1. Vanessa Tolbert
201 S. Hoskins Rd  Charlotte, NC 28208  (704) 277-7117  vanessa.a.tolbert@gmail.com
Professional Mission Statement
An extroverted and charismatic leader with 3 years of Process Improvement Management experience who possesses the
strengths of developing potential in her peers and ability to adapt in Project Management with resilience. She plans to obtain an
Analyst position with an opportunity to become a certified Project Manager by continuous development for a solid career.
Software Systems
 Kronos Cloud
 Sales Audit/Proact
 Microsoft Access
 Share Point
 SQL Developer
 APPWXRRP
 Microsoft Excel
 Retek (RMS)
 Servicing Data Analytics
 Oracle
 KBACE Kube
 Microsoft Visio
 Ad hoc Report Preparation
 MicroStrategy
Professional Experience
FAMILY DOLLAR CORPORATE – MATTHEWS, NC
WORKFORCE MANAGEMENT ANALYST – 12/14 – PRESENT
 Completed successful User Acceptance Testing for the Kronos 7.0 Upgrade for a 4 month period along with completing my
weekly tasks
 Distribute and complete projects under strict deadlines on a daily/weekly basis for Store Operations Workforce Management
 Meet with IT Business Analysts to demonstrate data mining and forecast how the data should appear in the Kronos Cloud
 Collaborated to develop a business requirements matrix for IT Business Analysts
 Performed Punch guarding in a mock store with an IT Business Analyst to ensure the state regulations were applied
 Tested data queries with IT System Analysts to provide feedback on expected outcome of data
 Collaborated and performed cutover activities to validate the Kronos Cloud were deployed within business requirements.
 Documented daily and weekly meetings with IT Business Analysts, Systems Technical Writers and Payroll and HR business
partners during pre – cutover, cutover and post-cutover activities.
 Send weekly Sales and Payroll to field management every Wednesday. Used APPWXRRP to run chains. Extract and run queries
SQL to complete weekly adjustments
 Adjust the payroll costing with general ledger account numbers to represent an hourly or salaried team member.
 Reconcile an average of 17 million weekly and monthly in the Sales and Payroll reports from the Store to Corporate level
 Ensure the forecast budget and the operations plan budget is below the financial plan budget on a weekly basis
 Balance the debits and credits for the various projects with in our fiscal month and send to Finance on a monthly basis
 Analyze and answer inquiries in the Store Operations Workforce management mailbox related to labor scheduling and payroll.
 Implemented a process for Business Initiatives that resulted to increased efficiencies
 Utilize v-lookups, pivot tables, menu number filters, what if statements, conditional formatting and relative computation
formulas to adjust the costing for the stores to meet budget limitations.
 Realign stores with Oracle and Retek upon organizational changes to the appropriate and approved district, region and group on
bi-monthly basis.
WELLS FARGO HOME MORTGAGE – FORT MILL, SC
WORK DIRECTOR I/DATA ANALYST – 2/12 – 8/14
 Distributed and completed projects under strict deadlines on a daily/weekly basis for two teams and one - three managers.
 Managed the inflow/outflow of loans for Mississippi, California, Nevada, Oregon, Washington and Virginia portfolios.
 Analyzed data with v-lookups from four to five business unit Share Point sites to place the loan numbers in current and accurate
categories on three weekly state deck reports. Presented the state deck reports to senior management and ensured all
Foreclosure monthly metrics were met in a timely manner.
 Monitored and followed up daily with liaison team members to meet daily service level agreements.
 Developed a Bankruptcy and Home Preservation turn analysis report to improve pull through for all milestones. Escalated loans
on this report to business partners in Bankruptcy and Home Preservation to remove the loans from their portfolio to exceed
Foreclosure monthly goals.
 Participated and collaborated at weekly peer and business partner meetings to demonstrate my use of if statements and count if
statements to determine the category of the loan numbers represented in the three milestones from an attorney perspective
including the previous three weeks. Linear graph forecasting was maintained for each attorney firm to set quarterly metrics.
 Performed a checks and balance process with pivot tables to ensure the count if statements had accurate category numbers.

2. Vanessa Tolbert
201 S. Hoskins Rd  Charlotte, NC 28208  (704) 277-7117  vanessa.a.tolbert@gmail.com
 Utilized Microsoft Access to import loan numbers and export data from business partners based on the loan number. Held
attorney firms accountable with this data to keep portfolio in compliance with Foreclosure business unit metrics.
 Obtained projected liaison monthly and quarterly goals from liaison portfolios for the three milestones of Foreclosure. Based
upon the liaison portfolio that reached each milestone, I developed linear chart graphs to forecast the upcoming quarterly goals.
 Coached and developed Foreclosure Liaisons to manage their pipeline and answer all communication until loan resolution was
met. Defended and utilized monthly audits with team members to ensure a 96% performance standard is maintained. Trained
four Foreclosure production teams (a 40 person staff) on a weekly and/or monthly basis.
LOAN SERVICING SPECIALIST III/DATA ANALYST – 7/10 – 2/12
 Strategized learning by creating Microsoft Visio flowcharts on how to generate Cash reports.
 Researched payment transactions of a monthly portfolio of 1,000 loans based on investor guidelines. Communicates with
Attorneys and Underwriters to postpone Foreclosure.
 Provided DAISY Microsoft Access & Servicing Data Analytics reporting support to the Home Preservation Cash department to
ensure the business units compliance. Creates and runs performing formatting macros, v-lookups and pivot tables to reduce
preparation time of reports in Excel
COLLECTOR III – 3/09 - 7/10
 Facilitated applied learning of processing inbound calls for Collections new hires. Maintained a 98% quality score.
 Orchestrated group training for a staff of 60 with a team of 12 trainers through observation learning of Fast Data.
 Contributed to decreasing $60,000 monthly expense by gaining the business unit’s sole ownership of Wachovia/Pick a Payment
campaign projects versus sending projects to a third party vendor.
SPHERION/HEWITT ASSOCIATES – CHARLOTTE, NC
HUMAN RESOURCE ASSOCIATE – 9/08 - 1/09
 Processed Benefits Enrollment Inbound calls and conducted research for insurance companies to resolve enrollment issues.
Education
Canisius College – Buffalo, New York May 2006
Bachelors of Science, Management Computer Information Systems