1. DONALD EKEKE
ALNUAIMEYA –AJMAN.U.A.E Mob - : +971-558075846
MBA in Marketing with 4 years experiencein UAE
Objective:
 Throughoutmyyear as a marketingandsalesexecutive,Ihave gainedgoodmeasuresof
experience.Thishasbeendue tomyencounterwithdifferentprofessionals,information
technologiesandworkingenvironments.
 The focal pointof my professionistocome outwithgoodmeasuresandproceduresthatwill
buildanoutstandingrelationshipwithourcustomersandclients
 To generate revenueinall market conditions
 To demonstrate the abilitytobuildnew territoriesandexpandopportunitieswithinexisting
clientbase
 Veryskillful intrainingandpresentation.Ihave workedwithpersonsfrommostnationalities
and willingtotravel.
Key Skills:
 Abilitytoachieve andexceedtargets
 Able toworkas part of a busysalesteam.
 Able tobuilda rapportwitha wide range of people.
 Empathywithclientsismyhallmark
 Abilitytoprioritizeandmeetdeadlinesonmultiple assignments
 Previousrelatedretail experience
 Interpersonal andcommunicationskills
PROFESSIONAL EXPERIENCE
Professional Sec. Systems October2012-Present
CustomerService Executive
Responsible forprovidingafriendlywelcome andhighqualityservice overthe phase toguestarrivingat
the company. Constantlyportrayingahighlyprofessional image of the companyandpayingattentionto
guestsatisfactionandefficiency.
Duties:
Monitorscustomersatisfaction andtake actionto addresssatisfactionissues.
Answeringtelephone callspromptlyandprofessionallyandtransferringcallson

2.  Beinga pointof contact for guestshouldtheyhave anyquarries
 Keepingupdatesonall the Companyproductsand services, pricingandpromotional offers
 Builda branch climate thatorganizesteammemberstoprovide highqualityandcostefficient
customer.
Ghana Airways, Accra June2007-September2012
Airportcustomerservice representative
DutiesandResponsibilities:
 Welcome passengersto service counterandinquire of theirpurpose of visit
 Provide passengerswithinformationregardingticketingreservationsandseatavailability
 Informpassengersof flightschedulesandbaggage bookingprocedures
 Operate machinerysuchastags ,pushback equipmentsandcommissarytruckstohandle book
baggage
 Provide passengerswithinformationregardingticketpricesandoverweightluggagecharges
 Screenpassengersluggagesbyoperatingspecializedscreeningequipment.
 Resolvingpassengersissuesregardingflightchanges andseatingarrangements
 Provide customerswithupgradesfromeconomyclasstobusinessclassfollowingadditional
paymentor differentflyerpoints
Kotoka International Airport, Accra –Ghana January2007-June2010
Grand Steward
DutiesandResponsibilities:
 Assistedpassengersin locatingconveyorbeltsassociatedwiththeirflights
 Provide assistance inlookingforluggage andpullingbagsfromconveyorbelts
 Assistedinissuingticketsandprintingboardingpasses
 Conductedsecurityscreeningsof passengersandtheirluggages
 Checkedticketsforaccuracy priorto allowingpassengers toboardflights
 Assistthe elderlyandunaccompaniedminorsthroughoutthe ticketandboardingprocedure
Tulip Hotel , Accra –Ghana GoldenJuly2004–April 2007
CustomerService Representative
Dutiesand Responsibilities:
 Monitorscustomersatisfactionandtakesactiontoaddresssatisfactionissuesina promptand
nondefensivemanner

3.  Welcomingguesttothe hotel ina polite andfriendlymanner
Checkout departingguestusingthe hotel accountingsystems
 Takenpaymentfromthe guestinthe formof cash or creditcards
 Dealingwithand resolvingcustomercomplaints
 Completingthe nightauditingprocedureswithsecretarytodetail
 Provide informationandliterature aboutthe hotel inpersonandviatelephone
Japan Mottors Gh.Ltd -Accra ,Ghana. 19thJanuary1999 - 6thJuly2000
Car SalesExecutive.
DutiesandResponsibilities:
Responsible forsellingthe maximumnumberof vehiclespossible atoptimumprofit.Alsoincharge of
buildingrelationshipwithcustomersandgeneratingnew businessthroughmarketingextras,accessories
and value addproducts.
Duteis:
 Sellingbothnewandusedcarsas well asfinancingrelatedproducts.
 Sellingandpromotingfinance ,insurance productsandpaintsprotection
 Demonstatingvehiclestocustomersandtakenthemfordrives.
Reportingtothe vehicle salesmanageronactivitiesreviewsandanalysis
 Meetingcustomersface toface and holdingsalesdiscussionswiththem
 Representingthe companyatthe trade exhibition,eventsanddemonstration
 Negotiatingthe termsof atrade agreementandclosingsales
 Followupinboundtelephone inquiries,walkinprospectsandemail enquiries
 Arrangingappointmentsviainternetleads
 Preparingcar purchase packages
 Deliveringvehiclestocustomers
 Laisingwiththe showroombodyshoptoensure thatvehicle repairsare carriedoutquickly
EDUCATIONAL QUALIFICATIONS
UniversityofATLANTA-ATLANTA, USA ( UnitedArab Emirates campus). (Dec.2012 - Oct.2014)
 M.B.A- masterin businessadministration(marketingmanagement)
AreasCovered
Universityof GHANA-ACCRA,GHANA sept2000-march2004
 B.A Hons -Bachelorof arts inmanagement&Sociology

4. Pan AfricanInstituteFor Leadership andGovernanceStudies- ACCRA ,GHANA (April2009-june2009)
 Advance salesandMarketing
3 FoldEducational Institute-Dubai,UAE Sept2015-Nov2015
 AppliedProjectManagementProfessional(PMP)
RegisteredWithProjectManagementInstitude (PMI) -online
CareerCampusEducationCentre-Sharjah,UAE 30July– Oct2015
 Ms-Office Advance
Labone SeniorHighSchool (Sept1992 – Oct1998)
(A level)AdvanceLevelCertificate
CERTIFICATETRAINING
Ghana Commercial BankAccra,Ghana 20th
Feb– 28th
Feb2008
 CreditManagement
Global –Regional Maritime AcademyAccra,Ghana(June2009 – Aug2009)
 Procurement/SupplychainTraining(Petroskill)
Practical Training
 Intensive trainingatGoldenTulipHotel,VictoriaIsland
Achievements:
Acquiredabilitytoplanandexecute workandapplyprofessional knowledge undertargetoriented
and stressconditionasteamleader.Ledsalesteameffortduringthe firstthree yearsof the young
investmentfirm,whichgrewfromGH/750 MilliontoGH/3.3Million.
AdministrativeSkills:

5.  Excellentoffice organizationabilities
 Paysattentiontodetails
 Able toworkunderpressure inbusyenvironment
 Flexible andwillingtobe trainedindifferenttaskandreadyto relocate
 Enjoyproblemsolvingandgiveninformation
PERSONALDETAILS
Nationality: Ghanaian
Sex : Male
Position : SalesExecutive
Email : donaldakporvi2015@gmail.com
VisaStatus: Employment (4yearsin U A E)
References:
 Mr JaisonChunkapura
Marketingmanager
(UAE Campus)
2 Mr Paul Ini workoboogan
Marketingservice Executive
Al FuttaimMotors (Rasal khaimah,UAE)
3 WilliamAsiamahBaidoo
GIBCA Furniture IndustryCo.ltd
Mechanical Engineer
4 Mr ObedDade
MarketingManager
K.Gaysi and SonsBuildingMaterial Co.