Course programa HK Dept

1. Course Program
Administración del Departamento
de Ama de Llaves
“Housekeeping Department
Administration”

3. The housekeeping department, in
any hotel business, contributes to
major amount of profit though it is
considered as an ancillary service.
The simple reason being, a
customer demands a clean, tidy,
and pleasing ambience.

4. We assume the reader has basic knowledge
of hotel and tourism businesses. Creativity,
passion for physical work, and
communication skill are a plus.

5. The main objectives of the course are to:
• Help to prepare students to meet the challenges associated
with the housekeeping department
• Provide an overview of the key issues of housekeeping and
maintenance management.
• To understand the theoretical and practical knowledge that
constitutes the work of housekeeping
• To illustrate the complexities and demands of working in the
industry through the scope of housekeeping

6. The modules will be evaluated according to the
activities and strategies that adjust to the
achievement of the objectives and expected
competencies. Participatory techniques that
promote meaningful, critical, creative and reflective
learning are used such as: questions, concept
maps, synoptic tables, analysis and interpretation of
cases through collaborative learning, which will be
evaluated through a numerical evaluation scale.

7. • Due Dates and Late Penalties
• The grace period for late assignments is as follows:
– 1 day late-10% deduction off of the assignment grade
– 2 days late-20% off of the assignment grade
– 3 days late-the assignment will receive a grade of 0%
• There will be no “extra credit.”

8. Attendance Policy
• Students enrolled in credit-bearing courses at
will fail any course(s) in which they accumulate
absences beyond the maximum number
allowed.This pertains to online classes as well.
Attendance is tracked by instructors, so be
sure to log on and adhere to the following
scale:
# ofTimes Class
Meets
Maximum # of
Absences Allowed
Developmental
Classes (2 or 3
meeting class for
months online by
Google Meet)
1

9. ACADEMIC INTEGRITY
• Academic dishonesty in any form, such as plagiarism
and cheating, will not be tolerated either in the online
or traditional classrooms. Sanctions will include an
automatic F for plagiarism, but the severity or
frequency of the violation may result in dismissal from
the College as well.
• The following are among the forms of dishonesty, in a
classroom of any type, for which sanctions may be
applied:
• Using books, notes or other materials during an
examination, unless expressly permitted;
• Using purchased essays, term papers or preparatory
research for such papers;
• Copying others' work or engaging in unauthorized
cooperation during an assignment or examination;
• Allowing another student to copy from an examination
or other assignment intended to be performed
independently;
• Borrowing from published works, whether material is
taken verbatim or with minor alterations, without
proper and/or sufficient acknowledgment;
• Submitting as one’s own work originally done by
someone else;
• Submitting the same written report in more than one
course without prior approval from the instructor(s)
involved;
• Stealing examinations or assignments;
• Supplying or selling examinations or assignments;
• Misrepresenting statements concerning work
submitted;
• Falsifying or fabricating experimental data or results;
• Falsifying or fabricating the need for extensions on
papers or make-up examinations.
• Misrepresenting identity in an online course