1. ROBERT KAPPS
7093 Lakebrook Blvd.
Columbus, OH 43235
614.266.9434
kappsbob@gmail.com
2013 to Sept. 2015 AT&T Network Central Office Manager
Responsibilities: Managing eight to fourteen technicians across nine Central Office locations;
Train, motivate, and monitor technicians to meet and exceed their daily productivity and
quality requirements; Complete monthly performance reviews for technicians; Develop
monthly disciplinary plan for technicians failing to meet company goals and objectives;
Work with outside building manager to ensure safety and cleanliness of Central Offices
Achievements: My team productivity and quality results were often at the top of comparable
teams in the region. My team of technicians had no personal injuries or motor vehicle
accidents during my supervision.
2011 to 2013 AT&T Regional Safety Manager
Responsibilities: Worked with teams of area managers within a five state region to educate
and reduce the number of personal injuries and motor vehicle accidents.
Achievements: During this time, rate of personal injuries and motor vehicle accidents
declined from six percent to two percent.
2007 to 2011 AT&T Network Central Office Manager
Responsibilities: Managed twelve to sixteen technicians across eight Central Office
locations; Trained, motivated, and monitored technicians to meet and exceed their daily
productivity and quality requirements; Completed monthly performance reviews for
technicians; Developed monthly disciplinary plan for technicians failing to meet company
goals and objectives; Worked with outside building manager to ensure safety and cleanliness
of Central Offices
Achievements: My team productivity and quality results were often at the top of comparable
teams in the region. My team of technicians had no personal injuries or motor vehicle
accidents during my supervision.

2. February, 2001 to 2007 AT&T Installation & Repair Field Manager
Responsibilities: Supervised and managed fourteen to twenty-six outside installation and
repair technicians; supervised technicians to meet and exceed their daily and quality
targets; followed-up with customers to ensure their satisfaction with AT&T installation and
repair services
1991 to 2000 Consolidated Stores Inc. (Big Lots) Distribution Manager
Responsibilities: : Supervised twenty to twenty-five dock/stock employees to ensure
trailers of incoming and outgoing merchandise were properly and safely loaded and
unloaded; coached employees to ensure quality and productivity goals were achieved;
ensured employees followed attendance policy; developed discipline action plans for
employees failing to meet goals and objectives; interviewed and hired employees; worked
with HR to terminate employees for various reasons; made recommendations and
suggestions to supervisors to improve quality, production, and safety
1984 to 1991 Position: F&R Lazarus Co., Assistant
Operation Manager
Responsibilities: Supervised twenty to twenty-five dock/stock employees to ensure trailers
of incoming and outgoing merchandise were properly and safely loaded and unloaded;
coached employees to ensure quality and productivity goals were achieved; ensured
employees followed attendance policy; developed discipline action plans for employees
failing to meet goals and objectives; interviewed and hired employees; worked with HR to
terminate employees for various reasons; made recommendations and suggestions to
supervisors to improve quality, production, and safety
1981 to 1984 Position: F&R Lazarus Co., Evening
Dock/Stock Supervisor
Responsibilities: Supervised five to ten dock/stock employees to ensure trailers of incoming
and outgoing merchandise were properly and safely loaded and unloaded; coached
employees to ensure quality and productivity goals were achieved; ensured employees
followed attendance policy; developed discipline action plans for employees failing to meet
goals and objectives