1. GABRIELE ELISE DOKIANOS
1240 Sioux Court New Lenox, Illinois 60451 (815) 922-0744 gdokianos@niu.edu
EDUCATION
Bachelor ofScience in Public Health, May. 2017
Emphasis: Health Administration
Minor: Business Management
Northern Illinois University, DeKalb, IL
ADVANCED COURSE WORK
RECEIVED FROM NORTHERN ILLINOIS UNIVERSITY, DEKALB IL
 Medical Terminology: Course- AHCD 318
 Computer Software and Advanced Technology- ETT 429
 Predictive Analytics: Course- UBUS 223 and MATH 211
 Medical Billing: Course- PHHE 451
 United States Medical Insurance- PHHE 461
 Affordable Care Act Implications- PHHE 295
MANAGEMENT AND CUSTOMER SERVICE EXPERIENCE
Woow Steakhouse Manager, Frankfort IL August 2012-July 2015
 Scheduling employees and handling shift rotations and break times
 Achieves restaurant operational objectives by contributing information and recommendations to strategic plans
and reviews
 Meets restaurant financial objectives by forecasting requirements
 Maintains safe,secure,and healthy environment by establishing, following, and enforcing sanitation standards
and procedures
LEADERSHIP AND MENTORING EXPERIENCE
IMAGINE YOURS INCORPORATED ACCOUNT SPECIALIST, New Lenox IL August 2013- Present
 Create accounts with clients
 Create billing and deadlines for the project(s)
 Assign workers to job sites based on skill and expertise
 Create payment plans
 Enforce contracts
PROFESSIONAL EXPERIENCE
Unit Clerk Secretary, Prairie View Animal Hospital, DeKalb, IL July 2015-Present
 Update client and patient files using Avimark Medical Records System
 Greet clients warmly, check in patients and record vitals
 Answering phone calls, analyzing patents symptoms and making recommendations
 Be up to date on all new vaccines available to patents
 Be informed on all health risks in the environment and get involved preventing the spread of disease
 Offer payment plans and set up Care Credit accounts
 Contact Medical Insurance provider and discuss payment options
PROFESSIONAL SKILLS
 Proficient in Microsoft Excel and Publisher
 Basic understanding of SPSS through biostatistics course applications
 Creating Medical Charts and protecting personal information
 Public Speaking and Written Communication
 Delegating responsibility
 Creating effective workplace teams