The document discusses housekeeping in the hotel industry. It acknowledges Frankfinn Institute for providing training opportunities. It discusses the importance of housekeeping as the backbone of the hotel. It outlines the various areas and sections of housekeeping including rooms, public areas, uniforms, laundry, horticulture, and more. It notes that housekeeping is responsible for cleanliness, maintenance, and guest satisfaction.

1. ACKNOWLEDGEMENT
We sincerely thanks to Frankfinn institute of air
hostess training for giving us a such great
opportunity.
We also extend hearty thanks to Mr. Umesh
Vats sir for her constant support & guidance that
has encouraged us to complete this project.

3. ABOUT HOUSE KEEPING
This department of responsible for Cleaning
and maintaining of hotel, generality this
department is not visible to guest.
It works for guest satisfaction through
keeping the environment clean and
hygienic.
Horticulture is most important department
which deals with different type of flower
arrangement and maintaining the garden.
This department works to give pleasant
look of the hotel to the guest.

4. Areas and Sections of work
Rooms (#)
Public Area
Rest room
Linen
Uniform
Laundry
Horticulture
Valet service
Housekeeping desk area

5. IMPORTANCE OF HOUSEKEEPING IN HOTEL INDUSTRY
As far as house keeping is concerned that it is the back born of
the hotel.
The housekeeping department is responsible for the upkeep
and maintenance of the entire hotel.
One of the first reflection on the housekeeping department.
Not hotel can function without his department because it
oversees everything from guest room, public area, laundry,
linen, horticulture and flowers as well as house keeping
machinery which is now becoming increasing high-tech.

6. housekeeping department which contributes towards
earning hotel Revenue

7. ROOMS
 A hotel room means comfort,
privacy, security and
convenience to its occupants.
 Hotel offers different type of
room that rang in size, luxury
and amenities.
 The look of the hotel room is
affected by location by the
hotel its self.

8. PUBLIC AREA
The section of housekeeping
maintained clean public areas like
lobbies, swimming pool etc.
The fist impression must always
be best.
This section ensure that the lobby
is always thoroughly clean and
well presented.
It also makes sure that all the
food and beverage outlets are
hygienically maintained.

9. UNIFORM AREA
Hotel staff must always be well
groomed and smartly dressed as
they are the ambassadors of the
hotel and must be at their best all
times.
This makes the guest fell reassured
that the hotel will take care of all
his needs.
The uniform room also provides
the staff daily with well laundered
uniform and it co- ordinates with
laundry for this purpose.

10. LAUNDRY
 The laundry ensure that staff uniform are laundered and sent to uniform room on
daily base.
 The section also does guest laundry and charge for it, thereby earning revenue for
hotel.

11. LINEN ROOM
• Hotel linen in house keeping department is the second large expense.
• Laundry clothes and all the linen like table cloths all types of cloths kept in this
room.
• Also the staff clothes keep in this room.
• This room is very important in good five star hotel.

12. HORTICULTUR
Horticulture means in front of the hotel the horticulture makes the flowers
designing.
This is most attractive by the guest.
The guest can buy the flowers from gardeners.
This is also the main source of revenue for good five star hotel.

13. VALET SERVICE
►Valet service means the parking of all guest vehicles.
►Valet parking is parking service offered by some restaurants, stores and
other business. In contrast to self parking where customers’ vehicles are
parked for them by person called a valet. This service either requires a fee to
be paid by the customer or is offered free of charge by the establishment.

14. LIST OF AMENITIES PROVIDED IN GUEST ROOM
AND WASH ROOM

15. GUEST ROOM
A. Mini fridge
B. Shelf and hanging rail
C. Furniture
D. Packets of coffee or tea
powder creamer

16. WASH ROOM AMENITIES
i. Facial soap
ii. Bath soap
iii.Moisturizer
iv.Shampoo
v. Hair conditioner
vi.Shave
vii.Cologne or after shave
viii.Razor
ix.Shoe mitt
x. Shoe horn
xi.Sewing kit
xii.Bubble bath

17. FUNITURE AND FIXTURES IN THE ROOM
I. Bed with bedside
tables
II. Sofa chairs and coffee
table
III.Writing table and chair
IV.Luggage rack
V. Wardrobe/cupboard
VI.dresser

19. REVENUE
• Accommodation in hotel tend to be the largest part of the
hotel it is the most revenue generation department the
housekeeping department taken can of all room is often
largest department in hotel.
• Hotel offer laundry, dry cleaning, many facilities in hotel
offer suits to the guest.
• Revenue can be generated from conference meeting,
seminar etc.
• End of the day revenue is main part of the hotel.

21. Telephone Etiquettes
i. Answer the call within three
rings.
ii. Immediately introduce yourself.
iii. Speak clearly.
iv. Only use speakerphone when
necessary.
v. Actively listen and take notes.
vi. Use proper language.
vii.Remain cheerful.
viii.Ask before putting someone on
hold or transferring a call.
ix. Be mindful of your volume.
x. Check for and respond to
voicemails.

22. Best Western International, Inc. owns the Best Western Hotels & Resorts
brand, which it licenses to over 4,500 hotels worldwide. The franchise,
with its corporate headquarters in Phoenix, Arizona, includes more than
2,000 hotels in North America.

23. Best Western Hotel Amenities
Restaurant on-site Printer available Fitness center
 Fax services Spa
 Fax machine Massage services
 Computer available 24-hour front desk
 Photocopy services Porterage/bell services
 Photocopy machine Guest laundry
 Conference services Express check in
 Air-conditioning Express check out
 Physically challenged services Safe deposit box
 Physically challenged facilities Doctor on call
 Elevator, wheelchair accessible Shoe shine
 Free parking Cable or satellite television
 High speed Internet access Business center, complimentary, open
24-hours

24. PHYSICALLY CHALLENGED
Rails in bathroom available
Wheelchair accessible available
Raised toilet with grab bars available
Visual alarm available
Knock lights available
Safety bar in shower available
Walk-in shower available
Emergency alerting lighting
Extra wide doors in bathrooms
Lowered vanity areas
Access ramps

25. CHIEF EXECUTIVE OFFICER
David Kong is the CEO of Best
Western International. He was
born and raised in Hong Kong.
He has a bachelor's degree in
Business Administration from the
University of Hawaii, and he also
completed the Executive
Development program at the
Kellogg Graduate School of
Management at Northwestern
University.

26. Royal Orchid Hotels hotel chain operating hotels in India and Kenya
The flagship hotel was established in Bangalore in 1973 by Chender K. Baljee.
In 2008, Royal Orchid Hotels operated 15 hotels. By May 2015, the count of hotels
rose to 28, including 10 owned by the company, and 18 managed through joint
ventures or contracts. Royal Orchid Hotels has 58 hotels under its fold with 3948
keys – just short of 4000 – out of which 47 are under management contract.

27. Managing Director of Royal Orchid Hotels
Chander Kamal Baljee founded
Royal Orchid Hotels Ltd. Presently,
Mr. Baljee is Chairman, Managing
Director & Executive Director at
this company. Mr. Baljee is also
Member of All India Management
Association, Member of The
Greater Mysore Chamber Of
Commerce & Industry and Member
of Confederation of Indian Industry
and on the board of 15 other
companies.

28. INTRODUCTION TO FIDELIO
Fidelio is a complete integrated system package designed to achieve maximum
efficiency of the hotel. It can protect its software from all sorts of virus. If a virus
enters the system, it is transferred to a non- usable file from a database file in
order to save the other files.
• Table of Contents
 Reservations Rate Management
 Front Desk Rooms Management
 Global Perspective Cashiering
 Reporting Accounts Receivable
 FRONT OFFICE MODULE RESERVATIONS MODULE
 FRONT DESK CASHIERING
 ROOMS MANAGEMENT OPTIONS
 MENU

29. GUEST CYCLE STAGE
• PRE-ARRIVAL
• ARRIVAL
• IN- HOUSE
• DEPARTURE

32. Thanks a bunch to Frankfinn
Created by Sumit kumar gautam