1. Dennis Martin Page 1 of 2
Dennis P. Martin
1739 Pickwick Place (904) 377-0123
Orange Park, FL 32003 Email: Dmartin32003@aol.com
SUMMARY
High energy financial services professional with extensive experience in Customer Service, Sales and
Marketing and Finance and Operations Management, in high volume retail environments. Organized,
results oriented, and skilled in negotiations. Consistent record of forging and cultivating strong client and
community relationships. Empathetic listener and persuasive speaker who enjoys working within the
synergy of a team environment in addition to working independently.
KEY QUALIFICATIONS
 Communication Skills  Trouble Shooting  Team Building
 Customer Service Focus  Problem Resolution  Dependability
 Operations
Management
 Counseling and
Advising
 Financial Management
 Interpersonal Skills  Relationship Building  Community Awareness
 P & L Management  Business Valuations  Cash flow Management
PROFESSIONAL ACCOMPLISHMENTS
Customer Service
- Cultivated strong relationships with customers in order to provide exceptional customer service,
information, resolve questions and concerns that exceeds expectations.
- Consistently recognized for providing exceptional service, customer support and effectively identifying
and resolving issues efficiently.
- Continuously sought by peers and leadership to expand knowledge of current and new products in
order to provide information and services that best fit the customer.
- Recognized consistently for exceeding expectations in customer focus performance appraisals.
- Created and implemented streamlined customer service opportunities to increase customer
experience and increase sales.
- Effectively Maintained Quality Customer Service during adverse situations by investigating any
discrepancies with their financial institution and unit.
Financial and Operations Management
- Managed and reconciled P&L reports, processed and controlled payroll and inventory which reduced
unnecessary costs.
- Proven experience and accountability in cash handling procedures, cash accountability, cash
reconciliation, calculations, bank deposits and theft protection for multimillion dollar retail and
business environments.
- Performed Collections and debt resolution procedures.

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- Trained staffs to identify customer needs, explore options, recommend and sell products or services
that are beneficial to customer needs.
- Set budgets to manage and reconcile P&L and made action plans according.
- Trained staff on company cash handling procedures, cash accountability and cash reconciliation.
- Provided Financial Reports for all business establishments to district and / or regional managers on a
daily basis.
Sales and Marketing
- Actively planned, marketed product and services outside unit from cold-calling, networking and
creating own leads to increase customer awareness and sales.
- Served as Marketing Manager for area stores and successfully increased sales and customer base.
- Implemented successful Target marketing and advertising strategies that produced new customers
and business to retail sales environments.
- Routinely created and implemented contests and incentives to increase team morale and boost sales.
PROFESSIONAL EXPERIENCE
THE KRYSTAL COMPANY, Orange Park, FL 2011 – Current
Assistant and General Manager
SBARROS’S,LLC Orange Park, FL 2009 – 2011
General Manager
SONNY’S BBQ, Orange Park, FL 2005 – 2009
General Manager
CHILI’S GRILL AND BAR, St. Augustine, FL 1998 – 2005
Service and Kitchen Manager
EDUCATION
Bachelor’s Degree in Communication, West Virginia University, Morgantown, WV
COMMUNITY INVOLVEMENT
Volunteer- St. Martin’s Helping Hands International