2. INTRODUCTION / DEFINITIONS
Nonverbal communication is the transfer of information through
For example, smiling when you meet someone conveys friendliness, acceptance and openness.
Everyone uses nonverbal communication all the time whether they know it or not.
Nonverbal communication is dependent on seeing and analyzing physical movements as opposed
to verbal communication, or the use of language to transfer information through written text,
speaking or sign language.
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Body
language
Facial
expressions
Eye Contact Geatures
3. 3
Communication without the use of spoken
language. Nonverbal communication includes
gestures, facial expressions, and body
positions (known collectively as “body
language”), as well as unspoken
understandings and presuppositions, and
cultural and environmental conditions that
may affect any encounter between people.
12. A picture is worth a thousand words
A complex idea can be
conveyed with just a single
still image, namely making it
possible to absorb large
amounts of data quickly.
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14. Let’s review some concepts
STYLE
Low or high Context
Direct or Indirect Context
ETHNOCENTRISM
Behavouiral or Attitudinal
difference
CULTURAL
VARIABLES
Values, Morals, Habits,
religion, gender, age etc.
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NATIONAL CULTURE
Education, social
norms, law, politics,
language
INDIVIDUAL CULTURE
Food, dress, decision
making, non verbal signs