1. DONNA NORTHRUP
335 Biddle Street,
Chesapeake City, MD 21915
443.553.5546 cell
drnorthrup27@gmail.com
_____________________________________________________________________
SUMMARY
Professional Customer Service Specialist / Inside Sales-Sales Support. Areas of expertise include Supply Chain,
Logistics, Planning and Forecasting. Data based decision making, communication skills both written and verbal, a
multitasker with a self-motivated attitude. Results driven with outstanding customer relations skills. Strengths include
accountability for commitments, flexibility, and problem solving. Developed leadership, team work, and listening
skills. Excellent Microsoft Word, Excel, Power Point, SAP R3, Lotus Notes and Outlook skills.
CAREER HISTORY
Siemens Healthcare Diagnostics – Financial Analyst
February 2015 – Present
CPR Administration Specialist set up and management duties related to Cost per Result sales for South East
US customers.
Manage CPR data submission and billing accuracy for customers and Field Sales per region.
Monitor customers on a monthly basis to verify successful data submission and facilitate the billing and
invoice process in SAP, making corrections as needed for accurate billing.
Provide daily customer support for mapping activities, data upload, master data management, trouble
shooting, reporting, and new customer on-boarding.
Analyze customer usage to ensure correct materials are invoiced verses what reagent products are being
purchased.
Siemens Healthcare Diagnostics - Contract through Nesco / Newark, DE
Material Logistics Specialist: June 2014 - Present
* Assists in monitoring the movement of Customer orders through the business operations.
* Work closely with Contract Administrators to insure Customer order accuracy.
* Coordinate with Planning and Warehouse Managers to insure on time delivery
* Enter return orders, seek appropriate approvals and coordinate instrument pick up.
* Work closely with Territory Account Managers to coordinate the instruments delivery date, and accessories
required for the installation.
* Place no charge Sales Rep sample orders.
* Assisted Business Manager and Logistics Supervisor with RTS to Syngo LCM Retrofit Project
DuPont - Contract through The Franklin Company / Wilmington, DE
Customer Service Representative: December 2013 – June 2014
Chemical Solutions
Receive orders verbally and electronically, verify price, verify stock and or negotiated ship dates with
Scheduling based on customer’s needs and product lead time to ensure on time delivery.
Orders entered in a timely manner within 24 hours; if stock is available they needed to be in before 3 o’clock
pm cut off time.
Carefully monitored customers order from order entry, through order invoicing
Worked closely with Sales Managers on all aspects of customer’s needs, price quotes, initiated returns of
defective material.
Work closely with many other departments to effectively meet customer needs and expectations.
Participate in, and conducted monthly Safety Meetings.
2. Siemens Healthcare Diagnostics - Contract through Nesco / Newark, DE
Material Logistics Specialist: April 2013 – December 2013
* Assists in monitoring the movement of Customer orders through the business operations.
* Work closely with Contract Administrators to insure Customer order accuracy.
* Coordinate with Planning and Warehouse Managers to insure on time delivery
* Enter return orders, seek appropriate approvals and coordinate instrument pick up.
* Work closely with Territory Account Managers to coordinate the instruments delivery date, and accessories
required for the installation.
* Place no charge Sales Rep sample orders.
INEOS Barex / Newark, DE
Inside Sales / Customer Service: December 2010 – December 2012
The INEOS Barex business is a division of INEOS USA LLC. Producers of high barrier plastic resins used in
packaging applications such as medical and pharmaceutical products, personal care products, cosmetics and beverages
packaging.
* Direct contact with INEOS Barex customers, with responsibility for order intake, forecasting and price
quotes, relationship building, problem solving.
* Process customer orders, and negotiated ship dates based on customer’s needs and product lead time to
ensure on time delivery
* Worked closely with customers on forecasting to help plan production requirements
* Production liaison for sales forecasting and hard order planning to Manufacturing Manager at plant in Lima
OH
* Responsible for providing hard order sales and forecasting information for weekly Sales and Operations
meetings
* Respond to customer’s needs, inquiries, and complaints
* Monitor customer credit prior to order entry
* Invoicing and Accounts receivable posting of incoming payments to customer account
* Investigating and working closely with customers to resolve and collect payment on past due invoices
* Shared any interaction and involvement with customers that might require the outside salesperson’s attention,
or may result in additional sales
* Utilize the SAP system to aid in efficiently communicate to the production plant and shipping warehouse
* Worked closely with territory managers, credit, inventory warehouse, systems, and other departments in the
company
* Responsibility for customer complaints and involve appropriate personnel
* Coordinated export container shipments, requested bookings and prepared documents for freight forwarder
* Responsible for coordinating weekly shipments with Shipping warehouse to ensure on time delivery
Cosmo Films, Inc. / New Castle, DE
Customer Service – Order Fulfillment: July 2009 – November 2010
Large manufactures of thermal lamination films
Order Entry
* Receive orders verbally and electronically, verify price, verify stock and or negotiated ship dates with
Scheduling based on customer’s needs and product lead time to ensure on time delivery.
* Orders entered in a timely manner; if stock is available they needed to be in before 3 o’clock pm cut off time.
* Carefully monitored customers order from order entry, through order invoicing
* Worked closely with Sales Managers on all aspects of customer’s needs, price quotes, initiated returns of
defective material.
3. * Assisted Accounts Receivable by working closely with the customer to resolve and collect payment on past
due invoices.
* Accounts Receivable - posted payments electronically, created daily invoices of completed orders.
* Mail and e-mail daily customer invoices.
ROHM AND HAAS ELECTRONIC MATERIALS CMP (formally Rodel, Inc.), Newark, DE
Lead Customer Service - Order Fulfillment: May 1999- March 2009
World leader in manufacturing of enabling products for the microelectronics industry. Lead Customer Service rep in the North
America office.
* Developed excellent working relationships with 50+ customers and Account Managers.
* Worked closely with Account Managers on all aspects of customer’s needs, price quotes, initiated corrective
actions and issued return of material authorizations.
* Achieved an outstanding customer satisfaction rating of 98% by maintaining on time deliveries, and order
accuracy. Received customer service award.
* Participated and successfully implemented the startup of three key account customers in the consignment
process.
* Prepared weekly billing reports and monitored customer inventory levels for these consignment customers.
* Processed and implemented monthly billing on customer’s website.
* Took on additional responsibilities while maintaining current work load.
* Created customer orders, and negotiated ship dates with Scheduling based on customer’s needs and product
lead time to ensure on time delivery.
* Carefully monitored customers order from order entry, through order invoicing
* Assisted Accounts Receivable by investigating and working closely with the customer to resolve and collect
payment on past due invoices.
* Initiated and set up cross training for all Customer Service reps on individual accounts.
* Worked closely with many other departments to effectively meet customer needs and expectations.
* Participated in, and conducted monthly Safety Meetings
RODEL, INC., Newark, DE
Administrative Assistant / Inventory Control: 1998 - 1999
Assisted Manufacturing Manager, purchased and maintained inventory levels of manufacturing supplies.
* Organized and scheduled weekly product review meetings.
* Maintained and monitored inventory levels of manufacturing supplies.
* Developed and implemented inventory storage location and labeling system to effectively cut down on
inventory expenses due to inventory accuracy.
* Worked closely with Procurement in the ordering of inventory products from contracted vendors.
* Assisted Engineers in the purchasing of tools and supplies.
* Organized and participated in monthly safety meetings.
* Conducted weekly Safety Inspections, and was responsible for the ordering of all personal safety equipment.
RODEL, INC., Newark, DE
Scheduler / Quality Inspection 1997 - 1998
Manufacturing product scheduling and Quality specification
test
RODEL, INC., Newark, DE
Machine Operator / Pad Technician 1996 - 1997
Operated Hydraulic Machine and preformed product
inspections
Education
Graduate, Bohemia Manor High School, Chesapeake City, MD
