Tim Clark, Board Member, TCCA – Broadband apps and their interaction with control rooms

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Broadband Applications & Control Rooms
Tim Clark
Motorola Solutions

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Presentation on behalf of TCCA www.tcca.info @TCCAcritcomms
COMMERCIAL
BROADBAND
MISSION-CRITICAL
BROADBAND
CITIZENS
CONTROL ROOM
FIRST RESPONDERS
PUBLIC SAFETY IoT
intelligent
assistance
social media
voice video data
location
MC voice video
PS apps sensors
alerting control video UAV
BROADBAND-ENABLED
APPLICATIONS

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Presentation on behalf of TCCA www.tcca.info @TCCAcritcomms
PSAP
CITIZENS
call detail
record
voice call
image
pre-recorded video
streaming video
FIRST RESPONDERS
OMNI CHANNEL COMMUNICATION
smart transcription
situational
awareness

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Presentation on behalf of TCCA www.tcca.info @TCCAcritcomms
INTELLIGENT ASSISTANCE
Adapted from “Keynote Address: AI and Ethics: You Already Know What To Do (Mostly)”
Professor Randall Davis, MIT EECS, MIT-CSAIL
• Keep responsibilities clear
– Provide an “assistant” or “colleague” (not an “expert”)
• Keep verification simple
– Apply to applications for which the answer may be difficult to create but easy to test
• Keep the human in the loop
– Apply to applications that are not time-critical
– Focus on high-value, low-risk use cases

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Presentation on behalf of TCCA www.tcca.info @TCCAcritcomms
SMART TRANSCRIPTION
• Suggest & verify location information (call-taker & supervisor)
• Suggest keywords and topics (call-taker & supervisor)
• Analyse background sounds (call-taker & supervisor)
• Quality and policy compliance (supervisor)
• Call-taker wellness insights (supervisor)

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Presentation on behalf of TCCA www.tcca.info @TCCAcritcomms 6
SMART VIDEO ANALYTICS

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Presentation on behalf of TCCA www.tcca.info @TCCAcritcomms 7
RAPID INNOVATION WITH VIDEO ANALYTICS

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Presentation on behalf of TCCA www.tcca.info @TCCAcritcomms 8
Mission-critical broadband applications and intelligent assistance:
• Increase safety, efficiency & productivity of First Responders
• Provide greater protection for Citizens