1. Giovanni Cresta
3754 Benton Drive 603-944-0001 (C)
Aynor, SC 29511 gcresta1973@yahoo.com
Experience
Surfside Equipment Rental & Sales- Surfside Beach, South Carolina
Driver/Technician/CSR 2007-Present
Customer Service skills to effectively communicate equipment issues with customers and manager to
ensure customer’s satisfaction on the Front Counter Sales, Service, and Rental as needed.
• Deliver equipment safely and with customer satisfaction.
• Conduct preventative maintenance and repairs of Rental Equipment.
• Perform safety inspections and preventative maintenance and repairs of equipment
• Maintain service records for all equipment being repaired as needed.
Midway Fire Rescue – Pawley’s Island, South Carolina
Firefighter/EMT-B 2006 - 2014
Responsible for response and performance of skilled tasks at the scene of emergency calls for assistance
to include fire, medical assistance, rescues, extrications, hazardous materials incidents, public
assistance, and service.
• Maintain records and documentation of activities and prepare reports; enter requested information
into computerized database as assigned.
Alfa Aesar/A Johnson Matthey Company – Wardhill, Massachusetts
Specialty Products CSR/Expeditor 1999-2006
Responsible for quality control and maintaining vendor relationships insuring each order is expedited to
the end clients.
• Manage incoming customer inquiries concerning order status, tracking, and billing-related matters.
• Work closely with manager on assigned projects, quality control responsibilities; call monitoring,
and client contract approval. AS400 computer skilled and working knowledge of MS Products
• Arranged and managed all incoming and outgoing freight.
Page Net- Burlington, Massachusetts
Lead Customer Service Rep. 1996-1999
Responsible for training new customer service reps on product line, policies, procedures, systems.
• Managed incoming customer inquiries in a fast paced call center environment
• Enhanced front counter customer service, sales. Assist the technical groups by completing basic
troubleshooting before escalation to the technical groups. Collected customer information and
analyzed customer needs for repair, service orders and up-sell opportunities.
• Assigned escalated cases to appropriate groups.
Education
Franklin Pierce College – Rindge, New Hampshire September 2001
Bachelor of Arts – American History