1. Carmen Rivera
Customer Service, Customer Relation - Resposibilities
Willimantic, CT
crmrivera35@gmail.com - (860)465-6037
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Service, Customer Relation
Resposibilities - Norwich, CT - August 2014 to Present
Checking In and Out
Customers * Reservation, Walkings * Answering Multi Phone lines *Vitual
Metro software, Exel * Night Audit * Daily paperwork, Cash registered, Safe Drop.
Skills Used Fast Pace and MUlti-task Kept Hotel running smooth and kept line of customers short, simple and
professional.
Weatherization Program Specialist The Access Agency
Community Action Program Total - Willimantic, CT - June 2009 to November 2013
Responsibilities • Qualifying applications • Use CSG (Citrix program) to assign jobs for auditors
• Maintain inventory of supplies - ordering • Coding invoices • Cost reporting •
Purchase orders
• Directed and monitored contractors and vendors activities as necessary • Reconcile
contractors'
invoices with work orders to ensure accurate material and labor billing • Processed
waivers for
heating systems to forward them to DSS • Use CAPTAIN (Community Action Program Total
Automated information Network) for case management.
Skills Used Bilingual - Advantage to speak fluent in English and Spanish
Multi-task - helped other departments in the agency when needed or short of staff
Etc
Assistant Manager
F.Y.E - Mansfield, CT - July 2008 to January 2009
Responsibilities • Managed the daily operations of a team of 10+ • Payroll - entry and processing
• Handled loss prevention • Interview and train new associates • Monitor day to day
accounting operations
• Prepare employee payroll reports
Supervisor
Cash Office TJ Maxx - Mansfield, CT - December 2004 to July 2008
Responsibilities
• Lead a team of 15 on daily store operations • Manage cashiering activities in areas of purchases,
returns and exchanges • Train new hires on; sales, registers, safety,
inventory and other store operations
• Responsible for maintaining proper store appearance and standards

2. Skills Used Multi-task Kept operation moving smoothly on daily basis.
Sales Associate Eblens
Cash Office TJ Maxx - Mansfield, CT - July 2006 to March 2008
Responsibilities • Process customer purchases quickly and accurately at the register
• Handled returns and exchanges • Maintain cleanliness and organization of sales
floor
• Up sell techniques used on a daily basis
EDUCATION
Cosmetology Marinello School of Beauty - Willimantic, CT
2013 to 2014
Certificate in nursing
QVCC - Danielson, CT
2004 to 2005
Cerntificate in Basic Computer Skill
Data Institude - Manchester, CT
1998 to 1999
English & Spanish
High School in General Windham High School - Willimantic, CT
1989 to 1993
SKILLS
Customer Service (10+ years), Customer Relations (8 years), Computer Skills (8 years), Receptionist (5
years), Microsoft Office (5 years), Microsoft Excel (4 years), Office Assistant (6 years), Clerical (6 years),
Client Services (5 years), Data Entry (6 years), Cash Handling (10+ years), Cash Register (10+ years),
Communication Skills (10+ years), Retail (6 years), Supervising (6 years), Management Experience (6
years)
ADDITIONAL INFORMATION
Hard working, Responsible,Reliable, Have own trasportation.
Available to work any days,hours,split shifts,weekends,holidays and
any shifts. I can work alone as well as a team, I can stand for many hours and
also sit for many hours. I am exellent in multitasks and multi pnone lines up to 8 lines.
I could also work in a fast and slow enviorment, Fast Learner and work very well under
pressure or stressful situation.