Iratxe Gomez, Presales Manager, Global Emergency Management Solutions, Atos - An emergency app for first responders

1. © Atos
An emergency app for
first responders
Iratxe Gomez Susaeta
GBL GEMMA presales manager
6/10/2021
Public Sector & Defense
@iratxegs

2. Content overview
Introduction
Why do first responders
need apps?
How do such apps work?
How do apps integrate with
other technology?
What we’ve learnt…
Time for questions
01.
02.
03.
04.
05.
06.
2

3. Introduction
01.

4. We are the global leader in
secure and decarbonized digital.
We offer our clients
a range of market-leading
digital solutions and products
alongside consultancy services, digital
security and decarbonization offerings.
Supported by the
talent and diversity of
105,000 employees in
71 countries, we generate an
annual revenue of €11.2 billion.

5. Why do first
responders need
apps?
02.

6. Our vision for Public Safety
6

7. PSAPs and first
responders need to
share relevant mission
information in a
standardized, secure
and agile way
Traditional way
Channels: Voice (i.e. radio) +
short messages (i.e. SDS).
Limitations: Few details, no
rich media.
New needs
A decision-making tool to
share all sorts of relevant
mission data between all
actors.
Nowadays almost every first
responder carries a
smartphone.
Can it be in the form of
an app?
Everybody uses apps; they
can be easily deployed and
installed.
Public safety volunteers
could run an app on their own
devices using secure
credentials… BYOD!
Why do first responders need apps?
7

8. How do such apps
work?
03.

9. • Based on the needs of end-users, we provide different types of apps:
• An App focusing on incident management in the field, as an extension of the CAD used in the PSAP.
• An App focusing on mission-critical communications (MCPTT, MCData, MCVideo…)
• A simpler PMR-like app, without incidental data as such.
Atos apps for first responders
9

10. • App users are linked to a dispatchable
resource
• Credentials required to log-in. The
options available in the app are
configured per role (by Admin).
• Settings allow users to adapt the app
to their needs.
GEMMA app: Mobile CAD
10

11. • Between PSAP & first responders that are assigned to incidents; responders can also create new
incidents from the field.
• With remote users such as field commanders, who can use the App as a situational awareness tool.
GEMMA app: Communication with PSAP
11

12. GEMMA app: Incident & Victim management features
12

13. Lifelink MCx Connect: Mission Critical Comms
13
Key Features:
• 3GPP compliant Push-to-talk
• Dynamic group calls
• Emergency calls
• Ambient Listening
• Broadband eMBMS multicast video
• Geolocation
• Functional Numbering
• Voice Recording
• Interworking / Gateway to other PMR tech.

14. Lifelink MCx Connect: Mission Critical Comms -> Roadmap
14
WOR
K
INVENTORY COMMS
TODAY MONTH
WEEK
26 July
2021
Morning meeting
Installation of server in
Testlab
Network configuration
Equipment (inventory) check
Replacement of antenna in
Wind Farm Datacenter
Monday
Meeting: Morning Meeting
Monday, July 26, 2021
8:30 – 9:30
Room no.202
General meeting to discuss
current status and future tasks
Ti
me
Locatio
n
Description
Jane Doe
Meeting
Organizer
Jane Doe
John Greene
Cyrus Neal
Edgar Hubert
Elizabeth Dotson
Nicky Fuentes
Attendees
WORK INVENTORY COMMS
GROUPS CONTACTS
Group info
chat.group.1
Group name
Mat Sherman
John Greene
Elizabeth Dotson
Cyrus Neal
Participants
Location
WO
RK
INVENTORY
COMM
S
It
e
m
Quanti
ty
Screw
driver
Wre
nch
Double
End
Flanged
Tailpiec
e
Clamp
Tape
measure
Gloves
Screws
1
1
8
1
1
2
3
0
Status
ITEMS LIST SCAN ITEM
TASK ITEMS ADD ITEM
Helmet
Glasses
Gloves
Helmet
Glasses
Gloves
• Agenda and List of
tasks
• User Location
• Digital Image
Processing
• Video Calls

15. Mission Critical Comms -> Lifelink MCx Connect
Options & accessories
15
Key Features
• Multinetwork Dispatcher
• Voice Recorder
• Hoox Hub & Hoox Phone enabled
• Tactical networks (Lifelink
Wireless)
• Ruggedised Devices
• Bluetooth Integration for remote
PTT accessories
• Gateways to TETRA, Tetrapol &
PSTN
MCx Connect App
Secure Cloud
Hosting
Gateways to PMR &
PSTN
Dispatcher & System
Management
MCx
Connect
Secure Devices & Tactical network extension

16. How do apps
integrate with other
technology?
04.

17. Configurations for different use cases
Use of public / private networks
17
PSAP or Crisis Centre
Admin position
Data Center
Public network
Connected
First Responders
Connected
First Responders
Fixed or mobile private networks
Phone kit, Hélium
case & PTT

18. • Ultra-secure device
• Carry-on multi-channel communication
modules
Some extensions within the Atos portfolio
18
• Connected objects (Drones,
Wearables, Weapons…)
• AR capabilities

19. What we’ve learnt…
05.

20. • Information between PSAP and apps must be
exchanged securely using standards for
interoperability.
• Apps should be designed for use in smartphones
and tablets, as tablets allow for richer content.
• Apps should always serve to trace responders in
real-time based on configurable parameters.
• Apps need to be capable of easily integrating new
services.
• Some users (i.e. volunteers) could run apps on their
own devices using secure credentials.
Our recommendations
20

21. Time for questions
06.

22. Questions?
22

23. Atos, the Atos logo, Atos | Syntel are registered trademarks of the Atos group. July
2021. © 2021 Atos. Confidential information owned by Atos, to be used by the
recipient only. This document, or any part of it, may not be reproduced, copied,
circulated and/ or distributed nor quoted without prior written approval from Atos.
© Atos
Paldies! Thank you!
For more information please contact:
M+ 34 609 077 340 / iratxe.gomezsusaeta@atos.net
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