Showroom Sales

1. INGA WATSON 708-822-3164 | iwdesign2@yahoo.com
Targeting Roles in:
STORE MANAGER / SHOWROOM SALES
Visionary and innovative store manager and space planner, with education and experience in interior design
project management. Seeking a challenging management position where I can apply my experience to increase
profitability, improve operations, and enhance growth.
CORE COMPETENCIES
 Adaptable
 Coachable
 Passionate & Outgoing
 ProjectManagement
 Verbal & Written Communication
 Manage Multiple Projects
 Front-Line Client Collaboration
 Long-Range Visionary
 Mentorship & Training
 Analytical & problem Solving
 Self-Motivated
 Budget Coordination
EDUCATION & CERTIFICATIONS
Bachelor of Fine Arts in InteriorDesign | International Academy of Design and Technology – Chicago IL 2007
 Design Council for Interior Design Accreditation
Sampling of Professional Development:
 InteriorDesign:Gained a theoretical and practical skill set geared toward completion of interior design
projects and space planning, including involvement in all project phases: programming, schematic program
design development, and constructiondocuments/administration. Acquired skills suited to projects including
departmental relocation,space remodeling, officeconsolidations and site acquisitions.
 Digital Media:Acquiredindustry-standard skills in leading-edge drawing, drafting, sketching and rendering
tools including AutoCAD, 3DS Max, Photoshop,and other digital media.
Various IndustryCourses | 3D Training Institute – New York, NY 2011
Completed courses: 3D Architectural Rendering | Motion Graphics | Animation | Complex Modeling
PROFESSIONAL EXPERIENCE
STORE MANAGER 2017– Present
La-Z-Boy Galleries – Bolingbrook, IL
Govern a diverse team composed of salespeople and design assistants with this prominent furniture retailer,
supporting various interior design projects for residential clients whichpromoted the company brand.
Contributions and Responsibilities:
 Providean environment where the store team deliver heighted customer experience to achieve company goals.
Ensure staff is greeting and interacting withwalk-in clientele and customers in a welcoming manner and
informing of warranties, services provided, and product solutions. Ensure staff is performing product
demonstrations in order to educate on quality and showcase distinguishing factorsof brand.
 Strong business acumen with a thorough understanding of profit and loss. Review and act upon all financial
opportunities including expenses management, margin, and sales drivers
SALES MANAGER/DESIGN ASSOCIATE 2012– 2017
La-Z-Boy Galleries – OakBrook, IL
Contributions and Responsibilities:
 Provideexcellent customer service. Strong customer service and relationship building connectwith a high
customer load and fast paced environment on a regular basis, formulating initial conception and preliminary
designs. Followingup on sales leads and sales calls on a regular basis. Being able to deal with changes quickly
and efficiently. Handle questions and complaints in a professional manner withthe goal of customer
satisfaction always in mind.

2. INGA WATSON 708-822-3164 | iwdesign2@yahoo.com
 Overseeing the specification process. Provideleadership to junior staff members on furniture and furniture
systems selection, textiles, wall coverings, and material specifications. Ensuring accuracy of tailored interior
solutions by verifying space planning, drawings/sketches, and budget requirements are being met. Prepare
and double check price quotations/sales orders foraccuracy before sending to manufacturing plant or
warehouse for delivery. Handle and verification of payments.
 Projectplanning and coordination. Conduct programming interviews with customers, performing needs-based
consultation to determine use, functions and requirements of space, in accordancewith the unique living
environment. Providetechnical consultations with customers on appropriate product specifications, pricing,
and availability. Thorough understanding of projectscope and ensuring desired results are achieved to create
unique and purposeful spaces.
 Schedule product delivery,installation support, and problem resolution. Track purchase orders reviewing
shipment dates and interface with manufacture plant on delays to determine shipping schedules and inform
customer in a timely manner if delays occur.Monitor warehouse for availability of product and schedule
delivery. Ensure detailed delivery instructions and special handling requests are noted and accommodated for.
Route issues to appropriate team members for resolution, schedule service, and note issues in customer
record. Monitor status of issues providing resolution in the fastest and most efficient manner and keeping the
customer updated on a timely basis on the status of issue to maintaining a customer first philosophy.
TECHNICAL SUPPORT SPECIALIST | Warranty Group – Chicago, IL 1996– 2008
Defined and instituted disaster recovery and relocation prototypeand procedures forthis insurance company,
creating and documenting technical procedures, plans and contingencies to enable staff to continue their operation
in case of catastrophe.
Notable Hallmarks of ProjectLeadership:
 Projectcoordinated, planed, and implemented the movement of main officedata center and employees.
Spearheaded space planning effortsduring this relocation, serving as subject matter expert in interior design.
Used strategic planning, met with end users, used analyticalskills to conductinterviews with departmental
executives/end users and reviewedneeds, wants, and adjacencies to utilize space. Ensured that all user
requests and revisions were thoroughly documented.
 Interacted with high level clients on a regular basis to provided technical support and problem resolution.
Collaborated withinternal and external resources to identify and quickly resolve data transmissions between
companies.
 Responsible fortracking and providing detailed documentation of project including scheduling and record
keeping and ensured that tasks stayed on schedule to meet projected timelines. Providedgood written
communication and kept management update on project status and delays in a timely manner
ADDITIONAL NOTEWORTHY EXPERIENCE
FRONT DESK RECEPTIONIST | LA Fitness – Alsip, IL 2010– 2018
Conduct the fullscope of administrative and customer service duties in a regulated fitness environment, exercising
a skill set in client relationship management, regulatory compliance, team collaboration and resource management.
HEAD OF VOLUNTEER STAFF | DanEl Christian College – Tinley Park, IL 2009– 2010
 Offereddepartmental leadership at this bible college, governing a team involvedin videography of professors
toward the delivery of engaging video-based lectures.
TECHNICAL PROFICIENCIES
Micro Soft Office (Word, Excel, Power Point,Project) | 20/20| AutoCAD | 3DS Max | Adobe Photoshop