1. Professional Summary
Skills
Work History
Education
JAYSON LAJEUNESSE
804 Sunrise Circle, Goddard, KS 67052 | (H) 316-573-9503 | (C) 316-573-9503 | liljay78_67204@yahoo.com
Qualified Customer Service Representative with 15 years experience in the aerospace industry. Personable and professional under
pressure.
Exceptional communication skills
Quick learner
Strong customer relations
MS Windows proficient
Training development aptitude
03/2002 to 11/2016Customer Service Represenative
LMI Aerospace – 2621 Esthner Ct, Wichita KS
Provided an elevated customer experience to generate a loyal clientèle.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on
the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Primary liaison for all customers I managed for LMI Aerospace, and always ascertained what each customer wanted or
needed.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product
information.
Politely assisted customers in person and via telephone.
Served as the main liaison between customers, management and sales team.
Always serviced multiple Customers (CE Machine, Boeing, Spirit, Gulfstream, Bombardier) for LMI Aerospace.
1998High School Diploma:
Valley Center Highschool - Valley Center KS