1. Thank you for choosing University Surgical Associates (USA) for your healthcare needs. In an
effort to provide you with the best quality of care and to enable your involvement with the management
and improvement of your healthcare, USA is now providing patient portal.
What is a patient portal? Patient portal is a secure online website that gives you convenient 24-hour
access to your personal health information and medical records known as an Electronic Health Record or
EHR, from anywhere that has an Internet connection safely and securely. Patient portals allow you to
make more informed decisions about your healthcare by giving you the ability to:
• Message your physician
• Request imaging and lab results
• Refill Rx
• View appointments
• Download and print healthcare documents
Steps to access your patient portal:
Step 1 - Go to UniversitySurgical.com and click on Patient Portal in the top right corner.
Step 2 - Enter your Username and Password and click the Login button.
• You are now logged into your Patient Portal account.
Step 3 - Explore! From here you can access "My Chart," "Appointment," and "Messenger."

2. "
My Chart" allows you to access your personal health record documents.
• On the left side of your screen you will see a list of the documents you can access. Scroll
through the list and choose the document you wish to view.
• A table with a list of those documents will appear to the right in date order.
• View: To view the healthcare document, click the blue link that is underlined in the description column
and your document will pop-up/appear in a new window.
• Download: To download the document to your personal computer, simply check  the box under "D"
and click Download.
• Transmit: To transmit the document to another person or physician, check  the box under "T" and
click Transmit. (You must know the person's e-mail address in order to do this.)
Need to reference your last appointment or did you forget an upcoming appointment?
• Click the "Appointment" tab at the top of the page and a list of your appointment's will show.
Do you have a non-urgent question for your Doctor?
• Click the "Messenger" tab at the top of the page. This page is set up similar to your e-mail.
• Click "Compose" on the left side of the screen.
• Enter your doctors name by "To", your name by "Patient", and a title by "Subject." Type your question
or comment in the box below and click "Send".
• A member of our clinical staff will reply to your question and you will receive a response in your patient
portal "Inbox."
• If you wish to view the message's you have sent your physician, click "Sent Items."
If you have any questions about using patient portal, call (423) 267-0466 or (800) 833-0572.