012)
Microsoft Office
Lotus Notes & Notes Administrator
Symantec NetBackup 7.5 for Windows (QA Certification)
I also have a good working knowledge on the following software:
SolidWorks Standard and Professional
Symantec Backup Exec
AutoDesk AutoCAD
Paxton Access Net2
Microsoft Lync
Adobe Acrobat
AT&T Global Network Client
• Good Communicator – regular communication with user base in person and through
electronic means be it email, Phone, Online Conferencing services or Social networks
and have experience using remote access tools such as DameWare, VisionApp ASG
Remote Desktop, VNC & TeamViewer to remotely support the customer base who I
do my best to support and try inform them of the problem and solutions in the most
simple terms possible so they can learn how to prevent incidents recurring and inform
others if they come across similar issues.
• Due to my enthusiasm for computer hardware I like to keep up to date with the latest
technologies & modify and maintain my own systems at home.
Employment History
GEA Shared Service IT UK (Corporate IT Specialist Remote and Physical support
for Multiple UK Sites Sept 2007 – Dec 31st 2015)
In 2007 I joined Barr-Rosin (later to become GEA) as a full time IT Specialist. As the
business grew and consolidated, I joined a larger team of 10 staff supporting all the
UK offices of GEA.

2. This was about 30-40 Offices from small ones of 10(e.g. Glasgow) or less to the
Larger ones with 100+ users (e.g. Sittingbourne & Eastleigh).
My roles in this included 1st line support for all UK users covering Network
infrastructure(Server maintenance & Administration, LAN and WAN Connection
Support, Local backup support), Mobile Phone Services, Software (Queries
,maintenance and Installations) and User Hardware Support(Desktops, Notebooks,
Printers, Peripherals, Security, maintenance) and was added to 2nd
Line support for
NetBackup after receiving my certification.
Primarily I was Local IT administration for the GEA Process Engineering Office in
Maidenhead where in addition to the above roles I was also responsible for local IT
purchasing which included sourcing suppliers, placing orders, Checking & signing off
purchase orders, helping to advise and set up contracts for phone lines, broadband
subscriptions, mobile phones, software licences and software support in some cases.
I enjoyed interacting with the users and my colleagues and gained much satisfaction
from completing Jobs to the best of our teams’ abilities. And am particularly proud of
the customer service I provided having received great Feedback from those I
supported and from management.
GEA Barr-Rosin (Maidenhead Part Time from 2002-2007)
During vacation from University and at other times whilst at school I worked as an I.T.
Technician for GEA Barr-Rosin. My duties were varied encompassing a number of
different aspects regarding Software and Hardware.
I was employed to re-build and maintain computer workstations as well as dealing
with user software issues throughout the office.
I was responsible for the backup of business critical data from the server on to a
number of different storage mediums.
I particularly enjoyed the ad hoc requests from end users such as providing complex
Spreadsheets for the engineering department and creating databases for the finance
department encompassing information for end of year financial reporting.
Marks and Spencer (Maidenhead Part Time from 2002-2005)
Whilst in full time education I worked part-time for 4 years as a Customer Sales
Assistant in a busy retail environment. During my time here I was given the
opportunity to experience a number of different aspects as regards a retail work
place. Not only have I moved between departments such as menswear,
childrenswear and the food department, maintaining the high standards of Customer
Service that Marks and Spencer expect. I have also had experience of stock control
and helping to collect the takings during and at the end of the day either by swapping
out the till draws or holding the alarm to make sure no one interfered with the
collection.
During my time with Marks and Spencer I gained a great deal of knowledge in dealing
with the general public.
Education
Sept 2005 – April 2007 Bolton University
BEng(HND) Computer and Electronic Engineering (completed 1st
year)

3. Sept 2002 – July 2005 The Henley Collage
GCSE:
English (C)
[Speaking and Listening] (B)
BTEC National Diploma Units Achieved:
Digital Electronics (MERIT)
Network Design and Resilience (MERIT)
Business Systems for Technicians (PASS)
Science for Technicians (PASS)
Mathematics for Technicians (PASS)
Electronics (PASS)
Analogue Electronics (PASS)
Further Electronics (PASS)
Microelectronics (PASS)
Electronic Fault Finding (PASS)
Electronic C.A.D and Analysis (PASS)
PC Specification and Maintenance (PASS)
Computer Hardware (PASS)
Sept 1998 – July 2002 Desborough C.E Secondary School
GCSE:
German (A)
Electronics (C)
Mathematics (C)
Science (Double Award) (C)
Religious Education (D)
Business Studies (E)
I.T. (E)
Physical Education (F)
Economics (G)
Additional Skills
Full Clean UK Driving Licence
Speak Intermediate German
Symantec NetBackup 7.5 for Windows: Administration – QA Certification
Interests
I’m very fond of working with computers and have a lot of experience building and upgrading
my own system at home as well as being able to diagnose certain hardware and problems
without much difficulty. My hobbies include windsurfing, climbing, skateboarding, cycling &
When possible I do like to go Skiing. I love to travel as I really enjoy learning about different
cultures and ways of life. I also enjoy reading and find it a great way to relax and unwind.
I have always had excellent relationships with all my previous employers and am sure they
will be happy to provide references on request.