1. George T. Jones
5706 Eunice CourtRichmond, VA 23228 Email:geetjones@gmail.com
Phone: 804-564-2507
Summary of Qualifications
Overtwenty yearsof experience inbusinessbothasenduserandsystemsupportanalystfor
client/serveranddesktopapplications.Experiencescomprise of real estate,insurance,bankingand
retail disciplinesfocusingontechnical competence,analyticalskillsandattention todetail withthe
abilitytohitthe groundrunning.MicrosoftMCSE 2000 Windows 7,8 and 10
Current Work Experiences
 ApexSystems Inc. On Assignment December4th
2006 to current
 HelpDeskas a Support Analyst.Supportforthe Corporate Offices, 4400 Cox Road and the Sadler
Place locationstosupportFrontOffice Recruiters.Promoted toAssetManagerto maintainassets
comprisedof acquiringhardware (Laptops,Desktop andThinClientWyse Systems).
 Createdthe imagingsystemusingClonezillatostore the image vialocal external drivesforbackup.
Recentcreatedan ImagingServerusingspannedharddrivesforbetter performance.
• Hilb,Rogal & Hobbs, Richmond,Virginia June 2006 October 20, 2006
 Apex Systems,Inc.consultantinCorporate ITDesktopandSoftware support,development,and
deployment.
 Dallydutiesincludeddesktopsupportof 200 corporate employees,desktopandlaptopsoftware
configuration.New and existingequipment buildsandimagingfordeploymentto endusers
throughoutthe company.Creation,modification,anddeletionof usernetworkprofilesinActive
Directoryincludinggrouppolicies,logonscripts,remoteaccess,andpasswordsetupsandresets
whennecessary.Inventoryof all printertonercartridgesusedandsubmittalforreplacementfrom
vendors.BlackBerrysupportincluding device andusersetupinBlackberryservertodeliveryand
trainingtothe enduser.
 Discoveryandupdatingof currenton site lTSupport processesandsoftware inuse.
The creationof documentation whennew orcurrentsoftware wasnotinplace.Guideline
recommendationcreationandsubmittal toSeniorManagementforoverall ITSupportprocess
improvement.
 ApplicationsincludedMicrosoft Office ProfessionalSuite,Project2003, Remote Accesssoftware,
WindowsSuites.WindowsServer,HPJetAdmin,BlackberryDesktopandServerNortonGhost
Suite,andvariousunique softwareapplicationsforthe insurance industry.

2. • CarMax, Richmond, Virginia January 2006 to June 2006
Recentlycompleteda6-monthcontract workingwiththe MISProjectManagementgroupas an Apex
Systems, Inc.consultantassistingincorporate projectdevelopment.Deploymentandthe creationof
documentationstandardsincludingformtemplates,andcontentformatguideline soApplications
includedMicrosoftOfficeSuite,Project2000, AltirisRemote software,Windows2000,and Windows
XP.
• Bank of AmericaOperations Center,Richmond,Virginia. Company OfficerApril 1999 to October
2005
RichmondAutomation&TechnologyServices. Sr.Systems Analyst/DesktopandProjectSupport
Duties:
 Troubleshootinginreal time avarietyof operatingsystemerrors, customprogramming
repairs,fixes,anddevelopingprogramsforcurrentand new systemupgradesand
applications.
 Workedon a varietyof platformssuchas Novell andWindows95,WindowsNT-2000-XP,
Lotus Notes.
 MicrosoftExchange, Outlook,Office 97-2000-XP,IBMMain Frame Access.
 NationMerlinDevelopmentProjectContactforthe BestPlazaCall Centerfor
5years.Included
 Testing,developmentanddeploymentof new softwarereleases forthe entire network.
 LAN Administrator/ServerSupport forthe application testlabfortwocomplete server
networks
 Comprisingof OS/2,Windows 2000 and WindowsXP.
 Supportfor wirelesssystems forBlackberry, PalmPilots ,SprintNetworkPC cards,
wireless
 Switches, and(VPN) Virtual PrivateNetworksinstallationandtroubleshooting.
 National MigrationTeamMemberandRichmondLoan CenterPointof Contactfor
convertingandtestingapplications.
 Windows2000 and Windows 7 and Window 10 Operatingsystems.Thisprojectwasin
handledintwostagesforover800 people inbothprojects.

3. Work ExperiencesContinued
 Travel FundsDirect,ForeignCurrency.DepartmentManager November1998 to April 1999
Dutiesincludedthe sale of foreigncurrencytobankingcustomers.Manageddepartmentstaffedwith
10 associatestakinginboundcalls.Reviewedordersfor accuracy, handledcustomerservice issues,
and deliveryproblems.Developedanddeployeda spreadsheetreportingprogramwritteninExcel and
Visual Fox Proforrelayingweeklyandmonthlyresultstosuperiors.Programsused: Office 97,
Windows95, Centre ViewMonitoringsystems. CompanyOfficerApril 1999 to October2005
 ThermoGuardWindows of NJ.TelemarketingManager
 Superviseddailyoperationsof customercontactandleaddevelopmentfor5 years
 Dutiesincludedthe developmentof SalesScripts, Trainingof new personnel
 Analysisof dailyperformancesof over75 full andpart time employees
 Compiledstatistical datatoinsure properplacementof personneltogainmaximumarea
 Coverage while maintainingminimumbottomLine expenditures
Accomplishments
Bank of America
• MillionDollarSalesClub forMarch, June 1998
• NDSOperational SupportTeam's Stop,Start,FlexibilityAward1998
• ImprovingCommunicationEffectivenessAward,
 December 1999 ·Seizing Opportunities Award, January 2000
• CommunicatingLoanDecisionAward,January2000
• NJBoard of Realtors,Multi-MillionDollarClub, in1989, 1990, 1991
• CommunicationConceptsAward, November1999
• Century21 Real Estate, CenturionClubfor1990

4. Education
 ECPI Technical College,Richmond,Virginia February1999 to June 2002
 Associate of AppliedScience,ComputerProgramming,InformationScience.
 Graduationdate - November2000. .
 Associate of AppliedScience.WebTechnologies. GraduationDate -June 2002 3.6 GPA
 Temple University September 1981 to May 1983
 Associate of AppliedScience, MusicPerformance.
ComputerSkills
• OperatingSystems
Dos, Windows3.11/ 95/98/NT/2000/XP,AS400
• ProgrammingLanguages
Visual Basic, Visual C++, Java, HTML and SQL
• Database Applications
Builtanddesigneddatabase environmentsusing Altress, Excel,VisualFoxPro,SOL
• ComputerRelatedExperiences
Designed,developed,and launchedseveralwebsitesutilizingHTMLin Notepad,Dreamweaver,
FrontPage98-2000, and MicrosoftVisual Studios.
• MicrosoftMCSE Windows2000, A+ and CIW SecurityLevel certified.
References onrequest