Nonverbal Communication


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ch. 4 Nonverbal Communication

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Nonverbal Communication

  1. 1. Nonverbal CommunicationReal Communication by Dan O’Hair and Mary Wiemann
  2. 2. What is nonverbalcommunication?
  3. 3. Nonverbal Communication❖ It is the process of intentionally or unintentionally signaling meaning through behavior other than words.❖ Using actions, gestures, tone of voice, or eye behavior.
  4. 4. ❖ Communication can be using nonverbal behaviors in addition to words.❖ Smiling, frowning, or gesture when you speak.❖ It can be spontaneous, unintentional, or ambiguous.
  5. 5. This is very serious! ChannelDiscrepancyWhen words and actions don’t match, which is more believable?
  6. 6. Functions of Nonverbal1. Reinforces Verbal Communication • Repeating - mirrors the verbal message. • Complementing - matches the verbal message, but not mirroring. • Accenting - clarifying or emphasizing specific information in the verbal message.
  7. 7. Functions of Nonverbal2. Substituting Verbal Communication • replacing words3. Contradicting • conveying meaning that is opposite
  8. 8. Functions of Nonverbal4. Regulating Verbal Interaction • assisting the back-and-forth of communication in a constructive and appropriate manner.5. Sense of Immediacy • a feeling of closeness, involvement, and warmth between people.
  9. 9. Functions of Nonverbal6. Deception • attempt to convince someone of something that is false.
  10. 10. Nonverbal CodesKinesics are aspects ofgestures and body movements thatsend various messages. Emblems Illustrators Regulators Adaptors Affect displays
  11. 11. Nonverbal CodesFacial Expressions sadness anger disgust fear interest surprise happiness
  12. 12. Nonverbal CodesMasking the act of replacing an expression that shows true feeling with an expression that shows appropriate feeling.
  13. 13. Nonverbal CodesOculesics the use of eyes in nonverbal communication has a huge impact.
  14. 14. Nonverbal CodesParalanguage isnonverbal vocalmessages. how and when we pause. the speed and volume of our speech. the tone and inflections we use.
  15. 15. Nonverbal CodesArtifacts accessories carried or used by the body for decoration or identification. appearance affects perceptions of attractiveness. judgement about a person’s background, character, personality, status, and future behavior.
  16. 16. Nonverbal CodesSpace and Environment Proxemics is the way we use our space. Intimate - 0 to 18” Personal - 18” to 4 ft. Social - 4 to 12 ft. Public - 12 ft. and more
  17. 17. Nonverbal CodesSpace and Environment Territoriality claims space through occupation of that area. Environment, the layout, and decoration of the space you occupy tells something about you.
  18. 18. Nonverbal CodesTactile or HapticsCommunicationTouch can be functional-professional used to perform a job.Touch can be social-polite forinterpersonal.Touch can be %iendship-warmthfor affection.Touch can be love-intimacy usedfor romance.Touch can be sexual-arousal usedin sexual relationships.
  19. 19. Nonverbal CodesChronemics The study of how people perceive the use of time. How people structure time in their relationships. Time orientation is your personal associations with the use of time. Use of time gives clues of how you feel in a certain situation.
  20. 20. Influences on Nonverbal Communication
  21. 21. CultureContact cultures dependon touch as a crucial form of nonverbal communication.
  22. 22. CultureNon-contact cultures are less touch-sensitive oreven tend to avoid touch.
  23. 23. Technology We use capitalization,emoticons and boldfaced terms.
  24. 24. the Situation We judge the appropriateness ofnonverbal communication by public-private dimension or physical space.
  25. 25. the Situation We judge the appropriateness ofnonverbal communication by informal-formal dimension as more psychological.