Christian KELLERHALS Swiss Federal Roads Office (FEDRO), Switzerland

1. Strategic Risk Management by a Roads
Provider
Christian Kellerhals
Swiss Federal Roads Office (FEDRO)
Head: Corporate Services and Development
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2. Content
Introduction
Objectives of FEDRO
FEDRO‘s risk management process
FEDRO‘s main strategic risks
Conclusion
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3. Switzerland
• 8 million inhabitants
• 41,285 square kilometres
• 26 cantons
• 4 national languages
• Zurich 358,000
• Geneva 180,000
• Basel 163,000
• Bern 122,000
•Lausanne 119,000
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4. The Swiss national
motorway network
• 1799 km network
• 228 tunnels
• 3390 bridges
• 440 access points
• 34 service stations
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5. Traffic volume on the
motorway network Basel
• up to 140’000 Zurich
vehicles/cross-section
Berne
• Traffic growth 2010 –
2011: 2.8%
Lausanne
• heavy traffic: 3-8%,
Gotthard tunnel: 15%
Geneva
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6. Objectives and duties of Swiss Federal
Roads Office (FEDRO)
• To secure the functionality of the country’s
motorways
• To complete the motorway network
• To improve road safety
• To reduce the burden on the environment
attributable to road traffic
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7. Risks:
What could prevent
us from reaching our
goals?
•Where are the banana
peels?
•How big are they?
•How likely will we step
on them?
•What happens if we
step on them ?
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8. Risk management Annual
cycle over one year report
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9. Gauging the risks:
very
likely
Risk = high
likely
impact x probability
probability
possible
medium
rare
unlikely
low
yery
unlikely
very low low moderate substan- high very high
tial
impact
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10. Identified risks I
Inadequate separation
of regulation and
operation
Effect: Insufficient
supervision of
operations, mistakes
are not detected
Impact: Financial
damage, loss of
credibility
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11. Identified risks II
Staff vacancies due to
dry job market
Effect: Stress,
superficial work,
errors, outsourcing of
core tasks
Impact: Financial
damage, loss of
credibility
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12. Identified risks III
Corruption
Effect: Reputational
damage, financial
loss, time loss
Impact: Loss of
credibility of office and
management, lack of
funds, lack of staff
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13. Identified risks IV
Natural hazards
Effect: Loss of life,
damage to
infrastructure, road
closures, media
presence
Impact: Economic
damage, possibly
claims, reputational
damage
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14. Identified risks V
Accident with
hazardous goods
Effect: Loss of life,
damage to
infrastructure, road
closures, media
presence
Impact: Economic
damage, possibly
claims, reputational
damage
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15. Identified risks VI
Undetected
maintenance needs
Effect: Inadequate
maintenance, higher
repair cost due to
immediate
interventions
Impact: Deterioration of
road condition, greater
financial needs in
future
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16. Conclusion
Strategic risk management is
an essential part of FEDRO‘s
quality assurance efforts,
without which the Office would
not be able to maintain and
further improve the qualtiy of
its services.
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17. Thank you
for your attention!
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