PEMEA from a Concept to Reality Examples of Pan-European Mobile Emergency App Architecture implementations Matteo Galliani, Product Manager, Beta80 and Bertrand Casse, Director of Public Affairs, Deveryware –

1. PEMEA
from a Concept to Reality
EENA CONFERENCE 2018 - 26 APRIL 2018, LJUBLJANA

2. Table of Contents
PEMEA in a Nutshell
Benefits of PEMEA
Pilots and Experimentations
How to Join PEMEA?

3. PEMEA in a Nutshell

4. Still heavily focused
on voice calls
Struggles to get
precise caller location
AccessibilityDifficulty
to gather relevant
emergency-related
information
What are the current challenges
faced by ES ?

5. Identify and speak the caller’s language [e.g. language support]
Provide support to deaf citizens [e.g. chat, real-time-text, video for
signing]
Support new and innovative features [ e.g. caller information,
improved location ]
Good but Apps doesn’t roam!
Apps were local and didn’t roam between regions
or across Europe…
Apps came to resolve part of that challenges

6. AP
Application Provider
PSAP
Public Safety
Answering Point
PSAP
Public Safety
Answering Point
Why is roaming hard?

7. AP
Application Provider
PSAP
Public Safety
Answering Point
Pan-European Mobile Emergency Application architecture
started 3 years ago to address the roaming issue!
PSAP
Public Safety
Answering Point
Why is roaming hard?

8. PEMEA is a European standard for the exchange of information in the
context of emergency calls – specified within EENA WG and standardized
within ETSI EMTEL.
Intent is to allow localized mobile Apps to roam across Europe.
Receive caller information and precise location for a faster and more
effective emergency response.
Use mobile phones and reach the 112 operator to provide relevant
information using all the available technologies.
The PEMEA Standard (TS 103 478)

9. AP
Application
Provider
PSP
PSAP Service
Provider
ASP
Aggregating
Service Provider
PSAP
Public Safety
Answering Point
→ The application running on a smart device
→ Is the App Back-end
→ Router based on pre-configured rules
→ Router but uses countries boundaries
→ Public Safety Answering Point
PEMEA Architecture - Functional Entities

10. AP
Application Provider
PSAP
Public Safety
Answering Point
PSAP
Public Safety
Answering Point
PSP
PSAP Service
Provider
PSP
PSAP Service
Provider
ASP
Aggregating Service
Provider
PEMEA Architecture

11. AP
Application Provider
PSAP
Public Safety
Answering Point
PSP
PSAP Service
Provider
ASP
Aggregating Service
Provider
PSAP
Public Safety
Answering Point
PSP
PSAP Service
Provider
PEMEA Architecture

12. Benefits of PEMEA

13. Interoperability and Standardization of access to emergency services
from Apps
Avoid proprietary solutions with limited geography of usage to enable
roaming.
New and improved capabilities to handle the emergency call very
useful to improve the lack of accessibility.
Extensible, built-in extension mechanisms allow for easy future
support the use of total conversation that is the combination of voice,
video and real-time text as communication channels between people and
the emergency services.
PEMEA Benefits

14. Table of Contents
PEMEA in a Nutshell
Benefits of PEMEA
Pilots and Experimentations
How to Join PEMEA?

15. PEMEA: Pilots and Experimentations
Italia: January 2017 – 1st PEMEA International Call and roaming scenario
Interoperability testing between 3 PEMEA Platforms
Spanish citizen App connected to Italian PSAP
HELP!
Mobile
app

16. PEMEA: Pilots and Experimentations
Slovenia: April 2017 – Roaming and cross PSAP data sharing scenarios
A Spanish citizen visiting Slovenia
Enable bridging data across agencies
Citizen 112 PSAP
operator
Sign language
interpreter
Chat
Video call Include in call
Interpreter
Fire dept. PSAP
operator
Fire dept.
Forward call
Radio comm.

17. PEMEA: Pilots and Experimentations
Romania: October 2017 – PEMEA as a SIP Gateway
A deaf citizen contacts PSAP using Internet call
Where to route a non local service call using
Internet Provider? PEMEA net tells where to send the call
Internet ?
PEMEA
PSAP
HELP!
Get the PSAP address

18. PEMEA: Pilots and Experimentations
Turkey: March 2018 – All including…
Location-based routing
Real-Time Text
Video
Chat
File Uploads
Medical Data
Location Updates
User Information
Congestion overflow

19. PEMEA: Pilots and Experimentations
Turkey: March 2018 – All including…
Total conversation → remote Medical Assistance Call
Data exchange → location information,
user data, medical data, language preference
using tools that everyday people use!

20. How to Join PEMEA?

21. How to Join PEMEA?
Applications Providers and PSAPs
No need to build the PEMEA network to use it!
Use APIs to access to the service.
Easy registry and Interface validation processes available soon (Sep 18)
And then… Enjoy PEMEA benefits !

22. Standard: ETSI TS 103 478
Improve accessibility for all
Better access to 112 services for the users – roaming enable
Easy to implement and Secured
Conclusion
Stepwise evolution:
• 1st Step: basic features (Q3 2018)
• 2nd Step: advanced features (Q2 2019)
PEMEA from a Concept to Reality !

23. THANK YOU
EENA CONFERENCE 2018 - 26 APRIL 2018, LJUBLJANA
Matteo Galliani
Product Manager
matteo.galliani@beta80group.it
Bertrand Casse
Public Safety Business Line Director
bertrand.casse@deveryware.com