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BRENDA SHAUB, PMP
brenda.shaub@hpe.com
4055 Meadow View Circle
Kaufman, TX 75142
Home: (972) 932-2102
Cell: (972) 841-1196
Offering more than 25 years of
experience in Technical
Project and Program
Management. Expertise
includes hardware and
software deployment and
installations, On-Shore and
Off-Shore Resources,
Hardware Maintenance,
Service-Level Agreements,
Key Performance Indicators,
P&L Management, Revenue
Forecasting, and Cross-
Functional Supervision.
Expertise
 Break/Fix Hardware
Maintenance
 Service-Level
Agreements/Objectives
(Service Commitments)
 Deployments
 Configuration of Hardware
and Software
 Vendor Management
 Asset Management
 Statements of Work
(SOWs)
 Operating Letters of
Agreement (OLAs)
 Master Service
Agreements (MSAs)
 Channel Partners
 Key Performance
Indicators (KPIs)
 On-Shore/Off-Shore
Resources
 Change Management
 Revenue and Expense
Forecasting
 Customer Reporting
 Cross-Functional
Certified Project Manager  Senior Program Manager
Areas of Emphasis – Hardware/Software Deployments & Maintenance
Certified Project Manager/Senior Program Manager with extensive experience
overseeing multimillion-dollar IT hardware and software projects ranging from $3.5 Million
to $21 Million annually. Well-developed skills leading hardware and software
deployments and installations, overseeing hardware maintenance (break/fix, firmware
upgrades, system moves), supervising technical resources, and ensuring that service
level commitments are met.
 On-Shore and Off-Shore Expertise: Proven track record of success managing
both On-Shore and Off-Shore technical resources and providing leadership to
local Project Managers in the U.S. and to Off-Shore Project Specialists.
 Program Management: Demonstrated ability to manage multimillion-dollar
programs for top corporations such as Valero Energy, 7-Eleven, and Crossmark, Inc.
 Professional Credentials: Holds a Project Management Professional (PMP)
Certification and ITIL V3 Foundation Certification.
Experience
HEWLETT PACKARD ENTERPRISE — Plano, TX 1988 – Present
A Fortune 500 enterprise-focused organization with more than 240,000 employees
and $52 Billion in annual revenue.
Customer Delivery Manager (February 2014 – Present)
Serve as a Customer Delivery Manager responsible for overseeing the Enterprise
Services 4Walls Program that supports 9 datacenters and more than 850 external
clients and generates more than $21 Million in annual revenue.
 Manage the Operating Letter of Agreement and ensure adherence to
commitments, maintain full Profit and Loss (P&L) responsibility, track process
improvement and cost reduction efforts, and ensure consistent communication to
all stakeholders and end-user clients.
 Directly manage 3 Project Managers and 2 Project Specialists; indirectly manage
32 Customer Engineers and 14 Account Support Managers.
 Perform Service Level Management, responding to escalated issues when
necessary.
 Lead weekly team meetings to identify process improvement opportunities and to
track the progress of pending activities.
 Perform revenue and expense forecasting on a monthly basis; identify
opportunities for cost savings or cost over runs.
 Create and deliver detailed customer reports on a bi-monthly basis. Provide high
level status of the overall program with a detailed focus on failures in the
datacenter environment.
Supervision
BRENDA SHAUB, PMP Résumé – Page 2 of 3
Career Progression, Continued
 Perform monthly asset management and true-up processes for all equipment moving from one datacenter to
another, equipment being installed in any of the 9 U.S. datacenters, or equipment being decommissioned from any
one of the 9 U.S. datacenters.
 Communicate cross-functionally to appropriate stakeholders and lead client meetings to identify problem areas,
client changes, environment updates, or any items that may impact the program.
Key Accomplishments
 Successfully implemented this start-up internal program and increased customer satisfaction by 58%, while
growing the program at renewal from $19 Million to $21 Million.
 Identified and closed an additional $215,000 in project work outside the scope of the agreement in the first quarter
of 2016.
 Implemented an Installation/Move/Add/Change process that allowed the capture of 2,386 system additions
installed into the environment in the first quarter of 2016.
 Successfully identified non-standard business practices being performed across all datacenters and implemented a
standard process across all 9 U.S. locations. The implementation of a standard business process allowed for a
reduction in headcount and resulted in a cost savings of $200,000.
 Identified logistics on-site trending that allowed the client to save $175,000 annually.
Customer Project Manager – ExxonMobil (April 2009 – February 2014)
Served as a Project Manager responsible for providing hardware support for 2 ExxonMobil Global Datacenters,
upstream datacenters, and refining locations containing computer hardware equipment. Supported a variety of
equipment including HP, EMC, Dell, IBM, and SUN.
 Performed Service-Level Management and responded to escalated issues with datacenters.
 Led weekly team meetings to identify process improvement opportunities, track the progress of pending activities,
or identify issues that may impact the ability to perform to the agreement.
 Performed revenue and expense forecasting and purchase order tracking for all service providers on a monthly
basis. Identified opportunities for cost savings or cost over runs.
 Submitted a monthly invoice to each sub-contractor for review and submission to HP for payment.
 Created customized reports on a quarterly basis for clients.
 Performed monthly asset management and true-up processes.
 Communicated cross-functionally to appropriate stakeholders and led client meetings to identify problem areas,
client changes, environment updates, or any items that may have impacted the program.
Key Accomplishments
 Identified and closed more than $2.39 Million in additional projects outside the scope of the agreement. Grew
revenue from $5.4 Million to $7.79 Million over 3 years.
 Maintained a 99% Service-Level achievement against a 92% agreed upon metric.
 Earned project renewal for 12 years based on delivering exceptional Program Management Office leadership and
service commitment achievements.
Program Manager – CROSSMARK Inc. (March 2006 – April 2009)
Served as a Program Manager for CROSSMARK Inc., a sales and marketing company with 40,000 employees and $1
Billion in annual revenue. Oversaw Access on Demand (AoD) services to include helpdesk support, call handling
(accepting over 3,000 calls per month), hardware and software staging/integration, and desk side hardware support at
CROSSMARK’s Plano, Texas, headquarters.
BRENDA SHAUB, PMP Résumé – Page 3 of 3
Career Progression, Continued
 Directly supervised 12 Off-Shore Helpdesk Support Agents, 5 Integration Engineers, 2 On-Site Helpdesk Support
Engineers, 1 Project Manager, and 1 Desk side Support Customer Engineer.
 Managed computer refreshes for all laptops and desktops for the U.S., Canada, Australia, and New Zealand with a
contract value of $3 Million annually for 3 years.
 Performed Service-Level Management as it related to escalations on an as-needed basis.
 Led weekly team meetings to include the individual HP organizations in order to identify and track progress of
pending activities, or identify issues that may have impacted the ability to perform to the agreement.
 Performed revenue and expense forecasting.
 Created and delivered customized reports on a monthly basis per client agreement.
 Communicated cross-functionally to appropriate stakeholders and led client meetings to identify problem areas,
client changes, environment updates, or any items that may have impacted the program.
Key Accomplishments
 Grew the scope and revenue from a North American agreement to expand into Australia and New Zealand; grew
revenue by $1.5 Million in hardware sales and services revenue.
 Successfully implemented start-up processes to include the process of shipping equipment through U.S. Customs.
 Identified equipment not originally reported by the client on lease agreements that created $875,000 in additional
revenue.
 Successful achievement of 85% Service-Level Agreement over the 3-year term of the agreement.
Program Manager – 7-Eleven, Inc. (October 2003 – March 2006)
Served as a Program Manager for the 7-Eleven account, a $60 Million hardware products and services agreement for 5
years. Oversaw the execution of HP deployment services for a server refresh in 5,360 store locations in 32 states.
Managed the implementation and management of maintenance post installation for all of the same locations.
 Directly supervised 1 Project Manger, 1 Project Specialist, and indirectly managed 2 Third-Party Service Providers.
Key Accomplishments
 Completed deployment of 5,360 installation of servers 15 days early, and $300K under budget;
 Completed the maintenance plan and training of 3rd
-Party Supplier resources during the same timeframe in order to
begin maintenance support post sign-off of installation.
 Implemented Customer Parts Return Program that enabled 7-Eleven Store Managers to return cash drawers
through an advanced exchange process
Program Manager – Valero Energy/Ultramar Diamond Shamrock (1998 – 2003)
Customer Services Sales Account Manager – Compaq (1988 – 1998)
Education :
NATIONAL INSTITUTE OF TECHNOLOGY — Universal City, TX, Associate Degree in Electronics
Certifications:
Project Management Professional (PMP), Project Management Institute: #1629589, 2013
ITIL V3 Foundation Certification, 2008
Computer Skills: MS Office Suite; SharePoint; MS Project; OneNote; Skype for Business

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Brenda Shaub Resume

  • 1. BRENDA SHAUB, PMP brenda.shaub@hpe.com 4055 Meadow View Circle Kaufman, TX 75142 Home: (972) 932-2102 Cell: (972) 841-1196 Offering more than 25 years of experience in Technical Project and Program Management. Expertise includes hardware and software deployment and installations, On-Shore and Off-Shore Resources, Hardware Maintenance, Service-Level Agreements, Key Performance Indicators, P&L Management, Revenue Forecasting, and Cross- Functional Supervision. Expertise  Break/Fix Hardware Maintenance  Service-Level Agreements/Objectives (Service Commitments)  Deployments  Configuration of Hardware and Software  Vendor Management  Asset Management  Statements of Work (SOWs)  Operating Letters of Agreement (OLAs)  Master Service Agreements (MSAs)  Channel Partners  Key Performance Indicators (KPIs)  On-Shore/Off-Shore Resources  Change Management  Revenue and Expense Forecasting  Customer Reporting  Cross-Functional Certified Project Manager  Senior Program Manager Areas of Emphasis – Hardware/Software Deployments & Maintenance Certified Project Manager/Senior Program Manager with extensive experience overseeing multimillion-dollar IT hardware and software projects ranging from $3.5 Million to $21 Million annually. Well-developed skills leading hardware and software deployments and installations, overseeing hardware maintenance (break/fix, firmware upgrades, system moves), supervising technical resources, and ensuring that service level commitments are met.  On-Shore and Off-Shore Expertise: Proven track record of success managing both On-Shore and Off-Shore technical resources and providing leadership to local Project Managers in the U.S. and to Off-Shore Project Specialists.  Program Management: Demonstrated ability to manage multimillion-dollar programs for top corporations such as Valero Energy, 7-Eleven, and Crossmark, Inc.  Professional Credentials: Holds a Project Management Professional (PMP) Certification and ITIL V3 Foundation Certification. Experience HEWLETT PACKARD ENTERPRISE — Plano, TX 1988 – Present A Fortune 500 enterprise-focused organization with more than 240,000 employees and $52 Billion in annual revenue. Customer Delivery Manager (February 2014 – Present) Serve as a Customer Delivery Manager responsible for overseeing the Enterprise Services 4Walls Program that supports 9 datacenters and more than 850 external clients and generates more than $21 Million in annual revenue.  Manage the Operating Letter of Agreement and ensure adherence to commitments, maintain full Profit and Loss (P&L) responsibility, track process improvement and cost reduction efforts, and ensure consistent communication to all stakeholders and end-user clients.  Directly manage 3 Project Managers and 2 Project Specialists; indirectly manage 32 Customer Engineers and 14 Account Support Managers.  Perform Service Level Management, responding to escalated issues when necessary.  Lead weekly team meetings to identify process improvement opportunities and to track the progress of pending activities.  Perform revenue and expense forecasting on a monthly basis; identify opportunities for cost savings or cost over runs.  Create and deliver detailed customer reports on a bi-monthly basis. Provide high level status of the overall program with a detailed focus on failures in the datacenter environment.
  • 2. Supervision BRENDA SHAUB, PMP Résumé – Page 2 of 3 Career Progression, Continued
  • 3.  Perform monthly asset management and true-up processes for all equipment moving from one datacenter to another, equipment being installed in any of the 9 U.S. datacenters, or equipment being decommissioned from any one of the 9 U.S. datacenters.  Communicate cross-functionally to appropriate stakeholders and lead client meetings to identify problem areas, client changes, environment updates, or any items that may impact the program. Key Accomplishments  Successfully implemented this start-up internal program and increased customer satisfaction by 58%, while growing the program at renewal from $19 Million to $21 Million.  Identified and closed an additional $215,000 in project work outside the scope of the agreement in the first quarter of 2016.  Implemented an Installation/Move/Add/Change process that allowed the capture of 2,386 system additions installed into the environment in the first quarter of 2016.  Successfully identified non-standard business practices being performed across all datacenters and implemented a standard process across all 9 U.S. locations. The implementation of a standard business process allowed for a reduction in headcount and resulted in a cost savings of $200,000.  Identified logistics on-site trending that allowed the client to save $175,000 annually. Customer Project Manager – ExxonMobil (April 2009 – February 2014) Served as a Project Manager responsible for providing hardware support for 2 ExxonMobil Global Datacenters, upstream datacenters, and refining locations containing computer hardware equipment. Supported a variety of equipment including HP, EMC, Dell, IBM, and SUN.  Performed Service-Level Management and responded to escalated issues with datacenters.  Led weekly team meetings to identify process improvement opportunities, track the progress of pending activities, or identify issues that may impact the ability to perform to the agreement.  Performed revenue and expense forecasting and purchase order tracking for all service providers on a monthly basis. Identified opportunities for cost savings or cost over runs.  Submitted a monthly invoice to each sub-contractor for review and submission to HP for payment.  Created customized reports on a quarterly basis for clients.  Performed monthly asset management and true-up processes.  Communicated cross-functionally to appropriate stakeholders and led client meetings to identify problem areas, client changes, environment updates, or any items that may have impacted the program. Key Accomplishments  Identified and closed more than $2.39 Million in additional projects outside the scope of the agreement. Grew revenue from $5.4 Million to $7.79 Million over 3 years.  Maintained a 99% Service-Level achievement against a 92% agreed upon metric.  Earned project renewal for 12 years based on delivering exceptional Program Management Office leadership and service commitment achievements. Program Manager – CROSSMARK Inc. (March 2006 – April 2009) Served as a Program Manager for CROSSMARK Inc., a sales and marketing company with 40,000 employees and $1 Billion in annual revenue. Oversaw Access on Demand (AoD) services to include helpdesk support, call handling (accepting over 3,000 calls per month), hardware and software staging/integration, and desk side hardware support at CROSSMARK’s Plano, Texas, headquarters. BRENDA SHAUB, PMP Résumé – Page 3 of 3
  • 4. Career Progression, Continued  Directly supervised 12 Off-Shore Helpdesk Support Agents, 5 Integration Engineers, 2 On-Site Helpdesk Support Engineers, 1 Project Manager, and 1 Desk side Support Customer Engineer.  Managed computer refreshes for all laptops and desktops for the U.S., Canada, Australia, and New Zealand with a contract value of $3 Million annually for 3 years.  Performed Service-Level Management as it related to escalations on an as-needed basis.  Led weekly team meetings to include the individual HP organizations in order to identify and track progress of pending activities, or identify issues that may have impacted the ability to perform to the agreement.  Performed revenue and expense forecasting.  Created and delivered customized reports on a monthly basis per client agreement.  Communicated cross-functionally to appropriate stakeholders and led client meetings to identify problem areas, client changes, environment updates, or any items that may have impacted the program. Key Accomplishments  Grew the scope and revenue from a North American agreement to expand into Australia and New Zealand; grew revenue by $1.5 Million in hardware sales and services revenue.  Successfully implemented start-up processes to include the process of shipping equipment through U.S. Customs.  Identified equipment not originally reported by the client on lease agreements that created $875,000 in additional revenue.  Successful achievement of 85% Service-Level Agreement over the 3-year term of the agreement. Program Manager – 7-Eleven, Inc. (October 2003 – March 2006) Served as a Program Manager for the 7-Eleven account, a $60 Million hardware products and services agreement for 5 years. Oversaw the execution of HP deployment services for a server refresh in 5,360 store locations in 32 states. Managed the implementation and management of maintenance post installation for all of the same locations.  Directly supervised 1 Project Manger, 1 Project Specialist, and indirectly managed 2 Third-Party Service Providers. Key Accomplishments  Completed deployment of 5,360 installation of servers 15 days early, and $300K under budget;  Completed the maintenance plan and training of 3rd -Party Supplier resources during the same timeframe in order to begin maintenance support post sign-off of installation.  Implemented Customer Parts Return Program that enabled 7-Eleven Store Managers to return cash drawers through an advanced exchange process Program Manager – Valero Energy/Ultramar Diamond Shamrock (1998 – 2003) Customer Services Sales Account Manager – Compaq (1988 – 1998) Education : NATIONAL INSTITUTE OF TECHNOLOGY — Universal City, TX, Associate Degree in Electronics Certifications: Project Management Professional (PMP), Project Management Institute: #1629589, 2013 ITIL V3 Foundation Certification, 2008 Computer Skills: MS Office Suite; SharePoint; MS Project; OneNote; Skype for Business