1. Deborah A. Frank
New Milford, NJ 07646
Home Phone No.: 201 599-0381 / E-mail address: df919@aol.com
IT professional with a Bachelor’s Degree in Business Administration and 25+ years’ combined public and
private sector IT experience. Provided leadership for developing, planning and implementing enterprise
wide technology initiatives to align with the overall business model, cost effectiveness, and quality of
services. Procurement, vendor and project management for multiple, small and large scale projects.
Managed day-to-day operations of mission critical applications and systems and 20 or more PC Support/LAN
Administration staff. Excellent budgetary, planning, organizational, problem-solving, supervisory and
interpersonal skills. Strong effective communication skills – verbal and written. Extensive knowledge of
Microsoft-Office 2010/2003 and Microsoft-Outlook. Ability to multi-task, serve as a team leader or individual
contributor in a dynamic and fast paced environment.
EXPERIENCE
March 2011 – November 2014 Valley National Bank Wayne, NJ
Manager of PC Support and LAN Administration, Vice President
 Planned, implemented and managed the bank wide desktop refresh and upgrade form MS Windows XP to MS
Windows 7 and MS Office 2010 for 4,000+ desktops and 110 laptops throughout the Bank. Also, achieved an overall
cost savings for the project of $175,000 through aggressive price negotiations with the vendors as well as $30,000
towards the professional services for the upgrade to MS Exchange 2010. Performed project prioritization
planning/reporting to effectively utilize resources.
 Managed day-to-day PC Support/LAN administration processes that support core systems including desktops,
servers, network, and storage infrastructure including redundancy of mission critical applications and systems.
 Established new vendor relationships and effectively managed existing third party vendors. Evaluated existing
contracts and agreements to achieve significant cost savings in light of future projects and extensive licensing costs.
 Implemented new technologies to achieve operational cost savings in the PC Support call center and overall banking
operations, through the implementation of the Symantec Management Suite.
 Provided technical leadership and direction for the development of cost effective options for IT training for the
25 member staff, optimized resource utilization and ensured that security controls were robust and adhered to.
 Applied project management techniques and set task priorities for multiple IT projects. Resulting in overall
stakeholder satisfaction and profitable bottom-line results for the PC Support/LAN master project schedule.
Requiring excellent planning, organization and communication skills.
 Organized strategic disaster recovery and business continuity planning, testing efforts and resources with the
business units as required by the master plan.
 Planned and managed the PC Support/LAN Administration annual operating and capital budgetary process.
Consolidated date fragmented software maintenance agreements to one agreement to improve and streamline
the annual budget process, provided an overall cost savings.
 Proficient in understanding technologies, information systems and supporting technologies.
 Managed the PC Support/LAN Administration staff selection, evaluation, annual reviews and terminations.
September 1999 to March 2011 County of Bergen Hackensack, NJ
Director, Data Processing Division within the Administration and Finance Department
 Analyzed and prepared annual Division of Data Processing Operating and Capital Budgets for the County
Administrator. Included in the $1.9 million budget are the current and projected maintenance contracts for
voice and data communication systems, salaries, training requirements, as well as future hardware, software
and peripheral upgrades.
 Appointed Project Manager by the County Administrator for the EDMS project, grant funded by the New Jersey
State Department of Archives and Records Management. Successfully completed the projects on time and
under budget for each of the three years of the grant.
 Assessed and restructured the Division staffing needs in order to support the new Cisco Catalyst 6000 and
4000 Series Layer3 switches, Definity ECS G3 voice communication system and Intuity AUDIX Multimedia
Messaging system.
 Developed and implemented the County E-Mail, Internet Use, Internet Firewall, and Internet Security Policies;
E-Mail and Internet Use Agreement; Virus Protection Policy and Incident Report Procedures, and Standard
Backup Procedures.

2. Deborah A. Frank Home Phone: 201-599-0381 / df919@aol.com Page 2 of 2
 Established standards for the County in relation to the voice and data infrastructure, desktop hardware,
software and peripherals. Supervised the planning, implementation and on-going support of a new Avaya
Voice over IP solution in multiple locations.
 Evaluated and monitored the contractual agreements for the voice and data systems resulting in continued
cost savings. Assessed voice and data requests, applications and projects and provide technical feasibility
studies to various Departments and Divisions.
 Supervised the administration of the County Payroll, Taxation and Financial systems. Established necessary
controls to ensure an error free data processing operation.
 Managed the design, implementation and on-going support of the internal MS-Exchange E-mail system and
County of Bergen web site www.co.bergen.nj.us.
 Directed the interaction between the Data Processing and Purchasing Divisions in relation to the development
and implementation of an On-line Procurement System.
 Prepared Request for Bid document for an Internet Service Provider (ISP) for the County. Evaluated vendor
responses and submitted proposal to the County Administrator and Board of Chosen Freeholders.
October 1991 – September 1999 Valley National Bank Wayne, NJ
Manager of PC Support and LAN Administration, Assistant Cashier
 Implemented and managed multiple projects for three back offices and 100+ branches. Including the
installation of a new Cisco Systems infrastructure and the conversion from a standalone PC environment to a
Local Area and Wide Area Network.
 Accountable for the procurement of all ISD related hardware, software and professional services Bank wide,
through a network of vendors. Enforced Bank policy by ensuring that requests for new hardware and software
were within the budget of the requesting departments.
 Analyzed and prepared detailed, monthly budget and status report for senior management to assess the
overall Data Processing related expenditures of the Bank.
 Provided technical assistance to various Departments and 100+ branches as related to new and on-going ISD
projects. Designed and implemented new forms and documentation for consistent PC Support/LAN
Administration.
June 1989 – October 1991 MetroBank for Savings Palisades Park, NJ
Supervisor of PC Support and Network Administration
 Primary contact for all vendors providing PC hardware, software and peripherals.
 Provided in-house training classes for DOS, WordPerfect and Lotus 123.
 Responsible for the Novell network in the back office and eight (8) branches.
May 1984 – June 1989 Ultramar Petroleum/Atlantic Fuels, Inc. Montvale, NJ
PC Support / Training Coordinator
 Selected by Senior Management to be a member of the I.B.S. (Integrated Business Systems) project team,
responsible for the conversion from a punch card system to an on-line system. Conducted in house/remote
training classes for WordPerfect and Lotus 123.
June 1983 – May 1984 CBS, Toys Secaucus, NJ
PC Support
 Provided users with continued support for hardware and software issues. Trained user in word processing
and spreadsheet applications.
EDUCATION
1979 - 1983 Montclair State University Montclair, NJ
B.A., Business Administration / Minor: Office Systems Administration.