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Pallavi Shrivastava
Contact details : +91 8860888819
Pallavisrivastava2907@gmail.com
SUMMARY
 Total work experience 5.3+ Years in SAP. Joined HCL Technologies as a campus Joiner
 Have worked on 3 full scales SAP Landscapes both Implementation and Support +
Upgrade project till date.
 Projects – Centrica (British Gas Business), Consumer Energy, Agilent and TXU Project
international clients.
 Deliver Guest Lecturer in Amity University NOIDA and Indore Campus on SAP and
Campus Preparation and Summer training
 HCL Certification in SAP Overview and Solution
 Presales support in terms of Solution design , Sizing and Finance RFP and RFI responses in
HCL
SKILLS
Strategy Process- Driven
Process  Have cleared ITSM and ITIL V3 equivalent certifications applicable to HCL
Projects
 Strict adherence to SLA Management being a critical part of Application
Support and Maintenance Process
Technology SAP Finance (ECC 6.0)
SAP SAP Finance and SAP IS-Utilities
People Worked closely with International customers Countries Like UK and US
Languages English, Hindi and German (Read, Write and Speak)
SELECTED PROJECT EXPERIENCE
HCL AXON
Company
Centrica – British Gas Business
Duration August 15 – Present
Position Consultant (Onsite)
Background
British Gas is an energy and home services provider in the United Kingdom. It is the trading name of
British Gas Services Limited and British Gas New Heating Limited, both subsidiaries of Centrica.
Serving around twelve million homes in the UK, British Gas is the biggest UK energy supplier and is

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considered one of the Big Six dominating the gas and electricity market in the United Kingdom
Centrica plc is a British multinational utility company with its headquarters in Windsor, Berkshire. Its
principal activity is the supply of electricity and gas to businesses and consumers in the United Kingdom,
the Republic of Ireland and North America. It is the largest supplier of gas to domestic customers in the
UK, and one of the largest suppliers of electricity, operating under the trading names Scottish Gas in
Scotland and British Gas in England and Wales.
Skill Area in the project
FI (Contract Accounts Receivables & Payables)
 Experience in Working on new enhancements / Configuration changes and creating
requisite documents like Functional specifications, Functional Testing docs and User
Manuals.
 Configuration of Interfaces for payment processing.
 Worked on automation of Payment and Return interfaces thereby reducing manual
monitoring.
 Worked with ABAP team to fine tune performance of certain job taking longer time.
 Working on the Processes like Request Management, Incident management and Problem
Management with the help of Tool called HPSM.
 Well versed with concepts of Payments, Returns, Dunning, Write-Offs, Security Deposits,
Installment Plan, Transfer Posting, Account Display, Open Item Management, Collection
agency, Cash desk, G/L reconciliation, Refunds and Late Payment Charge Calculations.
FI (Accounts Receivables & Payables)
 Configured for vendors subject to withholding tax, interest calculations on item balance
interest calculation, number ranges for forms, interest on arrears, account balance
calculation on account balances / line items.
 Defined expense accounts, revenue accounts for realized exchange rate difference,
differentiated the accounts by currency, exchange rate gains, and exchange rate losses
and then posted to separate accounts for the individual currencies and foreign currency
valuations.
 Configured dunning program, dunning levels, dunning areas and dunning forms for each
company at company code level. Configured payment terms for dunning, for over-due
interest calculations, for down payments and automatic clearing of line items. Report
specifications to ABAP programmers regarding report format objects of the report,
technical information i.e. tables fields and then testing.
 Configured and customized integration links between FI/CO/SD/MM/ to optimize
transaction processing.
 Creation of new Alternative form & change in existing alternative forms for cheque.
 Involved in configuration of Automatic payment program and Document Splitting.
Responsibilities and Deliverables :-
Creating/executing Test Plans (repository for preparing Test plan and test scenarios) and
performing Functional & Integration test in the respective environments.
 Working on new enhancements / Configuration changes and creating requisite documents like
Functional specifications, Functional Testing docs and User Manuals.
 Performing root cause analysis for recurring issues, suggesting solution, implementing required
changes and performing functional testing.
 Resolving various trouble tickets raised by SAP key users as per SLA.
 Providing 24/7 Support (On Call Support).
 Experience in participating and supporting integration testing cycle and ability to drive defect
resolution for any problem identified.
 Resolving IDOC issue related to inbound and outbound interfaces.
 Resolving issues related to workflow.
 Resolving issue related with open text functionality.
 Development of Inbound and Outbound interfaces for payment and return.
 Period end and year activities related to finance and controlling.
 Preparation of Finance and controlling reports using report painter.

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Company
Consumer Energy
Duration March 2013 – July 2015
Position Associate Consultant of Finance - Offshore
Background
Consumer’s Energy, Michigan, US (Consumers Energy is largest public utility that provides Electricity
and Natural Gas to more than 6 million customers)
Responsibilities and Deliverables :-
 Ensured strict adherence to SLA Management. Also, ensured that all incidents (major and minor)
and change requests for FI were completed within the stipulated time frame as agreed with
business.
 Creating/executing Test Plans in HP Quality Centre (repository for preparing Test plan and test
scenarios) and performing Functional & Integration test in the respective environments.
 Performing Estimations, Impact Analysis and Application implications on Minor and Operational
Enhancement.
 Producing/Preparing the System Overview documents after KTs and creating the Functional
Design Specification, QA test Script (preparing test cases), UAT document, Transport trackers
(T2), RCA analysis, and Risk Assessment documents for each enhancement.
 Working on new enhancements / Configuration changes and creating requisite documents like
Functional specifications, Functional Testing docs and User Manuals.
 Actively involved in monitoring of the entire Batch jobs involved in an IS-U CRB area from Meter
readings upload to print out of bills, payment and return interfaces with the help of tool called
REDWOOD Scheduler.
 Imparted training to new team members on the SAP Learning Module of IUT FI.
 Defect handling by diagnosing and analysing repetitive issues from the existing system computing
it into Problem Tickets to provide permanent solution/resolution.
 Handling critical issues during UAT (User acceptance test).
 Performing root cause analysis for recurring issues, suggesting solution, implementing required
changes and performing functional testing.
 Resolving issue related to FI integration with other modules, bank reconciliation & Automatic
Payment Run.
 Reporting and information gathering, from widespread team on issues and incident faced, with
updates on the same, which are communicated to the Client higher management on daily and
monthly basis. Took initiatives like creation of RM trackers synced with Outlook, to keep a check
and follow stringent delivery timelines.
 Development of Inbound and Outbound interfaces for payment and return.
 Period end and year activities related to finance and controlling.
Preparation of Finance and controlling reports using report painter.
 Ensured strict adherence to SLA Management. Also, ensured that all incidents (major and minor)
and change requests for billing and invoicing module were completed within the stipulated time
frame as agreed with business
 Creating/executing Test Plans in HP Quality Centre (repository for preparing Test plan and test
scenarios) and performing Functional & Integration test in the respective environments
 To create the new billing master data for certain special categories of customers and designing of
rates as per the new logic
 Successfully shouldered cross Functional Integration between ISU and Billing for client specific
Large Scale Commercial, Industrial and residential Customers :
 Billing processes and Invoicing

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(i) Billing Master Data (Rates/Rate Categories/Operands/Prices/Discounts and
Surcharges)
(ii) Rates and categories management
(iii) Bill Print
(iv) Budget billing Plan / payment plan / Instalment Plan
(v) Full/ technical Installation
 Performing Estimations, Impact Analysis and Application implications on Minor and Operational
Enhancement.
 Producing/Preparing the System Overview documents after KTs and creating the Functional
Design Specification, QA test Script (preparing test cases), UAT document, Transport trackers
(T2), RCA analysis, and Risk Assessment documents for each enhancement.
 Created functional specs for various areas of customization of client specific billing and invoicing
related parameters and Technical & Business Master Data.
 Learned the basic client deregulated electricity working environment for the mapping of various Rate
Categories, Operands, Discounts and Surcharges in the system.
 Defect handling by diagnosing and analysing repetitive issues from the existing system computing
it into Problem Tickets to provide permanent solution/resolution.
 Monitoring and Controlling the Incident Volume. Offshore point of contact, handling high volume of
support issues and priority tickets in Ticket tool
 Price and rates changes as per the business requirement. And testing the changes in Dev. and
Quality server.
 Worked aggressively on Collective and joint Invoicing
 Offshore SPOC for daily-nightly-run Batch Job monitoring, reporting and information gathering,
from widespread team on issues and incident faced, with updates on the same, which are
communicated to the Client higher management on daily and monthly basis.
 Took initiatives like creation of RM trackers synced with Outlook, to keep a check and follow
stringent delivery timelines.
Company
Agilent Technologies
Duration October’ 2012 – Feb’ 2013
Position Associate Consultant - Offshore
Background
As the world's premier measurement company, Agilent has its head-quarters in Santa Clara, California,
USA. It is a spin-off of HP (Hewlett- Packard) and offers the broadest range of innovative measurement
solutions in the industry. The company's four businesses - Chemical Analysis, Life Sciences, Diagnostics
and Genomics, and Electronic Measurement — provide customers with products and services that make a
real difference in the lives of people everywhere. The aim of the BCM Build team is to provide a solution
for integrating SAP-CRM with customer support for Agilent. The build team is responsible for configuring
routing of calls, managing and creating users (agents) and defining their roles as per the business
requirement.
Role and responsibilities :-
 Analyze the client’s requirements and map the IVR flow accordingly
 Create queues, Skill sets, queue groups and scheduling the queues with the prompts as per the
Call flow in the SAP-BCM System configuration.
 Test the In-Queue treatment for the queues.
 Setting up of Reporting Groups in the SAP BCM
 Tested the call flows of the BCM in the CDT (Communication Desktop)
 Creating users, user groups and roles in the BCM SC
 Assigning users to custom made user groups
 Creating reporting groups in the corresponding directory groups in the SC

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Company
TXU Energy
Duration May’11 – September’ 12
Position Management Trainee - Offshore
Background
Texas Energy Utilities is responsible as a Regional Electricity Provider in a deregulated electricity
market scenario of Texas. The current scope of project includes pre and post Go-Live support of the
implementation project which is happening in phases.
Responsibilities and Deliverables :-
 Analysing Specifications provided by Client thereby Resolving business and system
Issues with Clients.
 Developed functional specifications and works with technical resources to complete object
development related to new rates and testing in Development and Quality.
 Creation and Configuration related changes of Technical and Business master data.
 Involved in all the process related to following core functional areas of Billing for client specific Large
Scale Commercial and Industrial Customers :
(i) Billing processes and Invoicing
(ii) Billing Master Data (Rates/Rate Categories/Operands/Prices/Discounts and Surcharges)
(iii) Rates and categories management
(iv) Bill Print
 Creation of Quotations and Contracts in SAP Portal of TXU for Large Scale Commercial and
Industrial Customers.
 Learned the basic functionalities of ISU Business Process Scenarios with regard to ISU
Billing and all the business processes.
 Mapping of business scenarios in IS-U.
 Created functional specs for various areas of customization of client specific billing and invoicing
related parameters and Technical & Business Master Data.
 Learned the basic client deregulated electricity working environment for the mapping of various Rate
Categories, Operands, Discounts and Surcharges in the system.
 Imparted training to other team members on the SAP Learning Module of IUT 230-Billing and
Invoicing.
 Learned the basic configuration settings of IS-U to clear the transactional errors using Function
Modules.
 Learned the IS-U basic work flow and break down structures
 Worked on nearly all the business scenarios of CRB related to electricity market.
QUALIFICATIONS
Level Subject College / University
MBA Finance and
Biotechnology
Management
Amity University , NOIDA
Degree – B.Sc. Biotechnology Govt. Model Science college, Jabalpur
(M.P)
Senior Secondary Physics, Chemistry,
Biology
St. Paul Convent S.S School, Ujjain
(M.P)

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TRAINING AND CERTIFICATION
Attended  SAP Overview Training
 SAP Billing and invoicing Module
 Run The Business (Based on ITIL V3) ASM Support Practices
Conducted  SAP IS- Utilities (Billing Module) [Based on Train the Trainer Concept]
Certification  Planning and Implementation of SAP Project
 SAP Overview
 SAP Finance
 SAP ISU Overview (Billing and Invoicing)
 ITSM Certification
 ABAC and COBEC Certification
Extra-curricular
Activities / Corporate
Social Activities
 UDAYAN CARE - Currently associated with the organization to provide
education and knowledge to orphaned desolated girls living in Foster
homes (Udyan Ghar) and supporting a child as Friend in Big Friend
Little Friend association(non-financial support)
 Associated with HCL Women connect and Social organization.
 Deliver Guest Lectures in AMITY University NOIDA and Indore
Campur
 Active Member of HCL NGO , KHADAR, Near Sarita vihar
Personal Profile  Gender: Female
 DOB: 29/07/1987
 Location: New Delhi
 Contact No. 8860888819
 Email ID:- Pallavisrivastava2907@gmail.com