In this session you will hear about the work of the EENA Committee, Certification and Standardisation and receive the latest updates on some of EENA’s other exciting work.

1. EENA Committee
Overview and Plans
Luca Bergonzi, Wolfgang Kampichler
& Cristina Lumbreras

2. Ta b l e o f c o n t e n t
1
2
3
Tech & Ops Committee
Standardisation
Quality Certification Programs

3. Tech & Ops
Committee

4. • Expertise on operational and technical issues
related to emergency services
• Knowledge-sharing via the production of added-
value documents and webinars
• Committee members are in direct contact – a
(very large) working group
Tech & Ops
committee

5. Merge of two
committees
Technology and
Operations work
together to
obtain better
results
Operations Committee
Focused on how emergency
services work
Technical Committee
Focused on technologies

6. Committee chairs

7. Question
How many EENA documents have you read?
a) I didn’t know they were there!
b) The ones that are in my domain of expertise
c) Almost all of them (at least the executive summary)

8. Publications
More than 75!
The fundamentals of Voice
over IP
OPERATIONAL EMERGENCY
PROFESSIONAL? THEN THIS
IS FOR YOU
AML
Specifications &
Requirements
eCall
Update on eCall
Implementation and Open
Issues
TPSP eCall
SECURITY & PRIVACY
ISSUES IN NEXT
GENERATION 112
The Challenges ahead
and how to address
them
False Emergency
Calls
Definitions and how to
combat them
. . .

9. Public Safety Answering Points

10. Webinars
• Social media in
emergency
management
• NG112

11. Working Groups
As a result of the growing
influence and impact drones have,
EENA launched a Working Group
on Drones in June 2015, in order to
cover technical, legal and
operational aspects of using
drones in emergency situations
The EENA Group on Apps was
launched on January 2017, for
stakeholders in the field of
emergency mobile applications.
The aim is to bridge
communication and share
expertise with professionals from
around the world!
In May 2017, EENA launched a
network with the aim to bring
together international experts on
cybersecurity. The group helps its
members learn from each other,
share best practices and will come
up with a set of concrete
recommendations specifically
designed for emergency response
organisations.

12. • Some documents need to be
updated and consolidated
Plans for this year

13. Future topics
Third Party Service
Providers integration
eCall
Alarms
Smooth transition to
NG112
Transition to NG112
Putting things together
AML
PEMEA
NG112
M493 architecture
Cloud for emergency services
Requirements

14. Standardisation

15. Standardisation activities
• Participating actively in European Standards Developing
Organisations
• Closely following global and national SDOs with help of EENA
Committees chairs and members

16. European Telecommunications Standard InstituteETSI
Special Committee Emergency Telecommunications
Vice-Chair and Rapporteur
SC EMTEL
Technical Committee on Network Technologies
M493
Protocol specifications for Emergency
Service Caller Location determination and
transport.
ES 203 178 and ES 203 383
PEMEA TS 103 478
AML TR 103 393
NG112
TS 103 479 & TR 103 480
Core elements for network
independent access to
emergency services
NTECH

17. NG112 PLUGTESTS EVENT 2019
DATE: 28 JANUARY – 1 FEBRUARY 2019
LOCATION: ETSI HQ, SOPHIA ANTIPOLIS, FRANCE
ORGANIZED BY ETSI & EENA

18. Participants
Event is open for : IP-based Emergency Services equipment vendors,
Test tool vendors, PEMEA stakeholders
Any Government Body, Policy Maker or Local Authority is invited to
attend as Observer
The event is free of charge
Supported by EC
18 © ETSI 2018 All rights reserved

19. Scope
Components of the 112
communication chain such as:
• location & location based call
routing
• audio, video, real-time text
• policy based routing
• LTD functional elements
• recording and logging
Conformance Testing
• ETSI will provide a test system to
test the conformance of NG112
implementations
19 © ETSI 2018 All rights reserved

20. Scope
Interfaces of the PEMEA
architecture
Interactions PEMEA –
NG112
20 © ETSI 2018 All rights reserved

21. European Committee for Standardisation
CEN-CENELEC
Working group in charge of eSafety in the field of Intelligent Transport Systems (ITS) in Europe. This group is working on
standards on eCall.
CEN/TC 278/WG 15

22. European Committee for Standardisation
CEN-CENELEC
CEN/TC 278/WG 15

23. Certification

24. • PSAPs Quality Certification
• Third Party Service Providers
Quality Certification
Two certification programs
Paul
Hatfield
Uberto
Delprato
Rokas
Kvedaras
Andy
Heward

25. Quality Certificates 2018
• 2 PSAPs awarded
• 1 company awarded
Congratulations!!

26. Purpose
3 year
certification
real
benchmarking
Scope of the audit
is the same as the
TPSP’s & PSAP’s
service offering
continual
improvement

27. Process

28. Conclusions

29. Conclusions
• Tech & Ops Committee is open to all EENA members
• Goal: to share best practices and drive change
• Publications & webinars are available at www.eena.org
• EENA actively participates in standardisation
• Certification programs recognised by the community

30. CONTACT
Luca Bergonzi
Wolfgang Kampichler
Cristina Lumbreras
lb@eena.org wk@eena.org cl@eena.org