1. 1
Eddison Belfon
914-318-1483
eddison.belfon@live.com
Summary:
 Experience with customer service and retail sales.
 Perform well in high-stress and fast-paced environments.
 Self-motivated, detailed-oriented, can work independently and satisfy scheduled deadlines.
 Strong interpersonal and organizational skills.
 Reliable, with strong work ethics. Excellent interpersonal, written, oral communication and math skills.
 Accept supervision well and work well as a team member.
 Proficient in Microsoft word, Excel, PowerPoint and Outlook.
Education:
High School Sep 1996 – Jun 2003
Moruga Composite
U.W.I Sep 2003 - July 2004
University Of The West Indies
Professional Experience:
Microsoft Retail Flagship
5th Ave, NY, NY February 2013 - Present
Product Advisor, Service Advisor.
 Engage, educate, excite, and empower customers on a multitude of Microsoft products.
 Present complete solution based upon each customer’s unique needs, both before, and after the sale.
 Superior customer service/rapport building skills, both 1:1, and in a group environment
 Provide personal training catered to the customer’s needs.
 Team player and ability to get along with others, Able to hold team accountable while empowering
teammates by sharing my knowledge of devices and services.
 Very Knowledgeable in Windows Phone.
 Public and Private workshops/ training on Office/ Outlook and cloud based services.
LEGO BRAND RETAIL
Westchester Mall, White Plains, NY June 2013 - March 2014
Brick Specialist.
 Deliver an amazing customer experience every time.
 Perform all functions of the cash register as well as process Shop and Ship sales.
 Learn and execute LEGO Brand Retail visual standards.
 Assist in the maintaining of the stock room, receiving and pricing of merchandise.
Clarks,
Westchester Mall, White Plains, NY Jun 2012 - Dec 2013
Sales
 Greet and Interact with each customers.
 Ask open ended questions to find out what they do on an everyday basis
Sprint Customer Center, Yonkers, NY Jan 2011 – July 2012
Retail Sales Consultant/ Asst. Phone Tec
 Greet each customer.
 Ask open ended probing questions to find out what the customer needs his/her device to do on a daily basis.
 Explaining each feature and functions that comes with the device.
 Setting up emails to the device and showing the customer on how to use the device efficiently to meet his/her on the
go needs.