Dr Amit Purushottam carcs.in

1. Think Achieve Prosper
Do’s of Listening
Dr Amit Purushottam
carcs.in
Show interest: Words and Body Language
Have good eye contact
Be understanding
Express empathy (understanding feelings)

2. Think Achieve Prosper
Do’s of Listening
carcs.in
6204323465
Show you have understood (‘seen’) the
problem
Listen for causes of the problem
Help the speaker associate the problem with
the cause

3. Think Achieve Prosper
Do’s of Listening
Encourage the speaker to develop
competence and motivation to solve his own
problem
Cultivate the ability to be silent when silence is
needed

4. Think Achieve Prosper
Do Not of Listening
Interrupt
Show discouraging body language
Side-track the speaker to another topic
Discourage / exhibit disinterest in the speaker.

5. Think Achieve Prosper
Do Not of Listening
Take the other person’s situation,
problem or stand lightly or express
triviality.

6. Think Achieve Prosper