1. JOHN D. DONAHUE
5305 W. 103rd
Place
Overland Park, KS 66207-3841
Home (913) 385-2656
Cell (816) 509-7170
Email: johndonahue77@gmail.com
URL ADDRESS http://www.linkedin.com/in/johnddonahue/
SUMMARY My work background focuses on Technology and Business Operations. My
critical thinking skills developed through education and experience enables me
to contribute to multiple functions within an organization, particularly those
that require technical applications development and project management skills.
I have experience in the Hotel and Travel Industry, Continuing Education
Industry, and Insurance Claims Industry. I have made contributions to
companies in each industry that I have worked in using technology and
software applications to solve business problems
SKILLS AND * Knowledge of the AS400 System and iSeries Platform
QUALIFICATIONS * Development of AS400 applications in RPG, CL, DB2, and
AS400 Query Reports.
* Knowledge of Microsoft Office Products: Word, Excel, Access, Visio, etc.
* Knowledge of developing Web based applications using Adobe
products such as Dreamweaver, Fireworks, and Photoshop
* Knowledge of Programming Languages such as: COBOL, Visual
Basic 5.0, Database Programming, Assembler, C++, etc.
* Knowledge of Administrative and Technical Operations type functions
within an organization.
* Knowledge of Processing Insurance Claims
* Licensed in many states in handling Insurance Claims
* Skilled on operational functions in a data center environment
* ITIL Certification Courses Completed thru present employer
EDUCATION Johnson County Community College – Overland Park, KS
* Associates of Applied Science - Computer Information Systems.
Ottawa University (KC Campus) – Overland Park, KS
* Bachelor of Arts - Computer Information Systems
VOLUNTEER Cancer Action – Overland Park, KS
EXPERIENCE Volunteer
November 2009 to Present
* Currently doing volunteer work as a courier and office support person.
* Recently Honored for 300 Hours of service
Catholic Charities of Northeast Kansas – Overland Park, KS
Volunteer
July 2010 to December 2010
* Listing Turnstyles Thrift Shop items on eBay.

2. WORK Farmers Insurance HelpPoint Claims Center – Olathe, KS
EXPERIENCE Claims Services Associate
January 2011 to Present
* Process Claims for various insurance lines of business including: Auto,
Non-Auto Liability, Property, and Auto Glass Claims for policy holders under
The Zurich Company umbrella such as: Farmers Insurance, 21st
Century
Auto, Bristol West Auto, and Safelite Auto Glass.
* Process catastrophe claims in areas that experience significant weather events.
* Provides claims technical support for new claims
representatives
* Provides technical support for customers using our claims website
(www.hpcs.com)
* Facilitates necessary updates and corrections to adjuster assignments to
Farmer’s Claims Database
Robert Half Technology – Overland Park, KS
Contractor – Technical Operations
February 2010 to December 2010
Assignment: Aviva USA – Topeka, KS
* Monitored and Managed Document Operations and Reports for
Insurance Policies, Annuity Statements, and Financial Statements
* Monitored Batch Jobs for AS400 and Mainframe Processes
* Updated Index Rates for Actuarial Applications
SkillPath Seminars – Mission, KS
IT Operations Support and Development
October 1992 to May 2009
* Managed Daily System Administration procedures such as creating and
modifying user profiles, designing and compiling reports for all departments
within the company, and monitoring system activity for our AS400 System.
* Managed Training, Technical Support, and Administrative Support for
SkillPath’s Call Center. Especially Call Center personnel involved in our
Nightly System Operations procedures and System Back-up.
* Hardware and connectivity support for computers connected to
SkillPath’s Midrange Systems.
* Managed assets and provided software installation for devices such as
Laptops and other peripheral devices used by company speakers.
* Development, modification, and maintenance of programs and reports for
various departments within the company. Examples of some of the applications
that I modified and developed include:
 Designing and Testing Data Entry type applications for the Customer
Service Department.
 Conversion of Joined Logical File Query to programs to save processor
space and processor time on jobs.
 Applications that enabled users to regenerate invoices for our customers