1. Denisse Acevedo
19 Egremont Road Apt.1 • Boston, MA 02135
denisseacevedo@aol.com • (857) 212-7115
EDUCATION
Emmanuel College, Boston, MA
Bachelor of Arts in Business Management
Minor in Economics
Expected Graduation Date: May 2016
WORK EXPERIENCE
Keller Williams Realty, Boston, MA, Real Estate Agent Assistant Intern November 2015—present
 Manage and update client database on Excel
 Create email marketing campaigns using Constant Contact, sending out bi-weekly emails
 Manage and update Boston Logic listing website
 Create listing and buyer presentations using PowerPoint
 Using the HomeActions platform, develop real estate market update information newsletters for
different neighborhoods in Boston and suburbs
 Create marketing material for social media such as Twitter, Facebook and Instagram
 Improve customer relationship management (CRM) through eEdge program
TGI Fridays, Boston, MA, Server/Trainer October 2013—present
 Engage with guests, build rapport, and ensure an enjoyable, quality dining experience
 Accurately ring all orders into the MICROS POS system
 Complete side-work throughout each shift, including rolling silverware and stacking clean
glassware
 Ensure expedient service of food and beverages to the guest while delivering quintessential
customer service
 Train new servers through demonstrations of Fridays’ Service Style customer service, while
providing guidance in using the MICROS POS system and efficiently executing side-work duties
Claire’s Accessories, Watertown, MA, Third Key November 2012—May 2013
 Serve as the manager-on-duty on a regular basis
 Manage open and closing of store
 Complete required paperwork and banking ($500-$800 average) at the beginning and/or end of
the day
 Utilize solid product knowledge and sales ability to ensure daily and weekly goals are met or
exceeded
 Train new Claire’s associates, including training on excellent customer service practices
 Receive and arrange daily shipment and stock according to planograms
Sales Associate at New York location February 2012—August 2012
 Maintain sales floor presentation including restocking and organizing display of merchandise
 Operate the cash register while delivering excellent customer service
VOLUNTEER EXPERIENCE
New York-Presbyterian Hospital, New York, NY, Office Assistant June 2010—August 2010
 Offer administrative support for various departments within the medical center and offer general
office assistance at the direction of departmental staff
 Provide general clerical duties and hospital errands
SKILLS
 Proficient in Spanish
 Computer experience: Microsoft Office (Excel, PowerPoint, Word, MS Project), WordPress, MICROS
POS system, Constant Contact, HomeActions, Boston Logic, eEdge system (real estate), Social Media
(Twitter, Instagram, Facebook)
 Excellent interpersonal skills