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mukesh pal singh


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mukesh pal singh

  1. 1. MUKESH PAL SINGH Address: House No I-194 Sec – BETA2 Greater Noida (U.P). Mobile: +91 8130616431 Email: Seeking Senior Officer IT position in the area of IT Infrastructure Management with an organization of repute Synopsis  Over three years of experience in IT Infrastructure Management, Networking & Systems Administration with technical expertise in the implementation, operations and support functions.  Comprehensive understanding of networking concepts pertaining to LAN, WAN, Security and Networking in multi-platform environments.  Possess three years’ extensive experience in deploying and maintaining WAN / LAN. Window NT networked systems at Server and Desktop level. Core Competencies ERP SUPPORT (MS Navision 2009)  Maintaining All Masters  Responsible for maintaining Sales price through ERP  Day To Day Support on Sales and marketing  Day To Day Support on Finance and billing  Day To Day Support on Manufacturing  Database Management (Backup and restore)  Handling Excise and Taxation related issues  Maintain SQL Database and all ERP user permissions and user rights (All Administrative works).  New customer code & Item code open in ERP. MIS (Role and Responsibilities)  Production report send to GM. monthly & yearly.  Yield report send to monthly and yearly.  Checking the freight in party wise.  Making all rate in product wise in excel.  Making all rate in product wise Zonal Distributer, Area Distributer & dealer wise in excel.  Making all products MRP in different zone wise.  Making a cash sale rate in excel and provided to billing department.  All rate Soft copy provided to billing department in period.  Handling multiple reports, working with formulas, pivot tables & pivot charts, and various other excel sheet components for accurate data.  Extracting report from CRM agent productivity report on daily basis sharing MIS to the seniors.  Updating all Data and MIS Dashboard on daily and weekly basis.  Interacting with client directly through scheduled daily / weekly Business Conversation (Email/call).  Updating sales person attendance and sending the report HR department.
  2. 2.  Ensure deliverables Products (Daily, Weekly & Monthly MIS Reports & Dashboard) are prepared to satisfy the client according to schedule.  Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot Table & PivotTable Chart, Charts, Forms, data validation & Scenarios)  Sending MIS Reports to Our HODs like (Finance Department, Sales Department, and Production & Operation Department etc.)  Well knowledge of Internet & Webmaster (Website, Directory, Search Engines). Functional Systems Administration  Installing Microsoft windows Servers, Windows 2003 Advance Servers and windows 2008 server.  Monitoring maintenance and management of the above installations and Network Infrastructure LAN/WAN, Installation, migration and configuration of network equipments including Switches, manage Local and Domain wide groups.  Designing Backup/Restore Strategy for the sites and ensuring scheduled/unscheduled Backups as per backup plan. Technical Support/Troubleshooting  Providing desk side support at early stage.  Addressing and resolving performance bottlenecks and ensuring maximum network uptime.  Assisting in the design and implementation of DNS, WINS, DHCP Servers, network problems and conflicts.  Suggesting improvements in the operations and processes to make the system foolproof.  Troubleshooting on problems related to VPN configurations.  Imparting training to end-users in the post-implementation phase. Organisational Details Since June 2013 with the Prime Comforts Products Pvt. Ltd. Greater Noida as Executive (IT) Key Deliverables: Vendor Management: Managing Managing multiple vendors for the supply of hardware, software and services. Responsible for outsourcing strategies and governance. Responsibilities include evaluating a potential provider's reputation, resources and expertise as well as helping with negotiations and contracts. Department Budgeting: Creating and maintaining Annual budget for the department in coordination with the HOD Asset Management:
  3. 3.  Managing IT assets of the company, handling WAN / LAN and systems, ensuring agreed up time of the system. Upgrading & deploying preventive and break down maintenance plans, involving in the selection and setting the new assets requirement of the organization. Reporting:  Generating of internal reporting requirements and monthly performance review.  Reporting to the management and authority within proper time. Time & Call Management:  Developing call & time management system with the vendors in order to monitor & control the service level agreement for the system & network. Misc. Activities:  Maintaining details of the inventory of desktops, Laptops, Printers, Hubs, Switches, Modems, etc.  Taking daily backup of the server data to tape.  Assigning Internet access to users on HOD approval.  Performing the troubleshooting of ESS related complaints like password problem, User ID locked, etc.  Scanning the desktops on a weekly basis, servers for virus infection and cleaning infected files.  ADS Management & configuring Windows 2003 & 2008 server.  Maintaining LAN and WAN.  Network & Connectivity: - • Physical arrangement & maintenance of LAN  Installation & Maintenance of Desktops / Laptops: - • Install Desktops along with OS, other office suits like MS-Office, Lotus Notes at user – end • Install Printers, Scanners, Multimedia etc on Desktops / Laptops as per requirements • Install & Upgrade Antivirus on Desktops / Laptops on regular basis • Install Vulnerability Patches for OS and other Software on regular basis • Attend and redress complaints related with Hardware, Software, network, printer etc • Create Domain User & Assign rights  Anti-Virus Server: • Install of Mcafee anti-virus software. • Install corporate office edition and configuration
  4. 4. Professional qualification  MBA (IT&MARKETING) from Maha Maya University Noida (2013).  BCA from CCS University Meerut (2011). Academic qualification  10th & 12th pass from UP Board. Computer proficiency  Windows: - window vista, window 98, window 7.  MS Office: - 2003, 2007, 2010. Microsoft Word, Microsoft Excel.  Software- ERP (MS Navision 2009) Personal Dossier Date of Birth : 10th May 1989. Languages Known : English, Hindi. Permanent Address : House No I-194 Sec – BETA2 Greater Noida (U.P). Marital status : Unmarried Date: - Mukesh Pal Singh