MUKESH PAL SINGH
Address: House No I-194 Sec – BETA2 Greater Noida (U.P).
Mobile: +91 8130616431
Seeking Senior Officer IT position in the area of IT Infrastructure Management
with an organization of repute
Over three years of experience in IT Infrastructure Management, Networking & Systems
Administration with technical expertise in the implementation, operations and support
Comprehensive understanding of networking concepts pertaining to LAN, WAN, Security
and Networking in multi-platform environments.
Possess three years’ extensive experience in deploying and maintaining WAN / LAN.
Window NT networked systems at Server and Desktop level.
ERP SUPPORT (MS Navision 2009)
Maintaining All Masters
Responsible for maintaining Sales price through ERP
Day To Day Support on Sales and marketing
Day To Day Support on Finance and billing
Day To Day Support on Manufacturing
Database Management (Backup and restore)
Handling Excise and Taxation related issues
Maintain SQL Database and all ERP user permissions and user rights (All
New customer code & Item code open in ERP.
MIS (Role and Responsibilities)
Production report send to GM. monthly & yearly.
Yield report send to GM.in monthly and yearly.
Checking the freight in party wise.
Making all rate in product wise in excel.
Making all rate in product wise Zonal Distributer, Area Distributer & dealer
wise in excel.
Making all products MRP in different zone wise.
Making a cash sale rate in excel and provided to billing department.
All rate Soft copy provided to billing department in period.
Handling multiple reports, working with formulas, pivot tables & pivot charts,
and various other excel sheet components for accurate data.
Extracting report from CRM agent productivity report on daily basis sharing
MIS to the seniors.
Updating all Data and MIS Dashboard on daily and weekly basis.
Interacting with client directly through scheduled daily / weekly Business
Updating sales person attendance and sending the report HR department.
Ensure deliverables Products (Daily, Weekly & Monthly MIS Reports &
Dashboard) are prepared to satisfy the client according to schedule.
Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot Table & PivotTable
Chart, Charts, Forms, data validation & Scenarios)
Sending MIS Reports to Our HODs like (Finance Department, Sales
Department, and Production & Operation Department etc.)
Well knowledge of Internet & Webmaster (Website, Directory, Search
Functional Systems Administration
Installing Microsoft windows Servers, Windows 2003 Advance Servers and windows 2008
Monitoring maintenance and management of the above installations and Network
Infrastructure LAN/WAN, Installation, migration and configuration of network equipments
including Switches, manage Local and Domain wide groups.
Designing Backup/Restore Strategy for the sites and ensuring scheduled/unscheduled
Backups as per backup plan.
Providing desk side support at early stage.
Addressing and resolving performance bottlenecks and ensuring maximum network
Assisting in the design and implementation of DNS, WINS, DHCP Servers, network
problems and conflicts.
Suggesting improvements in the operations and processes to make the system foolproof.
Troubleshooting on problems related to VPN configurations.
Imparting training to end-users in the post-implementation phase.
Since June 2013 with the Prime Comforts Products Pvt. Ltd. Greater Noida as
Vendor Management: Managing Managing multiple vendors for the supply of hardware,
software and services. Responsible for outsourcing strategies and governance.
Responsibilities include evaluating a potential provider's reputation, resources and expertise
as well as helping with negotiations and contracts.
Department Budgeting: Creating and maintaining Annual budget for the department in
coordination with the HOD
Managing IT assets of the company, handling WAN / LAN and systems,
ensuring agreed up time of the system. Upgrading & deploying preventive and
break down maintenance plans, involving in the selection and setting the new
assets requirement of the organization.
Generating of internal reporting requirements and monthly performance
Reporting to the management and authority within proper time.
Time & Call Management:
Developing call & time management system with the vendors in order to
monitor & control the service level agreement for the system & network.
Maintaining details of the inventory of desktops, Laptops, Printers, Hubs,
Switches, Modems, etc.
Taking daily backup of the server data to tape.
Assigning Internet access to users on HOD approval.
Performing the troubleshooting of ESS related complaints like password
problem, User ID locked, etc.
Scanning the desktops on a weekly basis, servers for virus infection and
cleaning infected files.
ADS Management & configuring Windows 2003 & 2008 server.
Maintaining LAN and WAN.
Network & Connectivity: -
• Physical arrangement & maintenance of LAN
Installation & Maintenance of Desktops / Laptops: -
• Install Desktops along with OS, other office suits
like MS-Office, Lotus Notes at user – end
• Install Printers, Scanners, Multimedia etc on
Desktops / Laptops as per requirements
• Install & Upgrade Antivirus on Desktops / Laptops
on regular basis
• Install Vulnerability Patches for OS and other
Software on regular basis
• Attend and redress complaints related with
Hardware, Software, network, printer etc
• Create Domain User & Assign rights
• Install of Mcafee anti-virus software.
• Install corporate office edition and configuration
MBA (IT&MARKETING) from Maha Maya University Noida (2013).
BCA from CCS University Meerut (2011).
pass from UP Board.
Windows: - window vista, window 98, window 7.
MS Office: - 2003, 2007, 2010.
Microsoft Word, Microsoft Excel.
Software- ERP (MS Navision 2009)
Date of Birth : 10th
Languages Known : English, Hindi.
Permanent Address : House No I-194 Sec – BETA2 Greater Noida (U.P).
Marital status : Unmarried