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NON VERBAL
COMMUNICATION
INTRODUCTION / DEFINITIONS
Nonverbal communication is the transfer of information through
For example, smiling when you meet someone conveys friendliness, acceptance and openness.
Everyone uses nonverbal communication all the time whether they know it or not.
Nonverbal communication is dependent on seeing and analyzing physical movements as opposed
to verbal communication, or the use of language to transfer information through written text,
speaking or sign language.
2
Body
language
Facial
expressions
Eye Contact Geatures
3
Communication without the use of spoken
language. Nonverbal communication includes
gestures, facial expressions, and body
positions (known collectively as “body
language”), as well as unspoken
understandings and presuppositions, and
cultural and environmental conditions that
may affect any encounter between people.
NON VERBAL EXAMPLE
4
FEATURES
 ABSENCE OF WORDS
 SIGNS AND SYMBOLS
 INEXPENSIVE
 INTERPERSONAL RELATIONSHIP
 COMPLEMENTS VERBAL
 SCOPE FOR FEEDBACK
5
1.
TYPES OF NON VERBAL
COMMUNICATION
Let’s start with the first set of slides
“
7
TYPES
8
KINESICS
 Facial expressions
 Posture
 Gestures
 Body movements
TYPES
OCULESICS
 Eye movements
 Eye contacts
9
TYPES
HAPTICS
 Tactile
communication
 Touch
 Patting
 Handshakes
PROXEMICS
 Use of Space
 Intimacy
 Personal
distance
 Social distance
APPEARANCE/ARTEFACTS
 Physical appearance
 Attraction
 Clothing styles
 Hairstyles
 Accessories
10
TYPES
PARALANGUAGE/VOCALICS
 Tone
 Stress
 Accent
 Pitch
CHRONEMICS
 Use of time
 Punctuality
 Waiting times
11
A picture is worth a thousand words
A complex idea can be
conveyed with just a single
still image, namely making it
possible to absorb large
amounts of data quickly.
12
CROSS CULTURAL COMMUNICATION
our office
13
Find more maps at slidescarnival.com/extra-free-resources-icons-and-maps
Let’s review some concepts
STYLE
Low or high Context
Direct or Indirect Context
ETHNOCENTRISM
Behavouiral or Attitudinal
difference
CULTURAL
VARIABLES
Values, Morals, Habits,
religion, gender, age etc.
14
NATIONAL CULTURE
Education, social
norms, law, politics,
language
INDIVIDUAL CULTURE
Food, dress, decision
making, non verbal signs
15

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Non verbal communication

  • 2. INTRODUCTION / DEFINITIONS Nonverbal communication is the transfer of information through For example, smiling when you meet someone conveys friendliness, acceptance and openness. Everyone uses nonverbal communication all the time whether they know it or not. Nonverbal communication is dependent on seeing and analyzing physical movements as opposed to verbal communication, or the use of language to transfer information through written text, speaking or sign language. 2 Body language Facial expressions Eye Contact Geatures
  • 3. 3 Communication without the use of spoken language. Nonverbal communication includes gestures, facial expressions, and body positions (known collectively as “body language”), as well as unspoken understandings and presuppositions, and cultural and environmental conditions that may affect any encounter between people.
  • 5. FEATURES  ABSENCE OF WORDS  SIGNS AND SYMBOLS  INEXPENSIVE  INTERPERSONAL RELATIONSHIP  COMPLEMENTS VERBAL  SCOPE FOR FEEDBACK 5
  • 6. 1. TYPES OF NON VERBAL COMMUNICATION Let’s start with the first set of slides
  • 9. KINESICS  Facial expressions  Posture  Gestures  Body movements TYPES OCULESICS  Eye movements  Eye contacts 9
  • 10. TYPES HAPTICS  Tactile communication  Touch  Patting  Handshakes PROXEMICS  Use of Space  Intimacy  Personal distance  Social distance APPEARANCE/ARTEFACTS  Physical appearance  Attraction  Clothing styles  Hairstyles  Accessories 10
  • 11. TYPES PARALANGUAGE/VOCALICS  Tone  Stress  Accent  Pitch CHRONEMICS  Use of time  Punctuality  Waiting times 11
  • 12. A picture is worth a thousand words A complex idea can be conveyed with just a single still image, namely making it possible to absorb large amounts of data quickly. 12
  • 13. CROSS CULTURAL COMMUNICATION our office 13 Find more maps at slidescarnival.com/extra-free-resources-icons-and-maps
  • 14. Let’s review some concepts STYLE Low or high Context Direct or Indirect Context ETHNOCENTRISM Behavouiral or Attitudinal difference CULTURAL VARIABLES Values, Morals, Habits, religion, gender, age etc. 14 NATIONAL CULTURE Education, social norms, law, politics, language INDIVIDUAL CULTURE Food, dress, decision making, non verbal signs
  • 15. 15