1. Dear Sir / Madam,
Good Day
I am interested in working for your organization .My experience and education closely
matches the attributes you are seeking in a potential candidate. With my
proactive,resourceful approach and a high level of professionalism, I can effectively contribute
to the success of any organization.
I will be available for a personal interview at your most convenient time and I am hoping that
this application of mine merits your full attention.
The details provided herewith are true to the best of my knowledge and belief.
Thank you for your time in considering my attached resume.
Best Regards.
Ahmad Saad
Ahmed Mahmoud saad
Customer Service
Mob No. : 00971527642839
Address : Oasis Center Mall – Dubai – UAE
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2. E-mail : as_makro@ymail.com
Objective
⇒ Seeking a challenging position within professional environment providing opportunity for growth and
career advancement, where I can apply and develop my knowledge, skills and abilities to meet the
company or client work expectation.
Work Experience
 Current Employment
 Prevous Employment
 Prevous Employment
 Prevous Employment
 Prevous Employment
Main Duties & Responsibilities
⇒ Having the highly developed sense of integrity and commitment to customer satisfaction.
⇒ Having good passion for excellence with respect to treating and caring for
customers.
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From Oct 2013 up to now.
Job title Customer Service
Company Landmark group – Dubai .
From April 2011 to Sep 2013.
Job title Customer Service
Company MAF hayper markets, carrefour – Dubai
From Jan 2010 to April 2011.
Job title Customer Service
Company Makro Hayper Market - Cairo
From June 2008 to Jan 2010.
Job title Customer Service
Company Aolad Rageb market , Cairo
From June 2007 to Jan 2008.
Job title Customer Service
Company Vodafone , Cairo

3. ⇒ Having the good ability to communicate clearly and professionally, both verbally and in writing.
⇒ Handling complaints and unpleasant customers.
⇒ Strong decision making and analytical abilities.
⇒ Strong detail orientation and communication/listening skills.
⇒ Professionally handling incoming requests from customers and ensuring that issues
are resolved both promptly and thoroughly.
⇒ Thoroughly and efficiently gather customer information, access and fulfill
customer needs
⇒ Provide quality service and support in a variety of areas including.
⇒ Handling customer issues over the phone.
⇒ Maintaining a balance between company policy and customer benefit in decision
making.
⇒ Handling issues in the best interest of both customer and company.
⇒ Continuously evaluating and identifying opportunities to drive process improvements
that positively impact the customer’s experience.
Skills
Personal Skills
⇒ Good organisation skills
⇒ Good time management skills
⇒ Good communications skills, written and verbal.
⇒ Discretion
⇒ Confidence with IT and computer packages
⇒ Accuracy and good attention to detail.
⇒ Good ability to stay calm and tactful under pressure.
⇒ Self motivation.
⇒ Bright and positive attitude
Computer Skills:
⇒ Ability to repair hardware problems.
⇒ PC expansion and test of the function
⇒ Motherboard or case reorganization and test of the function
⇒ Problem solution of hard and software conflicts
⇒ help with installation of new Hardware components
(CPU, RAM, Sound, graphic, network board, printer etc.)
⇒ Establishing an internet connection (Modem, ISDN, DSL etc.).
⇒ Install for the operating system (Windows 8, server 08, etc….).
⇒ Install for the application program
⇒ Fix software installations problems
⇒ Configuration or system care
⇒ Installation of all drivers of hardware
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4. Courses& Training
⇒ English Course (Intermediate) at CACE &AUC.
⇒ BusinessEnglish course - Berlitz Language Center – Cairo.
⇒ Dos-Windows -Word-Excel-Power Point-Access-It-Internet course at Cairo university.
⇒ Customer Service Course – Cairo University.
⇒ Telesales Course – Ein Shams University.
Personal information
⇒ Nationality : Egyptian
⇒ Religion : Muslim.
⇒ Date of birth : 27/05/1988
⇒ Gender : Male
⇒ Marital Status : Married
⇒ Military Status : Exempted
Qualification
⇒ Faculty : Al jezzera academy of Computer and Management Information Systems.
⇒ University : Cairo University.
⇒ Graduation Year : May 2009.
⇒ Spoken Languages : Arabic: Mother language.
: English: V.good . (Reading, Speaking & Writing)
Careers
Customer Service ,Administrative Assistant & Data Entry.
Remarks
⇒ Able TO Learn New ( Time Management,Communications , Computer & Language.. skills )
⇒ Ability to work with groups and manage heavy work load.
⇒ Able to work after two weeks from approval.
⇒ Able to work in Arabic & foreign countries.
REFERENCES
⇒ Available on request.
YoursYours sincerelysincerely
Ahmad SaadAhmad Saad
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