1. OBJECTIVE
Dependable; hard working worker's compensation collector, with the ability
to collect accounts quickly and effectively. Seeking a challenging collections
position in the Workers compensation field, that will utilize my skills and
experience, and offer opportunity for advancement.
SKILLS
Highly skilled negotiator
Knowledge of EAMS / E-Filing, of the CA. Workers
compensation system, and of the CA. Labor Code and Regulations
Microsoft Office/ Excel/PowerPoint
Numerical/ Alphabetical Filing
Email/ US Postal Corresponded
Ability to Mutiltask
WORK EXPERIENCE
01/2009-12/2010
Len Stray Electrical Co.
Brea, CA
Secretary
 Anwsered incoming calls for Mr. Stray
 Setting appoiments for electrical problems
 Invoicing and billing jobs
 Filing, Created spreasheets to keep track on finances
09/2011- Present
ALYSSA SILVA
1 5 1 1 2 G A L E A V E • H A C I E N D A H E I G H T S C A • 9 1 7 4 5
P H O N E ( 6 2 6 ) 2 2 8 - 4 7 3 7 • E - M A I L S 1 9 8 7 S I X X @ G M A I L . C O M

2. Five Star Copy Services
Lien Collector/ Office Supervisor
El Monte, CA
 Handled all incoming calls, emails , mail regarding Liens,
Bills, Collection
 Following through lien hearing outcomes settlements
 Keeping track of calender dates, Lien Conferences, DOR,
Upcoming hearings
 serving lien to all corresponding parties
 Creating Subpoenas to be served for medical, insurance and
employer records
 Call different locations (medical, insurance, previous
attorney, and employer facilites) to obtain records for injured
client.
 Negotiated Outstanding bills with 10 % reduction at times at
the authority of my manager
 Settled accounts with attorneys, adjustors and insurance
companies
 Following up on settlements with insurance & defense
councils
 Prepared and filed the proper forms with the Workers
Compensation Appeals Board
 Utilized customer service and negotiating skills
EDUCATION
2009 La Puente High School La
Puente, CA
High School Diploma
08/2011 Rio Hondo College
L.A.C.O.E
06/2011-09/2011 Rosemead Adult School
Rosemead, CA
2013 EAMS
Seminar E-Filing
LinkedIn: www.linkedin.com/in/Alyssaliencollections
Any further information can be furnished upon request