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DAVID RODRIGUEZ (214) 893-8377
2905 Vacherie Lane  Dallas, TX 75227 dr5200@sbcglobal.net
Senior Technical Project Manager
Team Lead / New Hire Trainer / Customer Interfacing / Customer Focused
A highly successful senior technical project manager offering over 13 years of progressive experience in the telecom industrywith a
proven track record for implementing cutting edge transport technologies throughout North America for the world's largest
telecommunications provider. Keen abilityto work effectivelywith others on a personal and professional level. Aproblem solver who is
able to show empathyfor others and a willingness to collaborate toward the common good.
Professional Experience
EstheticSmile,OfficeManager June2015– June 2016
Responsibleforthe dailyfunctionof the dentalofficeto ensurethe officeandthe supportstaff is runningsmoothandaddressingall
issuesmakingsurefacilitiesareorderly, safe, and employeesfeelempoweredandexcitedtobepart of the team.
 Responsibleformotivatingthe staff, addressingissuesand resolving conflictsona regularbasis.
 Handlingpayrollandmonitoringvacation,absenteeism,andabilityto coordinateeffectivelywith our resourcestoensure we
have the requiredstaff to provide excellentserviceto our patients.
 LeadershipSkills:Dentalofficemanagersareinchargeof the supportstaff. Crucialtothe roleis the ability to motivate the
team effectively, disciplineandresolveconflictsonaregularbasis.
 Analytical Skills: Office Managersneed tohave the keenabilityto findinefficienciesandapplycost-savingsas part of the day-
to-day job. Ouradjustedcollectionimproveddrasticallyfrom 2015Q1 in comparisonto2016Q1.
 Attention to Detail: handling pertinentitemsfrom orderingprinters,to complyingwithOSHAstandards,and ensuringrequired
First Aid certificationisupto date is crucial tothejob.
 KnowledgeisPower: Coordinatedvarious‘lunch& learn’meetingstomakesure the staff was informedandupdatedwith
pertinentchangesinthe areaof Invisalign. Ourteam reachedpremierlevelinJune 2016whichisa recordto beproud of.
Saenz,Rodriguez&Associates –clientcoordinator June 2014 – June2015
Coordinatedthedailyfunctionsof a lawoffice includingpreparationoflegaldocuments,handlingschedule,maintainingcalendarand
schedulingappointmentsforthe attorneys.
 Provided Spanishspeakingclientswithbilingualassistancefillingoutandreviewinglegalforms
 Completedlegalformsandcoordinatedwithgovernmentalagenciesforaccuracy
 Escalatedprocessasneededto ensureclient’sneeds weremet
 Responsibleforattorney’s importantdeadlinesandfollow-upontaskeditems
 Maintainedofficescheduletoensureclient’stimewasconsideredandwaittimewas at a minimum inourwaitingarea
AT&T,SeniorTechnical ProjectManager June 2005 – Dec 2013
Managedanddeveloped project plans and timelines, collaborated with internal clients, and provided senior management with timely
projectstatus reports. Highlyadeptat managingandcoordinatingresources,optimizingworkflow,andmotivatingcross-functional team
performance to consistentlymeet project deadlines within budgetaryconstraints.

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 Team Lead Instructor over Network Sales Support Project Managers for the SW Region, including new hire training on
processes, database systems, and overall methodologies of an infrastructure build.
 Project managed AT&T Switched Ethernet Service ( ASE ) – Responsible for all aspects of technical project and program
management including installation of central office equipment and fiber to the customer premises.
 Managed multiple high-end, high-visibility projects with annualized revenues ranging from $50K-$20M to the top tier AT&T
clients.
 Developed concise project plans and timelines to ensure timelyinstallations based on available resources interfacing with
manydiverse teams from Engineering, Construction, Testing, Customer facing, and Installation and Repair.
 Hired and managed a team of contractors and employees which entailed developing work plans, balancing work loads,
payroll, providing technical and analytical guidance, as well as escalation resolution with the account management team in
Slovakia. Provided technical support and guidance to contractors to ensure adherence to qualitystandards and reviews for
end-user deliverables.
 Volunteered to participate in AT&T’s mentoring program for college interns, focused on team building, preparing a network
planand providingtechnical andanalyticalguidance.Trainedandevaluatedinternsand provided feedback on job qualityand
safety, which ensured consistent training and outstanding results.
AT&T,ProjectManager March2001 –June2005
Createdand managedanetworkprojectplanthroughdetailedcommunicationanddocumentation. Collaborated with internal partners
to execute and deliver circuit design within client’s specified timeline.
 Project managed AT&T Carrier Accounts, including GigaMAN, DecaMAN, FibreMAN, DSRS SONET Rings, OpteMAN and
OCx Services.
 LaunchedPTS–ProjectTrackingSystem whichprovided a significant tool for managers to maintain, update, and keep track
of essential project updates.
 Proactively reviewed and validated deployment project plans identifying risks, issues and gasps that could impact project
timelines. Escalated as needed to ensure on time circuit delivery.
 Volunteeredto participateinCareer DaySymposium mentoring 3rd and 4th grade students emphasizing the importance of an
education, staying in school and reaping the rewards of a college degree.
Technical Skills/Knowledge
Office: Microsoft Office
Expert Knowledge in PTS – Project Tracking System (ASE Database)
Expert Knowledge in CEPT – Construction and Engineering Project Tracking System
Basic or Working Knowledge of MS Project / SharePoint
Six Sigma Green Belt
Six Sigma Yellow Belt
Web: AT&T Connect
Courses: Ipag Network Overview, IP Routing, Ethernet Basics, Ethernet VLANs, Ethernet Bridging, EmergencyPreparedness
Policy, Diversity-Many Backgrounds-One Focus, The 7 Deadly Sins of Meetings, Give Constructive Feedback to
Coworkers,Welcometo IP Networking, IP Basics, QoS in IP Networks, Adversity Workshop, Management Seminar,
Social Media Standards
Education

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Brookhaven College, Associate’s Degree, Arts and Sciences
Willing to Travel Recognition Letters and References Available upon Request
Bilingual – English/Spanish