1. Santhosh J. George
94 Kamda Blvd, New Hyde Park, NY 11040, Tel# (516) 455-0680, Email: santhosh.j.george@gmail.com
PROFILE
Manager of information systems with over 16 years experience directing cross-functional teams of technical experts to
analyze systems and processes and implement infrastructure improvements. Recognized for leadership in project
planning, scheduling, prioritization, contingency and risk planning, work assignments, and definition of scope for
enterprise information systems projects. Apply excellent critical thinking and problem resolutions skills to all projects
undertaken. Employ highest levels of customer service and quality control to daily management practices, to ensure
client satisfaction and generate repeat business.
KEY ACCOMPLISHMENTS
• Management - build and lead teams of experts to achieve project goals.
• Customer relations - develop mutually beneficial partnerships between business and technology groups.
• Efficiency - realize significant improvement of processing efficiency through in-depth performance analysis.
• Innovation - implement cutting-edge solutions based on technical specifications and research and testing.
• Planning - design long-range strategies based on technical forecasts of industry trends.
• Project management - identify, allocate, manage resources to complete projects on time and within budget.
EXPERIENCE
PROJECT MANAGER
Broadridge Financial Solutions, Edgewood, NY Dec 2015- Present
• Provided end to end business process improvement solutions with capabilities to distill business needs into technology
solutions by understanding all facets of the product life cycle, from business vision through deployment and beyond.
• Coordinated with multiple teams to deliver accurate and timely metrics reporting.
• Monitor project completion from initiation through delivery.
• Research and respond in a timely manner to complex, large or mid-size clients with regards to their needs/interest.
• Performs daily functions in the specified timeframe to ensure that our client expectations are met and exceeded.
• Supports data analysis requirements. Coordinate activities and interfaces between all Departments to meet customer
needs.
• Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily
operations are efficient.
• Coordinated cross-functional teams in acquiring software and hardware resources, monitoring status, and controlling
project changes
• Project experience controlling analysis, design, development, testing, and implementation phases
• Achievements in managing large strategic IT initiatives such as improvement of business processes and operations.

2. • Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology
requirements.
• Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.
• Proven ability to translate Business needs into technology requirements that supports the company's Business
objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to
vendor, implementation, and training.
• Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment
and resolving mission-critical issues to ensure bottom-line success.
SYSTEMS ENGINEER AND NAS STORAGE MANAGER
Legal Aid Society, Lake Success, NY June 2014- Aug 2015
• Responsible for update, problem resolution and customer issues relating to NAS Storage.
• Completed storage analysis and created plan for expanding storage.
• Completed steps to remediate current CPU bottleneck issues.
• Created, changed and deleted user accounts and permissions in Active Directory, as required.
• Designed a system of identifying users who did not comply with network drive usage policy and created remedial steps,
• Created and managed a new method for removing data belonging to terminated employees.
• Managed clients’ Microsoft Exchange/ Outlook accounts and resolved issues.
• Improved storage efficiencies by identifying space misuse and contacting clients to remove non-work related files from
network drives.
• Provided Senior Management with daily and weekly status reports on network space usage.
• Improved and maintained Postini/Google Corporate accounts for clients.
• Performed restore functions on the Commvault system as needed.
• Acted as first point of contact for systems issues, systems administration and support.
• Optimized current methods of managing Active Directory.
TEAM LEAD AND SENIOR INFRASTRUCTURE ENGINEER, NAS STORAGE TEAM
Citigroup, Inc., Melville, NY May 2008- Nov 2013
• Team Leader of NAS Operations/Business Recovery Coordinator of NAS Storage Teams.
• Provided global storage and routine NAS support of 450+ NAS devices (NetApp/EMC Celerra),
managed 21 PB NAS storage across 56 locations globally providing evel1/Level2 support for
Infrastructure outages.
• Optimized storage methods, Tech Refresh, budgeting, forecasting, change management, project
management, client relationship, vendor relationship and compliance.
• Improved storage efficiencies by implementing de-duplication, thin provisioning, snap-mirror
compression and over commitment resulting in saving of more than $22 million.

3. • Developed, implemented, and rolled out new key disaster recovery testing methods that saved firm
over 10,000 dollars per year.
• Accomplished zero failure rates on 8 consecutive disaster recovery tests per year, all of which
demonstrated strong and significant process improvements.
• Managed and completed audit related tasks and consistently achieved 100% pass on quarterly and
annual testing conducted by internal and external auditors.
• Pioneered and monitored key performance indicators and methods to gauge team’s productivity.
Initiative boosted staff productivity by 30% and created achievable goals.
• Instituted call monitoring and quality assurance testing methods, reinforcing the partnership
between attention to detail and successful, efficient support operations.
• Implemented effective and replicable cookie cutter approaches for daily monitoring scripts, and best
practices standards to achieve consistency and reduce outages globally
• Managed work-flow and provide training for personnel in regional and global teams.
• Reduced personnel costs and improved employee morale by streamlining service strategies.
• Identified skills deficits and spearheaded training schedules for teams.
• Prepared and presented weekly and monthly workflow reports to senior management.
• Served as a liaison between the user community and software providers.
• Upgraded and updated Shelf Firmware, RLM, and Service Processor versions
• Updated and maintained a Contact Database with approximately 18000 entries
TEAM LEAD AND SENIOR INFRASTRUCTURE ENGINEER, SINGLE SIGN ON TEAM
Citigroup, Inc., Melville, NY June 2003- April 2008
• Created configurations for applications to be Single Sign-On enabled.
• Coordinator of SSO Monthly Metrics submission
• Provided leadership for High Priority Projects.
• Performed as key role in the testing of SM Register (database) upgrades.
• Access and monitor servers (UNIX) for High CPU Utilizations.
• Trouble-shoot and resolve issues received via ticket queue.
TEAM LEAD/ ASSOCIATE MANAGER, CITIGROUP TRADING FLOOR HELPDESK
Citigroup, Inc., Melville, NY Jan 1998- May 2003
• Directed a staff of 25 team members and assigned jobs, conducted reviews and managed team.
• Troubleshoot Windows, MS Office, and Market Data Applications.
• Created Management reports and Metrics sheet for Senior Management.
• Performed interviews for hiring new employees and consultants.
• Completed weekly and monthly diagnostic tests on computer systems.
• Created helpdesk website and updated it with common solutions to problems.
• Upgraded and expanded network systems and their components.

4. • Created and maintained inventory of all computer hardware and software of trading floors.
• Performed move, add, and change requests as per business requirements
• Created and maintained inventory of all computer hardware and software of trading floors.
• Responded to 80 incoming calls daily, resolved issues and followed up with emails to ensure issue is
resolved.
• Managed and completed audit related tasks and consistently achieved 100% pass on quarterly and
annual testing conducted by internal and external auditors
• Performed all personnel/ staff related tasks such as ensuring proper coverage, managing vacation
schedules as well as conducting annual reviews.
EDUCATION
St. John’s University, Jamaica, New York Jan 1998
Bachelor of Science in Computer Systems
LEADERSHIP/ OTHER SKILLS
• Regularly utilize planning and logistical tools that reduced costs and increased services provided.
• Proven and successfully executed various events and wedding for local and international events.
• Event Management Skills of large projects.
• Possess time management and team management skills.
• Monitored financial planning and prepare budget for local and international organizations.
SANTHOSH J. GEORGE
94 KAMDA BLVD, NEW HYDE PARK, NY 11040
TEL: 516-455-0680 EMAIL: SANTHOSH.J.GEORGE@GMAIL.COM

5. Dear Sir/ Madam:
I am writing to express my strong interest in filling the management position posted in your
organization.
For over fifteen years, I have worked as a manager and team leader at Citigroup, have managed a
demanding environment, ensuring customer satisfaction and managing various projects on a daily basis. I
find this to be a challenging and rewarding job. Through the years, I have strived to develop customized
solutions, to maintain good relationships with my clients, and to provide each of them with zealous service
and sound technology related advice.
In Citigroup, my experience focused on leading multiple key technology teams. In my initial years in
this world-renown firm, I gained significant experience by managing teams that assist high-demanding
clients quickly and accurately. In the years that followed, I was able to focus on leading back-end server
support teams, while providing front-end customer support as needed. In these positions, I not only
improved my troubleshooting skills, but I also gained an in-depth understanding of corporate environments.
This knowledge has proved to be invaluable in providing best services to my clients, and I believe that it will
be helpful in your organization as well.
While my positions primarily demanded support of technical systems, I was also given leadership
roles in Citigroup. This helped develop my team leadership traits as well as enhanced my ability to manage
projects and technologies. I have also developed and executed several cost-cutting methodologies, many of
which are still in use by the firm.
In sum, I believe that my several years of relevant experience, my excellent academic credentials, and
my commitment to customer support, make me an excellent candidate for the position with your office.
Hopefully I will be able to meet with you in person to further discuss my interest and the needs of your
organization.
Sincerely,
SanthoshGeorge
Santhosh J. George

6. Dear Sir/ Madam:
I am writing to express my strong interest in filling the management position posted in your
organization.
For over fifteen years, I have worked as a manager and team leader at Citigroup, have managed a
demanding environment, ensuring customer satisfaction and managing various projects on a daily basis. I
find this to be a challenging and rewarding job. Through the years, I have strived to develop customized
solutions, to maintain good relationships with my clients, and to provide each of them with zealous service
and sound technology related advice.
In Citigroup, my experience focused on leading multiple key technology teams. In my initial years in
this world-renown firm, I gained significant experience by managing teams that assist high-demanding
clients quickly and accurately. In the years that followed, I was able to focus on leading back-end server
support teams, while providing front-end customer support as needed. In these positions, I not only
improved my troubleshooting skills, but I also gained an in-depth understanding of corporate environments.
This knowledge has proved to be invaluable in providing best services to my clients, and I believe that it will
be helpful in your organization as well.
While my positions primarily demanded support of technical systems, I was also given leadership
roles in Citigroup. This helped develop my team leadership traits as well as enhanced my ability to manage
projects and technologies. I have also developed and executed several cost-cutting methodologies, many of
which are still in use by the firm.
In sum, I believe that my several years of relevant experience, my excellent academic credentials, and
my commitment to customer support, make me an excellent candidate for the position with your office.
Hopefully I will be able to meet with you in person to further discuss my interest and the needs of your
organization.
Sincerely,
SanthoshGeorge
Santhosh J. George