1. Sylvia Noviana Ahmad ShahSylvia Noviana Ahmad Shah
18 Jalan PJU7/12B Mutiara Damansara Petaling Jaya 47800 Selangor
Mobile No. 0168893819
syl_27@hotmail.com
Summary of Qualifications
 An energetic Team Leader and Manager, able to communicate effectively with people from
diversified background and ages, to work collaboratively to resolve problems, and to motivate team
members to achieve personal and organizational objectives
 Analytical and detail-oriented, able to identify and implement process improvements that increase
accuracy, consistency and efficiency
 An informative and persuasive public speaker and presenter, able to enlist support and buy-in from
stakeholders, clients and prospects
 Experience in people management in diversified working cultures background with a proven record of
productivity, quality and integrity
 Respected builder and leader of customer-focused team, instills a shared, enthusiastic commitment to
customer service as a key driver of company goal attainment. Lead by example and ensure the
execution of all safety, quality and shared service operation policies and assurance
Objectives
A senior manager position in Finance Industry with a focus on Operational Management, Team
Leadership, Process Improvement
“When the customer comes first, the customer will last” – Robert
Half
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2. Skills and Areas of Expertise
 Shared services
 Corporate Communications
 Creative Team Leadership
 Business process and projects strategy
 Center Migration
 Visual Management
 Customer service management
 Customer satisfaction enhancement
 ACCPAC accounting application
 SAP Oracle Kofax Accounting
Applications
 Scanning and Document Imaging
 Finance Operation Efficiency
 SOX Compliance
 Documents management
 Finance Data Validation
 Complaint handling and resolution
 Front end supervision
Recent Awards
Services Recognition Awards (Visual Management Project, backlogs monitoring and clearing,
maintained good relationship with stakeholders)2010-2012 in Shell Shared Services
Platinum Service Recognition Award (Process Improvement on Lean Sigma for reduction of missing
AP invoices), 2012 in Shell Shared Services
Night On to Town Award (Process Improvement on China T&E), 2012 in Hitachi Data Systems
Shared services
Night On to Town Award (Process Improvement on Month End Closing Activity), 2012 in Hitachi
Data Systems
Star and Shine Award (Process Improvement and Migration of Claims and Cash Advanced SEA),
2014 in Aecom
Professional Experience
Aecom Shared Services Center SEA
SSC Manager - April/2014till 30th
June 2016
Selected Accomplishments
• Establish SEA AP Shared Services strategies and goals. Articulate AP initiatives for senior
management and develop and oversee implementation plans. Drive continuous improvement.
• Drive Phase 1 migration for expenses claims and Cash advanced for ethical and compliance intact
• Manage change within the SEA AP Shared Services and collaborate across business units and
stakeholders.
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3. • Provide ongoing review and control of SEA AP Shared Services activities
• Implement and monitor compliance with procedure documentation and checklists to support
process efficiency, accuracy and training
• Collaborate with business partners on vendor invoicing standards and payment
terms. Communicate with Company vendors to facilitate strong relationships and adherence to
those standards and terms.
• To plan, organize, and lead the activities of a centralized Accounts Payable and Expense
Reimbursement function, providing outstanding service to the organization
• Responsible for developing and managing KPIs concerning vendor contract management,
payables processing, and expense reimbursement
• Oversee workflow for AP, vendor master, and expense functions
• Review transactions for completeness, reasonability, and occurrence including expense reports,
invoice entry, disbursements
Key achievements/Process Improvements
• Phase 1&2 migration of expenses claims and Cash advanced successfully performed and GO-
LIVE Dec 2014 with minor issues and maintain collaboration with local F&A for further
enhancement
• Implemented completeness of the Deskpro/Work instruction for the current scopes to ensure SOP
is in place for operation effectiveness
• KPI and SLA implemented as part of the organization objectives
• Implementation for Salesforce Case Management (On-Going)
• Implementation for Oracle conversion (On-Going)
• Change Management Lead as selected for Test Cycle 1 & 2 for Oracle conversion and migration
of AP scope to SSCHK
Xchanging Asia Pacific (BPO) for CB Richard Ellis Real Estate APAC
Finance Operation Manager - March/2013 till August/2013
• Managed operations of AP, AR, GL and documents management with direct supervision of 6 team
members. Maintained full responsibility of entire operation, vendors’ relations, invoicing,
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4. payments executions, collections and general accounting. Including projects management based on
selected business case assigned
Selected Accomplishments
 Responsible for timely and accurate SLA delivery of all processes preview manage functions
 Improve the operational systems, processes and policies in support of organizations mission --
specifically, support better management reporting, information flow and management, business
process and organizational planning
 Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance),
through improvements to each function as well as coordination and communication between support
and business functions
 Met multiple daily deadlines for processing invoices and ensuring proper routing, clearance, imaging
and payments execution
 Ensure that Accounting Department requests are resolved and communicated in a timely manner to
internal and external parties.
 Focal point to interact with internal and external auditors
 Oversee monthly and quarterly assessments and forecasts of organization's financial performance
against budget, financial and operational goals. Oversee short and long-term financial and managerial
reporting.
 Regular meetings with Executive Director around fiscal planning
 Facilitated weekly staffs’ meetings to share information, respond to issues and avoid further escalation
 Coached individual team members in presentation and communication skills, supporting each
member’s growth and career development
Key achievements/Process Improvements
• Directed month end production meetings, generated reports and set performance milestones to
ensure accuracy and timeliness of month end deliverables
• Worked closely with vendors’ master data in India to discuss and implement process improvement
for vendors invoicing, resulted in streamlined operations and reduce costs
Hitachi Data Systems (Shared services) for APAC
Team Lead Accounts Payable - March/2012 till March/2013
• Managed 10 team members directly report with 3 senior Accounts Associates and major focal
point of contact for local Country finance controllers, resolving issues and driving efficiency. To
ensure the effective operation of business processes and adherence to pre-defined Service Level
Agreements (SLAs) and compliance to audit and regulatory requirements.
Selected Accomplishments
• Manage generic Accounts Payables mailboxes
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5. • Timely and accurate input of invoice information into Oracle financials
• Ensure invoice validity
• Handle exceptions
• Resolve queries (internal and external) in a timely and professional manner
• Promote invoicing best practices to improve process efficiency.
• Audit expense claims and validate claim authorizations
• Promote expense claim best practices to improve process efficiency
• Action payment hold requests from business units
• Prepare payment batches in Oracle Financials
• Validate payment batches
• Assist in month end tasks to finalize the AP module, create accruals and account for prepayments
• Assist in vendor master creation, mail sorting and supplier administration if required
• Liaised with internal and external auditors
• Demonstrates full knowledge of current position’s and department’s relationship to flow of
Services
Key achievements/Process Improvements
• Reduced T&E line items in I-expense by implementing to combine same accounts types as in one
line item with sufficient documents as supporting for audit compliance
• Promoted paperless Journal vouchers upload and automated reversal as one of the month end
activities
• Promoted and implemented bank consolidation project with JP Morgans to align with business
objective for one consolidated bank payments
• Implemented month end check list for each processes to ensure all critical activities are covered
and deadline met in timely manner
Shell Business (Shared Services) for South East Asia
Team Manager Accounts Payable-November/2010 till February/2012
• Managed a team to ensure workload is adequately covered (27 team members including scanning
team for documentation management and GCC (Global payments filing) (4 senior accounts
associates
• Assigned as the major focal for training scopes migration for AP Delivery for Chennai, Hong
Kong, Dubai and Oman
• Focal point to liaise with GRA in Kuala Lumpur and Manila (as the headquarter for SOX and
controls alignments)
• Focal point for SAP upgrades (to new system) in 2010 till 2011
Selected Accomplishments
• Provide consultation and advice to respective business units on finance and accounting related
matters on payment to 3rd
parties which include assessment of viability of investment proposal for
( vendor queries), specific strategic projects
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6. • To provide regular updates (on weekly and monthly basic) to business unit on current performance
(KPI) and (Global Metrics), highlighting areas of risk, opportunity and room for improvements
• Liaise with 3rd
party vendors, internal and external party auditors, regulatory authorities and other
related parties to ensure compliance in all matters related to audit, tax, and statutory requirements
• Direct preparation for reviews on payment related matters, review budget proposals and prepares
necessary supporting documentation and justification
• Focal point for SOX controls from invoice processing stance, ensure controls in place and adheres
to local and globally aligned with SOX regulations
• Supports SOX and internal controls testing as per the respective requirements
• Provides support for existing and future special projects assigned (migration to new system) and
for invoices processing and divestitures and any future deployments of SAP
• Prepare accounts payable register and transactions
• Vouch payables in legacy systems - resolve invoice discrepancies
• Complete data validation processes
• Enters status change information into project accounting software to ensure employee information
is accurate and up to date.
Key achievements/Process Improvements
• Success in implementing and heavily involving in daily visual management monitoring and utilize
as process improvement tool for AP process
• Backlogs clearing with team effort to gain stakeholders expectations and delivered first class
service for vendors’ payments
• Supported and disseminated optimal business expectations and knowledge to respective business
units as a whole
Wincor Nixdorf
Project Manager –Oct /2009 till Nov/2010
• Managed a team of 15 team members for related tasks on daily basic and not limited to billings for
major banks in Malaysia
Selected Accomplishments
• Ensure that corrective maintenance on machines, preventive maintenance service and recondition
faulty machines after repair, pre-installation, test, installation performed by the engineers within
time frame
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7. • Execute task assigned within response time
• Escalate unsolved service calls timely to Help Desk
• To ensure projects are completed according to clients technical specifications
• Timely updates to Service Management Center on call status
• Prepare statistic reports
•
• To handle pre and after sales operations issues
• To ensure Performance Report for customers are completed according to dates of progress
meetings
• To check and analyze monthly Performance Report
• To attend progress meetings with customers (leading banks in Malaysia)
• To provide professional and excellent service to customers (leading banks in Malaysia)
• To be able to handle work related problems independently and only refer complex problems to
superior
Sauce Film and Production New Zealand
Finance Manager –April/ 2003 till December/2005
• Managed a team of 10 team members (with one Assistant Manager) for financial and sales matters
in relation to company transactions
Selected Accomplishments
• Ensure all accounting records and related documents are properly filed, labeled, kept and available
for future references
• Any ad hoc and other assignments which is assigned by the superior
• Customer service person
• Events organizing
• Handling existing and potential accounts on clients
• Sales reporting to direct Manager
• Prospecting through various channels
• Assist in the day to day operations and activities of the Accounts Department
• Ensure timely and accurate closing of monthly accounts
• Prepare monthly management accounts
• Preparing General Ledger schedules and follow up on outstanding matters
• Carry out ad-hoc assignments and reports when required
• Maintain proper filing and financial records
• Ensure prompt closing of monthly and quarterly accounts
• Team player, positive attitude and meet deadlines
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8. • Handling AP and AR functions
• Prepare full sets of accounts for company
• Handle account payables and receivables, creditor’s payments and debtor’s receivables receipts
processing
• Prepare monthly management accounts
• Liaise with auditors and tax agents to ensure timely submission of statutory accounts
• Prepare monthly management accounts reconciliation reports and analysis
Technology
Software SAP, ORACLE E-Business Suite, Quick Book, KOFAX, PeopleSoft, Legacy
system
Computer literate in Word, Excel, PowerPoint
Language English, Mandarin and Bahasa Melayu
Education
• Tertiary: ACCA Professional Level
• Tertiary: Swinburne University of Technology
Major: BCA IN Accounting and International Business Law
• Tertiary: University of Victoria Wellington
Major: Advance Diploma in Accounting
• Tertiary: Perth Institute of Business and Technology
• Major: Foundation and Diploma of Accounting
• Tertiary: Methodist Secondary School in Sibu, Sarawak
Notice Period- Immediate to start due to redundant on 30th
June 2016
Expected salary –RM15000(Negotiable)
Reason for leaving:
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9.  Redundant due to AP scope migrated to SSCHK
 Current company is going thru restructure whereby some
scopes migrates to SSCHK
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10. 10