1. NANCY TOLIVER
18350 N 32nd Street #158 480-550-2326
Phoenix, AZ 85032 ntoliver@cox.net
SUMMARY OF QUALIFICATIONS
Expertise inall aspectsof hospitality, tourism,and travel for corporate,leisureandgroupclients.Expert inplanning
andorganizing events and specialtytravel programs. Excellentcustomerservice,communication,salesand
facilitationskills.Professionalexperienceasabusinessowner, corporateandleisuretravel consultant.
PROFESSIONAL EXPERIENCE
Nancy’s Pet Pampering, Phoenix, AZ 01/2002-Current
Owner
• Boardand provideddaycare for longandshort interimswithlargeclientbaseof 150 clients.
• Increasedclientbaseconsistentlythrough referralsandnetworkingover an8 year period.
• CPR certifiedthroughRedCross for Animals.
Fur Seasons Pet Resort, Scottsdale, AZ 11/2011-09/2013
Owner
• Completedmarketingandadvertisingmaterial includingpressreleasesandwebsite.
• Responsibleforallemployeerelationsincludinghiring,firing, training,conflicts,schedulingandpayroll.
• Handledallemployeerequestsandcustomercomplaintsatstore level throughexcellentcustomerservice.
• Retained100%of existingclientandincreased25%worthnewclientbase.
Discount Tire Company Inc., Scottsdale, AZ 02/1999-01/2002
CorporateandLeisureTravelConsultant
• HandledVIP, international,domestic andcustomerservicerelatedissues.
• Support corporategrouptravel andemployeeincentivepackages.
• Provided excellentcustomerservicetoall companyemployeesbefore,duringandafter their travel.
• Serviced1,100 employeesinthe corporate office.
• Organizedmeetingandevents for companyfunctions.
American Express Travel, Phoenix, AZ 07/1998-02/1999
CorporateTravelConsultant
• HandledallGoldCarpet,international,domestic,andcustomerservicerelatedissues.
• Worked on companysites suchas PhelpsDodge,ASU campusandDiscountTireCompanyInc.
• Placedon-siteat Phelps-Dodge,Inc.(Phoenix,AZ) to assist three-personon-sitecorporateteam.
• TransferredtoDiscountTireCompanyInc.
AAA ArizonaTravel, Scottsdale, AZ 03/1993-06/1996
TravelConsultantIII
• ReceivedAAA World ClassEmployeeAward within four monthsof hire.
• Excelledinsalesandobtainedthe status of top salesproducerwithinsixmonthsof hire.
• Served on strike-forceteam duringcomputersystems conversionfrom Sabreto Apollo providingemployee
trainingandhands-onassistance.
