1. CURRICULAM VITAE
AJEYA KUMAR
MOBIL: +971-557618763
E-mail: ajjukudla@gmail.com
CAREER OBJECTIVE:
A graduate in Automobile Engineering and comprehensive working experience in
maintenance and repairs of major automobiles to be a part of esteemed Organization
where I can prove my ability, creativity, and customer handling skills to maximum
extent and to keep the expectations of my employer alive through commitment and
hard work.
PERSONAL SUMMARY:
o Extensive knowledge in automobile engineering, repairs and maintenance
techniques
o Expert advisory abilities along with strong communication skills
o Capability of handling responsibilities as individual and as part of team
o Handled customer complaints and ensured high customer satisfaction
standards.
o Maintained Customer Service Index (CSI) rating by resolving customer
complaints as per dealership policy.
SUMMARY OF PROFESSIONAL EXPERIENCE:
Designation: Auto Service Advisor
Organization: Arabian automobiles Co.LLC, Dubai. Authorized dealers
for Nissan, Infiniti and Renault, MG (Morris Garages).
Duration: APRIL 2011 - till date

2. Responsibilities:
o Met and greeted service customers, attended service calls from customers to
schedule appointments.
o Attended the customers in a timely, friendly manner and obtained vehicle
information.
o Prepared documents on customer’s vehicle problems.
o Referred to service history, inspected vehicle and recommended additional
needed service.
o Rendered written cost estimate for manual labor and vehicle parts.
o Checked on progress of repair throughout the day.
o Presented and demonstrated vehicles.
o Increased conversions from leads to shown appointments.
o Upheld customer satisfaction standards.
ACHIEVEMENTS:

o Successfully completed ONE MONTH MG (MORRIS GARAGES) vehicle Engine
management system/advanced diagnosis/MG vehicles training in SHANGHAI,
CHINA.
o Successfully completed NISSAN certified advisor training( N-SAP)
ACADEMICS
o Diploma in mechanical engineering, SLV correspondence college
Bangalore.
o ITI in mechanic motor vehicle, government ITI kadri Mangalore.

3. PERSONAL DETAILS:
 PARMANET ADDERSS : S/O UMESH SHETTY ,CHOWTARA HOUSE,MOODUSHEDDE POST,
MANGALORE-575028 , KARNATAKA.
 DATE OF BIRTH : 11/08/1985
 MARTIAL STATUS : SINGLE
 PROFICIENCY IN LANGUAGE : ENGLISH, HINDI, KANNADA, TULU
 PASPORT NO : G0014566
 UAE LICENCE NO : 3438700
DECLARATION:
All that, I stated above are true statement about me. I bear the responsibility for the
correctness of the above-mentioned particulars.
Place: DUBAI. AJEYA KUMAR
Date: