1. COLBERT PERRY KRONG
17172 Bolsa Chica St #42 714-478-7841
Huntington Beach, CA 92649 cpkrong@gmail.com
Career Profile
Recent Graduate Seeking Management Position
Results-focused, quality-driven professional with extensive experience in customer service, administration and management positions,
demonstrating consistent achievement of objectives, strong multi-tasking and service skills, and dedication to organizational goals.
Advanced presentation and relationship development abilities, with track record of success improving sales and procedures to ensure
profit turnarounds.
Core Knowledge & Skill Areas
Client Relations Management Team Leadership / Membership Skills QuickBooks System Processing
Inventory Management Proficient in Spanish Quality-Driven Communication
Accounts Payable/Receivable Creative Problem-Solver Detail-Oriented
Performance Management Contract Negotiations Computer Literate
Relevant Experience
3DCARBON Newport Beach, CA 07/2011 - Present
Sales & Customer Service Manager
Handled and maintained new/current clients with sales, customer service, warranty issues. Drove customer loyalty initiatives and
productivity gains through effective and efficient customer relationship management. Provided high-level administrative support and
managed organizational policies and procedures. Facilitated customer satisfaction through immediate resolution of conflicts for
strengthened client retention and loyalty. Distinguished performance maintaining timely and accurate financial reporting; including
accounts payable and receivable.
Selected Accomplishments:
• Promoted to Sales & Customer Service Manager in Feb 2013
• Increased productivity of company by effectively introducing new concepts/policies regarding sales/customer service/warranty
issues
• Took key role in achieving corporate sales objectives and goals
• Increased international sales- in particular Latin America, Europe and East Asia
ACS/COMPIQ Irvine, CA 06/2008 - 05/2011
Medical Billing Auditor
Performed medical billing auditing for multiple coders. Performed various functions of medical billing including submitting bills to
vendor and worked on Appeals Queues, prepared bills for release. Worked on various special projects for medical bills. Trained and
reviewed new medical coders. Received medical billing claims and appeals via phone, fax and online system.
Selected Accomplishments:
• Promoted to Medical Billing Auditor in August 2010
• Promoted to Medical Billing Coder in November 2008
• Trained and increased productivity of medical billing coding team from the Philippines and the Dominican Republic
TRADER JOES Huntington Beach, CA 02/2006 - 06/2008
Grocery Clerk
• Managed the dairy department and worked at the cash register. Handled inventory and ordering for the dairy department for a
Top 10 store in the grocery chain. Built displays, stocked shelves, handled money, customer service.
Education & Training

2. California State University-Long Beach, Long Beach, California
Bachelor of Arts in Political Science, Emphasis in International Relations
Completed December, 2013
Golden West College, Huntington Beach, California
Associates of Arts, General Education
Completed May, 2011
Computer Skills:
Thorough knowledge of Microsoft Excel, PowerPoint, Word, Outlook, QuickBooks, 10 Key, Typing, Internet Research, JSTOR