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Jonathan T. Franklin Resume 2016
- 1. Jonathan T. Franklin Ojai,CA Cell 828-699-9279 E-mail: mrjtrfrankly@gmail.com SUMMARY: Highly dependable, dedicated team player with the ability to prioritize workload and meet deadlines. Thrives in a high-energy environment and understands the importance of maintaining confidentiality and providing superior customer service. 08/25 - Present Volt/Taylor Corp Oxnard California • Efile data files • Maintane data records through Excel spreadsheet daily. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone • Contact clients about their data if necessary, help them if problem arises. 1/2016 - Present SAS Retail Ventura County and Santa Barbara Retail Merchandiser • Changed shelf channels • Changed out and added shelves/raised and lowered shelves • Set product to planogram • Audited planograms • Kept the product area clean and organized • Pulled damaged and out of date products off the sales floor • Kept records of out of stock and missing products • Put stickers on products 12/2015 - 08/2016 Volt Oxnard, California Help Desk Tech • Efile data files • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Write training manuals. • Train computer users. • Maintain daily performance of computer systems. • Respond to email messages for customers seeking help. • Ask questions to determine nature of problem. • Walk customer through problem-solving process. • Install, modify, and repair computer hardware and software. • Clean up computers.
- 2. • Resolve technicalproblems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Install computer peripherals for users. • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about computer usage. • Run reports to determine malfunctions that continue to occur. 08/2015 - 11/2015 C.I. Partners Direct Ventura, California Variable Data Processor • Maintained the data integrity during extraction, manipulation, processing, analysis and storage. • Data output – Made data chart presentations and coded variables from original data, conducted statistical analysis as and when required and provided summaries of analysis. • Discussed intelligence and information requirements with internal and external personnel. cooperated with external outsourcing for the design and development of analysis. • Adhered to confidentiality principles. 10/2014 – 08/2015 SAS Retail Merchandising Ventura County areas Retail Merchandiser • Changed shelf channels • Changed out and added shelves/raised and lowered shelves • Set product to planogram • Audited planograms • Kept the product area clean and organized • Pulled damaged and out of date products off the sales floor • Kept records of out of stock and missing products • Put stickers on products 2/2014 – 8/2014 Macys Logistics City of Industry, CA Transfer Doc Associate • Unloaded furniture off train carts to load onto trailers • Loaded trucks • Unloaded trucks • Ran the electric palate jacks, cart puller, and other power equipment 2010 - 2011 White Oak Manor Tryon, NC Dietary Aid and cook for an assisted living facility • Created daily meals for the patients • Interaction with patients on a daily basis • Maintained, ordered, organized, and restocked kitchen with supplies • Managed kitchen employees 2007- 2009 Mediacom Cable Hendersonville, NC
- 3. Cable Installer fora Cable Company • Installed and repaired telecommunications cables • Tested lines and trouble shooting • Replaced and adjusted equipment, field driver and customer service support Page 2 Jonathan T. Franklin 2002 - 2007 Walmart Stores Hendersonville, NC Customer Service Representative/Forklift Operator for a retail store • Provided Superior customer service • Unloaded merchandise and restocked store warehouse • Maintained clean and orderly checkout areas • Resolved customer complaints, provided information on procedures and Policies • Cashed checks for customers • Received payment by cash, check, credit cards, vouchers, or automatic debits. • Issued receipts, refunds, credits and change due to customers EDUCATION: Charter College of Oxnard 3/21/2015 - 06/24/2016 Network Security Administration Polk County High School 1990-1994 General Education ADDITIONAL SKILLS: Microsoft office, internet, Cable installation, Certified to run various power equipment, Office equipment, work well with Microsoft Word, Excell, and Power Point, have experience with Databases, Data processing , computer programming language, publishing software, photo graphics, Script, Ywriter 5, Wordpress, Various Social media sites, Guest writer for Monkey Pickles humor blogging website