1. KATHY CARMACK
31511 Nichols Sawmill, #2301
Magnolia, TX, 77355
281-900-9910
kathy_carmack@yahoo.com
A results driven professional with a proven track record of superior project management skills and the
exceptional ability to build solid client/customer relationships. A confident, detail oriented problem solver with
strong communication skills and mentoring abilities.
Professional Experience
Allegro Apparel & Plaques – Midlothian / Houston, Texas 2009 - Present
Marketing Manager
• Contracted with seven school districts in Houston area and five in Austin area to provide fund-raiser for all
schools within each district.
• Currently meeting with additional districts to secure vendor contract for fund-raiser.
• New and ongoing training with all personnel.
• Secure all necessary approvals from above school districts, schools and graduation sites to provide sales
team for graduation.
• Developed and instituted Fifth grade graduation plaque program.
• Create production and delivery schedule to insure all information and material is secured, processed and
delivered as promised.
• Oversee all events and insure properly trained staff and volunteers are secured.
Tabs Direct - Stafford, Texas 2006-2009
Top-ranking commercial print company producing direct mail programs for the world’s leading financial institutions,
retailers, insurance companies and non-profit organizations.
Client Relationship Specialist
Major clients included Citibank, Wachovia, Farmers Insurance, YMCA, and Government Census Offices.
Developed and oversaw all aspects of print campaigns, including quotes, scheduling, graphics, files,
specifications, approvals and production deadlines.
• Recognized by company president for client relationship excellence.
• Selected by president to coordinate Government Print Office projects including the 2009 census.
• Developed workshop for account managers to share information on clients, problems, solutions and
support.
• Identified additional revenue streams through maintaining strong client relationships.
• Assured accuracy and timeliness of print campaigns.
Southwest Specialty - Midlothian, Texas 2004-2006
Specialty print company offering custom screen printing, embroidery, promotional products and event merchandise as
well as diploma replication and fundraising products.
Customer Service Specialist
Provided customers with job quotes, placed and scheduled orders, assured quality control over finished
product, dealt with customer complaints and billing issues and trained sales staff.
• Built superior customer service relationships with assigned clients, leading to new client referrals.
• Directed company’s Diploma Plaque program in Texas and Florida, working with 500+ schools to assure
accuracy, approvals and timely delivery of plaques within short timeframe.
• Added substantial revenue through new customer development initiative.
• Revitalized revenue through material cost and pricing analysis and expanded training program.

2. KATHY CARMACK • Page 2 281-900-9910 • kathy_carmack@yahoo.com
ACE INA - Tampa, Florida 2001-2004
A subsidiary of ACE USA the Tampa division of 450 people provided financial and insurance products through retail
brokers. Products included Disaster Mortgage Protection Plans for customers of mortgage companies and banks.
Client Specialist
Coordinated development of product marketing materials with mortgage companies and banks, liaised with
customers throughout the program.
• Built strong working relationships with clients to insure excellence in customer/client relations by utilizing
telephone conferencing, weekly update meetings and client/customer visits.
• Led new product development team. Team members included insurance, compliance, legal departments
and members of the Texas state insurance licensing division.
• Responded to new business and problem resolution requests.
• Analyzed proposed campaign’s potential impact and post-campaign results.
• Utilized networking skills to bring new clients into the program. Added five new clients in first 2 months.
Bank United - Houston, Texas 1998-2001
National banking and Mortgage Company with multiple branches throughout Texas.
Agency Manager
As part of mortgage division, managed insurance agency relations, directed internal departments and outside
vendors in production of solicitation programs. Served as company representative for current and potential
product providers.
• Initiated creation of computer programs to replace manual efforts, resulting in significant time and cost
savings. Approximate savings yearly $100,000.00.
• Developed annual budget forecasts and solicitation schedule.
• Supplied cost and profit analysis for bank and mortgage officers.
• Served as bank and mortgage company representative and spokesperson at conventions and seminars.
• Problem solver and customer relationship development.
Education
Coursework in Business
Millikin University, Decatur, Illinois
Continuing Insurance classes to maintain license(s)
C.P.C.U. several parts completed
Computer Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint