An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better! Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom

1. Peter Goulding
Global Public Safety Expert Huawei
Broadband Multimedia
Critical Communications
to Assist Call Takers and
Dispatchers

2. 1
Keeping People Safe

3. 2
Global and Local Safety Security Challenges
Crime Disaster Public Disorder Drug
Road Accident Major Incident Terrorism Cyber Attack

4. 3
Organizational Challenges for Public Safety
Police &
Law Enforcement
Prosecution &
Court
Prison Border
Management
Emergency
Management
Fragmented
& Silos
Separate Intelligence & Control

5. 4
Cloud Data Centre Big Data Platform
Effective
Communications
Wired & Wireless
New ICT Helps to Improve Emergency Response
Before the incident After the incidentDuring the incident

6. 5
Evolution of Public Safety Command Systems
~1992
1992~
2003~
2017~
+Collaboration
Broadband & Applications
Situational-Awareness
Command &
Cross-Agency Collaboration
Artificial Intelligence AI
+ Communications,
Intelligence
Wireless facilitated
command systems
Command & Control
Verbal communication
based command
systems
+ CAD, Surveillance &
Reconnaissance
Video helps
command & reconnaissance

7. 6
New ICT Architecture Featuring Cloud-Pipe-Device
Safe & Smart City
DC Network
Cloud
Pipe
Device
Data Center Cloud OS
Big Data
Analytics Platform
Agile Campus eLTE IP Network
Transmission
Network
Agile GatewayIoT
Video
Conferencing
Telepresence
WLAN
Security
Service
IVS
e-Government
Omnichannel Banking
Smart Transportation Power Grid IoT
Digital Oilfield
Converged Media Cloud

8. 7
Traditional Challenges for Command & Control Centres
Public Safety Answering Point
Call-Taking
TetraDMR
+
VHF/UHF
+
PSTN / PLMN
VOIP / Fax
Separate Voice Data Networks
• Separate networks
• Use of public networks
• High costs incurred
• Maintenance inefficiency
• High equipment & maintenance costs
Radio System
Dispatching
Public
network
Narrowband
network
Analog
network

9. 8
Traditional Integrated Communications Control System
Functions
Interfaces
ICCS Touch
Screen Console
Call-Taking
& Dispatching
ICCS
CAD
GIS
Optional
Applications
Integration
TetraDMR
+
VHF/UHF
+
PSTN / PLMN
VOIP / Fax

10. 9
eLTE Multimedia Critical Communications System MCCS
• Compact Core Network
• Distributed Base stations
• Flexible Deployment
• Variety of Terminals
• Higher Reliability
• Adaptable Harsh Environments
• Provides Voice & Data
Dispatching
• Offers Video Uploading
• Simultaneous Distribution to
Users in Call Group
• Distribute Data Voice & Video
Beyond the Control Room
Solution What It Does

11. 10
eLTE Multimedia Critical Communications System MCCS
Trunking Voice Mobile Video Mobile Data Location
Unified ManagementNetwork Integration
Law
Enforcement
Emergency VIP Security Big Events Disaster Relief
eLTE
eLTE
broadband
Public
network
Narrowband
network
Analog
network
ICP-D
Voice flow
Data flow
Video flow
GIS flow
Integrated Mobile Multimedia Services

12. 11
ICP Touch Screen ConsoleMonitor Wall Video Conference Call-Taking
&Dispatching
Video Surveillance
Display Control
CAD / GIS
BI
Applications
RMS
Multimedia Integrated Communications Platform (ICP)
CCTV / IP CAMERA / UAV VMS
Voice Video Data
IoT
Cross-agency
cooperation
Tetra MC LTEDMR Public LTEVHF/UHF
Integrated Communication Platform ICP - D
PSTN / PLMN
/ Internet / VOIP
++ ++

13. 12
MCCS Solution Covers Incidents Work-Flow
Post -event
Prevention
Alarm
Receiving
Information
Collection
Dispatch Response Report
Pre-event Mid-event
Call
Management
Information
Management
Intelligence
Surveillance
Patrol
Alerts
Case
Management
Analyze & Learn
Dispatch
Coordination
Respond
Investigate
Management
Actions
Solutions (System)
Applications
GIS
ICP-D(Voice)
Devices - Accessories
CAD ICP-D(Video)
Networks
Camera Fixed Mobile
Body Worn
UAV Mobile Devices LTE Devices
EP720/EP82X/EP631

14. 13
MCCS Solution Covers Incidents Work-Flow
Post -event
Prevention
Alarm
Receiving
Information
Collection
Dispatch Response Report
Pre-event Mid-event
ID
Authentication
Facial
Recognition
Mobile
Responder
Task / Ticket
Management
Community or Industry
management
Mobile Quality
Assurance
Cross industry Needs
Solutions (System)
3GPP Compliant
R13 MCPTT service &
GCSE network structure
Will Follow 3GPP Standards
R14 MC Video
R14 MC Data
3GPP based IOP with
Tetra/P25/Tetrapol
Smooth Network Upgrade
Supports Narrowband Connectivity
Protects Existing Investments

15. 14
Mission Critical Broadband Devices
EV751
Mobile Radio
EP720
Manager
Supervisor
Investigator
EP821
Response Officer

16. 15
Integrated Interface for Users
Call Taker / Dispatcher / Supervisor
Standard Operating Procedures (SOP’s)
GIS Map
Resource Tracking
CCTV Cameras …
Call Taker or
Dispatcher
Data Screen
ICP Console or
ICP integrated
in CAD
PTT Mission Critical
Communication
Terminal
PTZ Camera for Video
Transmit,
Receive & Conference
CAD Client Application
with GIS Map
APP
for Police Big Data
Search
APP for ANPR,
Face/Finger
Recog.
Gun Shot Detection …
ID Proximity
Reader
Command & Control Policeman / Officer
Partners

17. 16
Collaborative Command & Control
Converged Command Centre
Benefits
• Call Receipt response
improved
• Manage unknown and
potentially complex incidents
• Multi-agency collaboration
• Technology can help
• Need clear business
policy/process and outcomes

18. 17
Events Happen Quickly – Are You Ready?
Author OpenStreetMapAuthor Katie Chan

19. 18
Vehicle Bourne Attack or Accident?
Author BBC News

20. 19
Grenfell Fire London July 2017
Author Robin Sones Author Natalie Oxford

21. 20
Video & Data Convergence
Custom Reports
Statistics
Investigation
/ Intelligence
Tracking & Tracing
Big Data
Analytics
Tax InvestigationMaster
Database
Police
Google / Baidu
Predictive
Analysis
Intelligence Led Policing
Real time data based on P.O.L.E.Social Media Analytics
Media/Sentiment Monitoring
API / Customs / Port / Border
License Plate
Databases
Extracted
/
Transformed
/
Integrated
Data
Sovereignty
National ID / Finger / Face
Utilities / Telco / Hospitals
Hotel / Travel / Payment
Other Ministries / Tax
Criminal Database
Collection
Cleaning
Formatting
Security
Flexibility
N:N Analysis
Availability

22. We Need Effective Partnerships between Agencies
Public-Private
Partnership
14
Partners
Ecosystem
Inter-Agency
Collaboration
Collaborative
Safe Cities

23. Copyright©2018 Huawei Technologies Co., Ltd. All Rights Reserved.
The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new
technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such
information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.
Leading Connectivity & Intelligence
Making Cities Safer

24. Copyright©2018 Huawei Technologies Co., Ltd.
All Rights Reserved.
The information in this document may contain predictive
statements including, without limitation, statements regarding
the future financial and operating results, future product
portfolio, new technology, etc. There are a number of factors that
could cause actual results and developments to differ materially
from those expressed or implied in the predictive statements.
Therefore, such information is provided for reference purpose
only and constitutes neither an offer nor an acceptance. Huawei
may change the information at any time without notice.
把数字世界带入每个人、每个家庭、
每个组织，构建万物互联的智能世界。
Bring digital to every person, home, and
organization for a fully connected,
intelligent world.
Thank you.
Peter Goulding
Global Public Safety Expert
E: peter.goulding@Huawei.com
M: +447881816302