Let's partner!

1. ROBERT BROWN
23518 88th
Pl. W Edmonds, WA 98026
425.502.0301 email: popr333@yahoo.com
LinkedIn: https://www.linkedin.com/pub/robert-brown/12/22a/b1a
Highlights of Qualifications
 Over 10 years IT Program/Project Management experience
 Demonstrated track record for successfully delivering solutions and managing multiple projects
simultaneously
 Over 10 years of contact data center technology, infrastructure, and migration experience
PROFESSIONAL EXPERIENCE
T-Mobile Engineering PMO PM via WavSys July 2014 – Oct 2015
 Manage Network and Telecom Infrastructure Projects
 Assemble and motivate diverse teams, including Network Engineering, Transport, Telecom,
Carriers, Partners, vendors, etc. for multiple simultaneous projects within a matrix organization
 Environments: Call Centers, Data Centers, Regional Business Offices (Real Estate), Mobile
Switching Office, Warehouses, Retail Stores, for production and test
Manages all aspects of projects throughout the infrastructure including project scope, schedule,
resources, quality, costs and change; Translates project requirements into project objectives and
tasks, managing task assignment to project resources and reporting on and managing project scope
throughout the lifecycle; Develops detailed project schedules, resource plans, status reports, budget
forecasts and influences the effectiveness of a team that integrates multiple functions/disciplines;
Conducts project meetings, sets and manages client expectations by solving complex issues and
changes when appropriate exercising complex Risk, Issue and Change Management best
practices…
SocietyConsulting /Microsoft Issaquah, WA Project Manager/Sr.ConsultantAug 2013 – July 2014
 Consolidate contact centers and vendors worldwide
 Identify and engage appropriate sponsors and stakeholders to Develop a plan of record (POR)
agreement, funding, and support of release
 Stakeholder (Internal and external) coordination and communication
Working in Microsoft’s GBDS Service Delivery Team (CSS) representing the following Lines Of Business:
Commercial Pre-Sales, Post-Sales, Programs, and Partner, for example, migrating Volume Licensing to
additional locations in Mexico and the Philippines. Collaboration / Virtual Team Leadership: Identify and
manage a cross-group team for appropriate work streams with deliverables and milestones to enable the
implementation. Work directly with management and cross-divisional groups to ensure that the right
information, resources, processes, and communications are deployed to support specific business
objectives; Schedule Management: Ensure coordinated scheduling and timely completion of the
implementation activities across all appropriate work streams. Manage milestones and drive
implementation to on-time delivery and completion, allowing for successful implementation across all
groups and geographies; Customer Partner Experience (CPE): Ensure the design and implementation
of the implementation delivers the most positive customer partner experience.
Tekrek Inc. /Microsoft Redmond, WAProgram Manager Jan 2013 – Aug 2013
 Localization project management (SMS&P Tele Sales and Marketing)
 Learning path development including course curriculum and supporting technologies, reporting,
publication, Sharepoint maintenance, and PO financial processing.
 Manage 3rd party vendor engagements  Supply analytical insights.

2. Tekrek Inc. /Microsoft Redmond, WAProgram Manager Dec 2009 – Nov 2012
 Program Manager for customer NSAT/listening mechanisms across multiple Microsoft enterprise
programs; Manage the associated 3rd
party vendors on behalf of Microsoft
 Train users and stakeholders internally and partners externally (tools, methodology, data
interpretation
 Web analytics and other data tool utilization for extensive data analysis and reporting
Conduct meetings as a Core Team member for Active Listening Council and drive triage, dispositions,
correction of errors, Plan of Record, etc., until closure and update status (at least weekly) via multiple
channels such as on-demand podcasts, regular meeting minute updates, and sync calls; Generate top
issues list affecting the business in multiple areas and map issues to other departments such as Regional
Call Centers/NOCs; Identify early warning trends based on online data and provide risk assessment;
Advise on vendor functionality, including implementation into new groups- including code and hardware
planning, test/PPE, staging, UAT, and prod-, ongoing changes, customizations, and decommissions;
Collaborate with Legal for changes to ensure vendors remain in compliance; Evangelize the 3rd
party
vendors under my charge; Continuously support adherence to SOWs/SLAs; Manage user access;
Manage updates, changes, and implementation to supporting web sites. Present findings, deep dives,
insights that help stakeholders make changes to increase customer SAT.
Comsys/Microsoft Redmond, WA Technical Program Manager July 2009 – Aug 2009
Temporary contract for Data Center Migration project representing OCS Online team and ensuring
milestones and deliverables by dependent teams are communicated, critical paths identified with follow-
up for resolution under the guidance of Operations Manager. Builds the list of deliverables and activities.
Siemens/Microsoft Redmond, WA Lead Project Manager January 2008 – March 2009
 Project Management of GFS (Global Foundation Services): On-boarding, re-home,
decommission, consolidation, installs, etc., within data center infrastructure space
 Partner with Customers (properties)and Engineering to develop and gather system requirements,
creating a supportable, sustainable, and scalable system typology
Collaborated with Product Group/Partner teams, Systems Engineers, and various Microsoft and vendor
teams; Participated in spec creation and review; Worked with MSIT group and ticketing for corpnet-only
server connections as part of a larger deployment/upgrade/consolidation; Provided supportability
requirements and coordinated with MSN Operations resources for network design, security compliance,
platform design, capacity planning, performance analysis, monitoring strategies, datacenter deployment,
and service support requirements; Assisted in process development and documentation.
Siemens Seattle/WaMu, WA Project Manager Aug 2007-January 2008
 Windows and UNIX server migrations/data center consolidation efforts: Authored Implementation
Plan and tactical schedules
 Managed tight team timelines for multiple simultaneous projects and drove toward date goals and
milestone completions
Supported Engineers regarding various server, circuit changes, and virtual solution endeavors
HCI Technologies Seattle, WAProgram Manager 2006-May 2007
 Managed multiple, simultaneous telecommunicationprojects and staff (on site as well as virtually)
with demonstrated ability to work with end users, Partners, service providers, and other vendors
 Maintained, and advanced knowledge in ATM, WAN, LAN, alarm systems, various PBXs/ACDs;
Vendor dispatch, management, and negotiations
Coordinating work on projects including assigning personnel, scheduling tasks, authoring quotes, and
coordinating resources for voice telephony services; Maintained Life Cycle methodology for managing

3. projects and systems, including producing appropriate documents, reports, financial responsibilities, and
ongoing customer status updates per contractual obligation (SLAs).
Integra Telecom Kent, WAProvisioning Specialist II 2005-2006
 Provisioned and coordinate installation of various circuits.
 Facilitated number-porting from LECs such as Qwest and Verizon, along with various CLECs.
Working knowledge of analog trunks, PBX configurations, complex directory listings, phone
features, and switched long distance services
Avista Utilities Spokane, WA 2004-2005
10-month contract: Gas and electric computer related activities.
AVAYA/LUCENT Redmond, WA 1996-2003
 Program Director: Authored “Statement of Work” contracts for Avaya customers, including technical
designs, project management scheduling, and training information. Ensured legal compliance based on
Avaya legal training, including contracts, Master Agreements, addendums, and Terms and Conditions;
Aided in Pre-Sales activity toward new and continued company revenue; Avaya PDS (Predictive Dialing
System) Subject Matter Expert for Call Center applications.
 Senior Consultant: Coached team of installers and UNIX configuration personnel; Managed projects,
mentoring, team processes/documentation and ongoing maintenance; Web design and Administration;
Public speaking; Occasional on-site backup for installation and UNIX configuration.
 Lead Systems Integration Engineer: >Lead Customer Support Engineer (CSE): >CSE: >Help Desk
Supervisor and Trainer:
EDUCATION
BA – Bachelor of Arts, Communications Studies, Ashford University, GPA 3.86
AAS - Associates in Arts and Sciences, Computer Science, Bellevue College