The document provides a summary and background information for Gayle A. Charbonneau who is seeking opportunities in medical billing, coding, or instruction. She has over 20 years of experience in various medical and instructional roles, including as a Health Information Management instructor and Medical Records Director. She is highly skilled in areas such as ICD-10-CM, CPT, and HCPCS medical coding as well as completing CMS-1500 insurance claims.
This is a summary of my professional successes. I am ICD 10 Proficient with Outpatient and Inpatient facility and pro- fee experience. I work remotely/telecommute and has worked on site.
This is a summary of my professional successes. I am ICD 10 Proficient with Outpatient and Inpatient facility and pro- fee experience. I work remotely/telecommute and has worked on site.
I have been working in the healthcare industry for over 6 years. I have a Masters in Healthcare Administration from University of Phoenix, where I graduated with honors and a 3.98 GPA. More recently this past year I was interested in learning more and to help me become a better manager and find gaps in key performance metrics so I decided to get a Lean Six Sigma Black Belt Certification. This I received from Lawrence Tech University in November 2015. I am currently working at WSUPG as a Healthcare Operation Manager where I manage 6 clinics for the WSUPG with the front desk staff of 16 total employees. Some of the departments include Family medicine, OB-GYN, Infectious Disease, STD, TB, and the Neurosurgery department.
1. GAYLE A. CHARBONNEAU
1650 Shadow Ridge Ct APT #8 402-968-1138
Belleville, IL 62221 gayle.a.charbonneau@gmail.com
SUMMARY
Highly skilled Medical Coder and Health Information Management Instructor seeking an opportunity to perform
or train individuals in the medical billing and coding field. Previous instructional and medical experiences
includes operating in the capacity of a Health Information Management (HIM) Instructor at a vocational career
college and as a Medical Records Director. Thorough knowledge of ICD-10-CM, CPT, and HCPCS medical coding
as well as CMS-1500 claims completion for insurance billing processes.
SKILLS
Instruction/Training/Coaching/Developing— Ability to accurately perform medical coding and to clearly
convey information and instruction to others regarding correct identification of diagnoses and procedures
Electronic Medical Records— Instructional and personal use of MediSoft and eMedsys medical software
technology
Medical Terminology— Thorough understanding of medical terminology with the ability to accurately
abstract medical information from written documents for insurance and coding purposes
Written and Oral Communication— Superb interpersonal, oral and written communication skills to
effectively communicate in a positive manner
Leadership/Accountability— Inspire and set the example for professional conduct. Over 20 years
managerial experience in customer service industry
Detail Oriented— Complete focus and attention to detail and thorough/timely completion of work tasks
Critical Thinking/Problem Resolution— Ability to analyze information and use logic and reasoning to
identify solutions or approaches to problems
Active Listening— Giving full attention to what other people are saying, taking time to understand the
points being made, and asking questions for clarification
EXPERIENCE
Home Depot, Belleville, IL 62226 November 2015-Present
Customer Service Cashier
Cheerfully greet customers and ensure all needs are met
Quickly and accurately enter items into POS system
Effectively inform customers of advantages to opening a Home Depot’s Consumer Account and assisting
in the application process
Tender all forms of cash, credit/debit and gift card payments
IntelliTec Colleges, Colorado Springs, CO 80910 January 2012-April 2015
Health Information Management (HIM) Instructor
Produced highly skilled, employable graduates using various teaching methods and demonstrations
Achieved recognition as Employee of the Quarter by faculty supervisors
Provided hands on training for the utilization of Electronic Medical Records
Explained and demonstrated principles and procedures for ICD-9-CM, ICD-10-CM, CPT, HCPCS medical
coding and CMS-1500 insurance form completion
Observed and evaluated students’ performance, behavior, and social development
Proficiently completed all supervisor assigned tasks prior to required deadlines
Prepared, administered, and graded tests and assignments to evaluate students’ progress
2. GAYLE CHARBONNEAU Page 2
EXPERIENCE
IntelliTec Colleges, Colorado Springs, CO 80910 January 2012-April 2015
Externship Coordinator
Located externship sites for student’s to receive hands on training in their field of study
Conducted on site visits to ensure student needs and learning experiences were being met
Evaluated and offered positive feedback regarding student performance
Effectively resolved any concerns/problems regarding student or medical facility participation
Louisville Care Center LTCF, Louisville, NE 68037 February 2007-July 2008
Ward Clerk; Medical Records
Protected patient confidentiality and security of medical records by following HIPAA regulations
Reviewed records for completeness and accuracy by ensuring records contained all relevant medical
information and authentication (signatures)
Compiled, typed, and distributed memos and faculty meeting notes
Purged, closed, and stored medical records according to state guidelines
Conducted inventory counts and ordering for all nursing and office supplies validated accuracy of
invoices
Home Health Care, Anna, IL 62906 October 2003-November 2006
Medical and financial caregiver for elderly parent
Provided day to day care regarding medications, meals, cleanliness, safety, and emotional support
Premier Orthopedics, Colorado Springs, CO 80907 April 2001-October 2003
Medical Records Chart Prep/Front Office Administration
Prepared paper medical records to ensure information was accurate and complete for patient visits
Accurately filed documents into records utilizing alpha filing system
Contacted insurance companies to obtain authorization for treatment prior to office visits
Assisted coworkers at front desk reception when needed; performed data entry, received copays,
verified patient demographic and insurance information, and scheduled follow up appointments
EDUCATION
IntelliTec Medical Institute; Colorado Springs, CO 80919
Associates of Occupational Studies in Allied Health; Health Information Management
VOLUNTEER
9 News Health Fair, Colorado Springs, CO 81910
Sandcreek High School, public flu vaccines, Colorado Springs, CO 80910