1. CORTEZ SMITH
Technical Support / CustomerService
EMPLOYMENTHISTORY
DHL
Executive Response Care Specialist
Helping customers with any concerns they have within the DHL network.
Daily reporting responsibilities for the complaints dept.
Phoenix, AZ
June 2011 – Present
United Parcel Service
Critical Helpdesk
Technical support for UPS customers and installing computer software for UPS
employees. Helping them troubleshoot Internet/Intranet problems, along with hardware issues.
Las Vegas, NV
September 2006 - September 2010
Directv (Client Logic)
Mentor / Workforce Management / Customer Service
Helping Directv customers with any issues they may have with their Directv Service.
Ran reports and watched the telephone queue while working in Workforce Management.
While working as a mentor I had a handful of new employees that I was responsible for.
Las Vegas, NV
January 2003 - August 2006
Charter One Bank
Phone Bank Teller
Servicing Customers over the phone regarding their bank account.

2. Cleveland, OH
January 2001 - May 2002
EDUCATION
Warrensville Heights High School Warrensville Heights
Diploma September 1995 - June 1999
SKILLS
Experience with MS Word, MS Excel, MS Outlook, Adobe Acrobat and Anti-Virus software
Windows XP, Vista and 7, MAC OS, AS400
Avaya
Type 35wpm
PERSONAL INFORMATION
Address :
2629 E Beekman Place
Phoenix AZ 85016
Cell Phone : 702-578-2419
Note – Will be permanently moving to the Portland area March of 2016 or sooner.