1. ROBERT A. DULSKI
321 Gage Road
Riverside, Illinois 60546
(708) 227-0571
Bob@Dulski.org
SUMMARY
An analytical and detail-oriented information technology professional with comprehensive technical expertise in
document management, customer relationship management, agenda development, budget responsibility, IT
strategy, supply chain management, regulatory compliance, benchmarking, and information systems. A highly
knowledgeable producer with concentrated experience in the healthcare and not-for-profit sectors, including
systems start up and implementation. Leverages hands-on research background to deliver executable and
realistic approaches to innovation. An enterprising leader who defines corporate visions and leads diverse teams
toward change.
TECHNICAL SKILLS
• Data center operations and disaster recovery planning.
• Working with architects in new construction and upgrades, incorporating technology needs in planning and
construction of new high-technology buildings.
• Compliance standards for HIPAA and PCI.
• Large system selection and implementation.
• Working with clients to understand their requirements and translating into a technical solution.
• Developing and retaining highly talented technical staff.
• Experience with large wireless, Voice over IP, and audio/visual systems implementation.
• Emergency response notification systems selection and implementation.
• Bring your own device (BYOD) policy and deployment.
• Making smart sourcing decisions and vendor contracting.
EXPERIENCE
CHICAGO ZOOLOGICAL SOCIETY, BROOKFIELD ZOO, Brookfield, Illinois
Director of Information Services, 2001-2015
Supported IT for 200-acre zoological park in cloud and client server applications. Utilized applications, including Microsoft
Serenic Navigator for financials, Blackbaud Raiser’s Edge for fundraising, SumTotal Cyborg for human resources and
payroll, TAM for point of sale, Food-Trak for commissary, Maintenance Connection for work order processing, AutoCAD
for facilities, as well as Microsoft Office Suite, including MS Exchange for messaging. Restructured IS Department to
improve responsiveness to customer requests. Formed IS Steering Committee with zoo-wide representation to align IT
strategy with zoo mission.
• Developed fiber backbone infrastructure to provide network resources park wide.
• Created wireless communications network to improve point of sale services park wide.
• Implemented video conferencing system for distance learning projects both local and national.
• Executed 800-station Voice over IP telephone system, supporting unified communications.
• Restructured support agreements, reducing support costs $150,000 annually.
• Implemented handheld devices for improved data collection capability, saving $32,000.

2. Robert A. Dulski, Page 2
• Led PCI compliance initiative for three distinct points of sale systems, web e-commerce system, and several ancillary
systems.
UNIVERSITY HEALTHSYSTEM CONSORTIUM, Oak Brook, Illinois
Director of Information Services, 2000-2001
Served as liaison to member chief information officers, leading collaborative projects and research. Consulted on IT strategy and
vendor evaluations for group purchasing contracts. Planned and led two annual national CIO meetings; held budget responsibility
for topics, speaker selection, and agenda development. Organized and implemented knowledge management initiative with
various projects, including customer relationship management with Siebel, communities of practice, discussion boards, webcasts,
document management, and workflow, using FileNet.
• Increased attendance at CIO Council meetings by improving member satisfaction and participation.
• Revitalized IT support center, increasing customer satisfaction and productivity in use of technology assets.
• Increased revenue and member satisfaction through enhanced service offerings to membership for
benchmarking and regulatory compliance.
• Improved member use of e-commerce tools to assist in supply chain management and self procurement.
ADDITIONAL EXPERIENCE
ACCORD HEALTH NETWORK, Westmont, Illinois, Director of Management Information Systems, 1997-1999. Built IT
department infrastructure for startup health maintenance organization. Oversaw core systems, which included CSC-MHS,
Physmark MEDICOMP, McKessen HBOC Credentialing, and Microsoft Dynamics GP (formerly Great Plains). Supported
technology based on Windows NT, Oracle, AS/400, and Nortel. Served as member of corporate operations committee. Created
strategic direction for implementation of mandated government reporting. Reduced telecommunications costs by 30% through
vendor contract renegotiations.
UNIVERSITY OF CHICAGO FAMILY FIRST HEALTHCARE, Chicago, Illinois, Director of Information Technology, 1996-1997.
Started IT for prepaid health plan. Supported technically sophisticated multi-platform server environment based on
Windows NT and IBM AS/400 architecture and call center technology from Siemens ROLM. Worked closely with state
agency to meet EDI requirements; implemented EDI claims infrastructure. Prepared for NCQA review and certification
critical to continued operations.
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT, Aurora, Illinois, Director of Information Technology, 1995-1996. Planned
and implemented network infrastructure. Migrated from minicomputer systems to client-server architecture. Instilled
new customer service focus, improving client satisfaction. Implemented cost reductions in voice network, resulting in
improved performance and annual savings of $25,000. Enhanced grant application processes, increasing revenue
opportunities by 30%.
SCHWAB REHABILITATION HOSPITAL AND CARE NETWORK, Chicago, Illinois, Director, Information Technology, 1993-
1995. Planned network standards and architecture for existing buildings, with Level V UTP data cable, intelligent hubs,
and fiber backbone. Organized and created new facility budget and design criteria to integrate old and new structures
with state-of-the-art systems. Chaired task force, implementing new integrated MEDITECH HIS Direct Program Evaluation
vital to JCAHO/CARF accreditation; improved data collection and reporting methods. Negotiated new purchase prices
with PC vendors, cutting costs 10%. Implemented Blackbaud Raiser’s Edge fundraising software for development
department, improving donor management and philanthropy.
RUSH HEALTH PLANS, INC., Chicago, Illinois, Director of Technical Standards and Architecture, 1990-1993. Designed and
implemented corporate information systems network, linking 23 medical offices with data center and corporate offices.
Integrated four diverse managed care applications on four different platforms into single IT architecture. Implemented
and managed $4,500,000, 500-user IDX Managed Care system and 250-node Novell LAN/WAN, with locations throughout
Chicago metropolitan area. Installed custom interactive voice response system, linking voice and data systems to create
24-hour/365-day member inquiry capability, reducing call volume and staffing requirements.

3. Robert A. Dulski, Page 3
Programmer Manager, 1987-1989. Directed programming operations, set strategic goals, and evaluated new systems.
Supervised eight programmers and directed major call center improvements. Integrated systems operations into new
corporate structure following merger. Decreased applications development time by 40%. Reduced staff turnover, resulting in
significant recruitment savings.
JOHN E. FETZER FOUNDATION, Kalamazoo, Michigan, MIS Manager, 1985-1987. Set start-up MIS requirements, organized
department, and managed design and construction of new data center in $12,000,000 “intelligent building”; evaluated,
selected, and installed equipment. Trained staff for DECs office automation system, Oracle, VAX cluster, Nortel PBX,
archives, research reports, and health library and electronic card catalog.
MICHAEL REESE HOSPITAL & MEDICAL CENTER, Chicago, Illinois, Manager, Surgical Research Computing Facility, 1977-
1985. Consulted with clinical and research departments on ICU data collection and analysis for 24-hour/365-day Medical
Care Team. Evaluated and selected systems, prepared site, supported minicomputers, and customized software.
COOK COUNTY HOSPITAL, HEKTOEN INSTITUTE, Chicago, Illinois, Surgical Research Computer Manager, 1976.
ILLINOIS INSTITUTE OF TECHNOLOGY RESEARCH INSTITUTE, Chicago, Illinois, Assistant Scientist, 1972-1975.
EDUCATION
ILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, Illinois
M.S., Psychology, 1979
B.S., Psychology, 1972
Professional
Illinois Century Network Advanced Engineering Task Force Board Member. The Illinois Century Network is
a state of Illinois agency that provides network services to the State of Illinois, Universities, and schools
grade K through 12, museums and libraries. The Advanced Engineering Task Force provides advisory
services to the Illinois Century Policy Committee.