1. Objective
I want to give a knock to the gateway of such kind of organization that have emerging vistas,
stimulating environment, the ground of technology oriented, emerging, progressive and challenges.
I will be interested to compile those challenges into opportunities by becoming asset of that
organization. Doing a Hard Work and Increase the performance.
Profile and Strength
Goal oriented, results-oriented professional with strong IT background and education. A confident
and reliable IT Support engineer with extensive practical experience of workingwith computers and
resolving any support issues that are raised to the service desk. Possessing a proven ability to
administer and controlthe operation, configurationand maintenance of computerbased information
systems, as well as having an eye for detail and able to multi-task under pressure. An excellent
communicator, can relate wellwith people at all levels and has the flexibility of workingwell as part
of a team and on my own.
Academic Qualifications
CompletedBachelorsin ComputerScience (CS Computer Science)
Professional experience
ZADCO (Zakum Development Company) ( On ServiceOrderContractFromMDS )
IT SystemSupportEngineer
Mar 2013 – Till Date
o ProvideClient support to all ZADCO Employees (3000+) include onshore and off
shore.
o Responsible forall hardware and softwareissue.
o Configuring & maintaining computers printers, scanners, IP Phones and other
peripherals.
o Making new Images forNew workstations includes Z400, Z800, and XW4600 series.
o Repairing Laptops, PCs, Printers, Scanners.
o Support all Petroleum software’s includes up gradation and new installations.
o Providing support to all networkand localprinters.
o Configuring emails, troubleshooting connectivity issues and guiding users on mobile
devices and tablets.
o Support all VIP user for their I PAD and IPhones.
o Responsible forNetwork,Software and Hardware troubleshooting.
o Providedtechnical support forsystems and applications within the organization.
Wasim Khan
IT Client Support Engineer
Mob # +97155-6613188
Email: wasim.capricorn@gmail.com

2. o Implement the policies forthe use of the computer system and network.
o Performmaintenance on staff accounts. Add, remove, and modify accounts.
o Producing reports for senior management.
o Manage IT helpdesk.
o Planned routine repairs and/or system upgrades.
Projects Involved:
o Upgrading from WindowsXP to Windows 7 (600 Users)
o Migrating from windows32 to 64bit OS (200 Users)
o ProjectLead for replacing 2010 Model PC,s(250 PC,s)
o Handling the mobilization project on different sites.(1100 Users)
SLAD ( Shangri-La Hotels & Resorts Abu Dhabi)
Technical ClientSupportEngineer
Dec2009– Feb 2013
A Chain of 5 * Hotels with 81 hotels and resorts, Shangri-La Hotel along withtraders hotel and
service apartments running around 400 PC’s Network withWindows XP,Windows 2008
Installed.
Summary of the duties.
o ProvideDesktop/NetworkSupport to all users.
o First Pointof contactforany I.T related support forcompany functions & operations
o Managing and providing support for PMS (Opera) and POS(Micros,Infrasys) support.
o Ensure that users are provided with adequate support in their day-to-day activity.
o Ensure that the standards and best practices are maintained, measured and
communicated to the users.
o Record keeping (e.g. software, licensing, user accounts, and network).
o Managing and Deploying soft wares & updates using WCS Server.
o Deploying standard operating system, Patches and soft wares using Imaging
Technology.
o Managing and updating the McAfee Antivirus on all client machines using ePO
console.
o Managing and assigning tickets to other support engineers using FCS system.
o Supporting and resolving issues related Blackberry,IPAD,IPhone devices forguests.
o Configuration and troubleshooting of wireless communication devices on laptops that
are placed in guest suites.
o Installing , Administrating lotus notes(6.5.4) domino server and lotus notes client PC
application, lotus notes user id creations etc
o Highly involvedin installing , Configuring, Managing, Troubleshooting Cisco
routers/Cisco Access Points, Cisco Wireless IP phones using Cisco WCS
o Managing and troubleshooting FCS Winsute/Winvoice/EconnectServers and
applications
o Installing and programming SBB box for TVin rooms
o Managing the networkswitches using Hp procurvemanager
o Installing and doing maintenance forthe Printers, Scanners, and Fax Machines in the
company.

3. Projects Involved:
o Survey foraround 850 Rooms Wi-Fi signal coverage.
o Conducted Security awareness sessions for400 internal Users.
o Installing of 150 Access Points on designated points.
Timex IT Consulting
SystemSupportEngineer
Feb 2008 – Nov 2009
o Providesupport to all clients belong to various organizations.
o Going fordifferent projects could be any sort of.
o Deploying standard operating system, Patches and soft wares using Imaging
Technology.
o Troubleshooting of various problems related to servers and clients
o Regular backup of client data.
o Troubleshooting malfunctions of network hardware and softwareapplications, to
resolve operational issues and restore services
o Responding to inquiries from staff, administrators, service providers, etc. to provide
technical assistance and support.
o Installation and maintenance of new IT networkequipment, system software and
desktop.
Professional Qualifications
o Completed Cisco CertifiedNetworkAssociate[CCNA].
o MicrosoftWeb Training
o Diploma in IT.
Technical Skill
o Have experience to Manage McAfee EPOserver.
o Have knowledge of the followingtechnologies and packages: Cisco Call Manger,
ASP.Net, C# and MS Office.
o Involveddeploying Projects like Cisco Access Points, PC Deployment1 Wi-FiSurvey
etc.
o Had performed LAN infrastructure design for small W2K domains and managed
rollouts with help of unattended installations.
o Extensive practical hands-on experience on LocalArea and Wide Area Network
Technologies and hardware.
o AD Maintenance & Administration: AD account creation, OU maintenance.
o PC deployment: Symantec Ghost and Acronics.
o Backup: Monitoring & Troubleshooting Symantec Backup Exec 10d. Proficient in
maintaining a fail-safe backupschedule forall servers including IDR BackupImages for
all the servers for Disaster Recovery.
o Printer: Installations & basic maintenance
o installing , Configuring, Managing, Troubleshooting Cisco routers/Cisco Access Points,
Cisco Wireless IP phones using Cisco WCS

4. Key Skills for & Strengths
o Analytical skills and Problem solving skills.
o Excellent time-management: Well organized, Ability to handle multiple tasks and
assignments.
o Team player.
o Good communication skills.
Language Skills
o English Fluent (Written, reading & speaking)
o Urdu Fluent (Written,reading & speaking)
o Arabic Moderate ( Written, reading & speaking )
Personal Information
o Nationality : Pakistani
o Marital Status : Married
o Visa Status : Employment Visa
o License :UAE Valid Driving License
o D.O.B :14011981
o Mob # :0556613188
o Email :wasim.capricorn@gmail.com
References
Available onrequest
Declaration
I hereby declare that all the above information is true of my knowledge and certifications.
Truly Yours,
Wasim Khan