1. Scott L. Curran
4508 Marchmont Blvd., Land O’ Lakes, FL 34638
P: (813) 909-4674 Email: slc12174@gmail.com
Motivated knowledge and technology management professional with more than 20 years of
experience in a broad spectrum of technical, consultative and project management services.
Professional Summary:
Recognition: 2009 Help Desk Institute of Tampa Bay Analyst of the Year Nominee
PricewaterhouseCoopers LLP, Tampa, FL June 2007 – Present
Business Change Organization – Project Manager/Business Consultant (2014-Present):
 Consultant on business strategy, process improvement and collaboration tools.
 Managed projects to implement change strategies and process improvements.
 Created streamlined project management methodology by leveraging real-time
collaboration applications.
 Supported organization wide platform change through project management, as a
facilitator of training and a technical support resource at all staff levels.
Knowledge Services Organization – Business Needs/Strategic Support (2011 to 2014):
 Agile project manager/team member able to join any project in any capacity
needed.
 Collaborated with client drivers and project managers across all Lines of Service
as a technical lead for projects, providing technical guidance and coordinating
issue resolution with IT.
 Managed consolidation of email distribution groups and created the process to
which they are managed moving forward.
 Manage Knowledge Services internal social media home page and SharePoint
demo sites.
 Created end user reference documentation for SharePoint.
 Provided risk mitigation monitoring of internal social media groups across the
platform.
Knowledge Services Organization - Collaboration Advisor (2010 to 2011):
 Collaborated with client drivers and project managers across all Lines of Service
to gather requirements from teams to develop custom collaborative workspaces
designed to support teams across the firm.
 Performed requested changes, enhanced support and firm initiated site branding
updates to further enhance the collaborative use and success of the collaboration
service for internal teams as well as external clients.
 Performed process improvements to the current collaboration service including
the creation of new process documentation specific to the current service
platform as well as new documentation to support the upcoming platform change
to Lotus Quickr and validation of our current collaboration site records.
 Managed and performed application life cycle projects for both Working
Communities databases and collaboration sites centered on archival/removal of
inactive databases/sites in line with data integrity efforts across the firm.
 Researched and provided cost-effective, team-based training to proactively
prepare all Collaboration Advisors for upcoming platform changes to SharePoint.

2. Technical Support Analyst (2007 to 2010):
 Perform first and second level primary technical support for all PwC associates.
 Perform support through various methods to include remote desktop and
telephone.
 Cellular and Blackberry Services (CABS) Authorized User, able to complete any
and all corporate billing account issue as well as account changes for end users.
 Performed Lotus Notes administrative duties, including installation, configuration
and full support of use and troubleshooting of issues.
 Performed Quickplace administrative support and troubleshooting.
 Mentored and trained new hires joining the team.
 Supported of all PWC products including all Windows applications, Connectivity,
and online systems. IE (intranet, Tax systems, time and expense reporting, Lotus
Notes, Cellular, PBX, etc.)
Kelly IT Services/Linvatec Corp., Largo, FL August 2005 - April 2007
Executive Support & Telecommunications Analyst:
 Managed all hardware and software support for upper tier management and
executives.
 Managed asset control, replacement, and repair of all laptop computers and
phone assets within the enterprise.
 Managed vendor relations in regards to the purchase, delivery and warranty work
needed for all laptop computer assets in the enterprise.
 Project lead on many software deployment projects from beta testing software to
writing company specific installation and troubleshooting documentation.
 Managed vendor accounts for wireless services, PBX maintenance, remote site
accounts, and all other voice systems billing.
 Performed and/or coordinated system maintenance for all voice systems
throughout the enterprise.
 Performed technical support for troubles and work requests for all sites
throughout the company.
 Performed system upgrades to the local PBX and remote sites to gain the
functionality of using VPIM and VOIP via Nortel PBX on site and Nortel BCM’s at
the remote sites.
 Managed Nortel Integrated Conference Bridge for all conference calls in
enterprise.
Capital One Financial, Tampa, FL March 1999- June 2005
Telecommunications Analyst
 Managed asset collection, replacement, and repair of phone assets for managed
sites.
 Oversaw and performed all project coordination and administrative functions in
regards to telecommunications at managed sites.
 Performed system maintenance for both Nortel and Aspect systems at managed
sites.
United Stated Marine Corps, May 1994- October 1998
Corporal – Small Computer Systems/Telecommunications

3. Education/Software Experience
Windows 9x-10, Google Apps for Work, Google for Business, Active Directory administration,
Lotus Notes 9, Lotus Quickr, Symantec, MS Office 97-2016, Adobe, Cisco Call Manager and
Unity Administration, Blackberry Administration, Avaya IP Agent, Nortel Call Pilot, Nortel Call Pilot
Desktop Messaging, Nortel Symposium, Nortel BCM, Telstrat IDVR, OTM, Nortel Contivity
Gateway, Nortel Integrated Conference Bridge, Jive Administration, SharePoint 2010