This document contains Shubhi Srivastava's resume. It includes her contact information, career objective, work experience as a Systems Engineer at Tata Consultancy Services for 3 years, education as a B.Tech in Electronics and Instrumentation, areas of expertise including change management and data analysis, and skills in business analysis, effective communication, and Microsoft Office tools. Her career objective is to secure a challenging position utilizing her technical skills, and she has experience in request handling, incident management, and publishing dashboards for tracking tasks.

1. SHUBHI SRIVASTAVA Email Id:
shubhisrivastava05@gmail.com
Citizenship:Indian
Mobile:8447348615
Date of Birth: Sep 05,1990
Present Address Flat D-203, ShatabdiRailVihar, IndustrialArea,b-
block sector-62,Noida(201307).
Permanent Address J-06 NaveenNagar, M.D.AColony, KanthRoad,
Moradabad, UttarPradesh, India.
CAREER OBJECTIVE:
To secure a challenging position where I can effectively contribute my skills as a Professional,
possessing competent Technical Skills.
 Innovative professional with proven ability to identify, analyse, and solve problems to
increase organization benefits and control costs.
 Deep understanding of technology with focus on delivering business solutions.
 Proven ability to be a strong professional with the sound knowledge of the new technologies
and advanced applications.
 Recommends resolutions to complex matters of significance and coordinate the
implementation of the approved course of action.
 Organized, take-charge professional with exceptional follow through abilities and detail-
orientation, able to plan and oversee projects from conception to successful conclusions.
 Outstanding communication skills, interfaces effectively with upper management, vendors,
staff, peers and users.
WORKEXPERIENCE:
 Organisation : TATA CONSULTANCY SERVICES
 Role : Systems Engineer
 Experience : 36 months
 Basic Functioning: Working as System Engineer and Supporting Infrastructure Services
(Internal IT services project) TCS.
 Provides Change Management support to all project associates regarding any issue related
to hardware or collaboration software's, services and physical device hardware or software
installations, upgrades and maintenance activities.
 Maintaining data for compliance prospective and Data analysis.
 Data Management and issue handling
EDUCATION QUALIFICATION:
B.Tech in Electronics and Instrumentation from Uttar Pradesh Technical University in 2012

2. DETAILS OF VARIOUS ASSIGNMENTS (IN REVERSECHRONOLOGICAL ORDER)
Working in the Change Management team:
 Currently working in Remote Change Management Team.
 Working on Request, Incidents, Change and task through Ticketing Tools and closing calls
within the defined SLA.
 File server management .
 Preparing monthly work (PMR) status reports.
 Maintaining Change Requests records using Ticketing Tool.
 Publishing varies dashboards to track the daily tasks and end to end tracking of requests
raised.
 Monitoring and Analysing the volume of Change Request, Request resolution, pending
Requests, User Queries/Issues/Concerns, Communications and Escalations.
 Analysing the Issues and routing them to the Specialist Support Team.
 Delegating work duties to individual staff members.
 Deputising in the absence of the management team.
 Monitoring Key Performance Indicators.
 Training and updates to the new joiners in the team.
 Writing reports for senior management and delivering presentations.
 Handling customer calls, escalations & demonstrated customer service & ensured customer
satisfaction consistently.
 Experience in handling of complex situation in line with existing business trends and also
making appropriate decision in the larger interest of the organization.
Areas of Expertise :
 Process simplification
 Data analysis
 Leveraging technology
 Project management
 Change management
 Identifying problems
 Business situation assessment
 Competitive assessment
 Consumer insights

3. KEY INTERESTAND SKILLS:
Business Analysis
 Abilitytoquicklyunderstandingmarkets,technologies,economicstructuresandbusiness
requirements.
 Able tocontribute toa team-orientedenvironment.
 Abilitytoworkeffectivelywithindividualsatall levelsof anorganization.
 Excellentrelationshipbuilding skills.
 Knowledge of DataWare House technology.
 Documenting functional and non functional requirements
 Workingon “R “software foranalysingdatasets
 Experience of front,middleandbackoffice activities.
 IT literate,proficientinMicrosoftOffice applications.
 Deepunderstandingof consumerpricingmechanismsandthe factorsthatdrive sales.
 Documenting functional and non functional requirements
 Experience in using R tool, MS office, MS Excel
 Inventory Management System Experience
Specialized Skills/Experiences
 Business Analysis
 Requirement Gathering & Analysis
 Customer Relationship
 MS Office Tools
 Effective Communication & Presentation
 Multi-lingual
 Effective communicator
 Keen Learner
 Adaptable
 TeamBuilding
 Strong ethics – personal and professional
EXTRA CURRICULAR:
• An Active Participator in all events organized in schools and colleges.
• Dance in International Conference organized with in college and certified for the same.
The above information provided by me is true and have all the relevant documents to
authenticate the same.
SHUBHI SRIVASTAVA