1. Address: 12 Gazania Street
MontClaire
Mitchelsplain
7585
Xolile Nicholas Gocini
ID: 8212095642081
Cell: + 27 78 626 0985
Office: 021 940 6220
Email: ngocini1214@gmail.com
Key Strengths & Skills
• Communication - Highly effective communicator; articulate; work well with diverse groups of
people at all levels of the organisation, primarily interfacing with senior engineers/managers and
manage external vendors.
• Knowledge – Technical, Service Delivery, Service Management. Creative and innovative in finding
ways of improving processes; driven by setting and attaining goals; tenacity to take risks that
have been carefully quantified.
• Skills – Strategic and Operational, Leadership, Flexibility, Problem Solving Abilities, Follow-up
and Follow-through, Customer Service Orientation and Project Management.
• Attributes – High Work Ethic, Quality Orientation, Good Judgement, Integrity, Honesty &
Empathy, Innovation, Initiative and Attention to Detail.
• Motivation - Highly self motivated and determined; energised by continuous learning.
• Team Player & Lead - Confident and comfortable with people; responsive; capable of building
strong professional relationships. Ascertiveness,operational leadership,motivating and coaching.
Professional IT Experience
Jan 2006 – Jun 2014 Snr. Support Engineer
(IT Consulting/Installation/Support/Project Coordinator & Implementation)
•
Position: The function is a combination of Service level management, new request
management, technical support services and remote, on-site desktop support &
Technical Project Management.
Organisation: Metropolitan - Group technology Services (ITS) Cape Town
Responsibilities
• Consult on all IT hardware and software end user requests for the regional branches & international
branches.
• Provide first line support on all calls logged via the incident logging system
• Provide second line support to external end user support vendor
• 3rd
level Support liaison and with external vendors.
• Prepare hardware devices for installation.
• Any Other IT adhoc tasks when required
• Participate in desktop projects or rollouts that impact the remote locations – These could also include
initiatives relating to service improvement or smarter ways of working.
• Co-ordinate/Manage Project tasks under the project management methodologies and hierarchy.
• Assist junior engineers with second line support issues, training and coaching needs.

2. • Remote visits to major nodes undergoing infrastructure changes. Ensured that successful
migrations and upgrades on the workstations environment were operational after migration.
• Country visits to third party vendor technicians to conduct training courses on the
metropolitan environment and infrastructure.
• Installation and configuration of mobile devices, (i.e. iPads,mobile phones and all
TEBLET Pc’s)
• Installation and configuration of Multifunctional Devices.
July 2014 – Present
Job Title: IT Technical Project Manager
List of Project Completed:
Domain User Migration (Merging both domains from Momentum & Metropolitan)
Details:
o Plan – migrated 6000 user national to new domain
o Managed the plan, communication, budget, and delivery of entire project lifecycle
VPN CheckPoint Mobile Application Deployment (deploy CPN Checkpoint
client to all notebooks nationally)
Details:
o Plan – deploy vpn client to all notebooks across MMI
o Managed the Plan, Communication, Resources, and delivery of entire project
lifecycle.
Windows XP to Windows 7 Upgrade and Devices (upgrade Win_XP OS to
Win_7, PC Replenish)
Details:
o Plan – to migrate 2000 PC’s from Win_XP to Win_7 environment nationally across MMI
Holdings
o Managed the Cost, Plan, Communication, Resources, Risks, Time and delivery of
entire project lifecycle.
Password Management & Group Policy
Details:
o To enforce Password Complexity Policy across MMI Domain users nationally and
internationally
o Deploy Self-Service Password Reset Web and Mobile App Tool to end-users
o Deploy Self-Service Password Reset desktop client to end-users
Responsibilities:
o Planning

3. o Costing
o Risk
o Communication, Marketing and Campaigning
o Deployment
o Support/Remediation Measures after deployment
o Post Communication
o Reporting
MS Office 365 Deployment (Currently running till end of Y2016)
Career and Education history
Course /Education Institution Year
ITIL v3 Polestar ITSM
Simulation
Pink Elephant 2010
ITIL V.3 Foundation
Certification
Foster Milliar 2014
Customer Service Skills
Bytes Technology 2007
PRINCE 2 Certified
TORQUE IT 2016
IT Diploma
College of Cape Town 2005
CCNA
College of Cape Town 2005
IT Essentials 1& 2 College of Cape Town 2005
ICDL a&B College of Cape Town 2005
Java Programing
Fundamentals
College of Cape Town 2005
MS Windows 7 Configuration
Data Centrix 2009
Matric
Thembelihle Snr Sec
School
2001
Achievements
Awards
Received award for best performing student in Information Technology at the College of Cape Town .
Received performance and commitments awards through my experience within Metropolitan.
Received Silver award for ITS Best of the Best in Performance & Values in year 2012.
References
Mrs. Kashiefa Hendricks –Site Manager at MMI Holdings Metropolitan Life Limited
Telephone: 021 940 5307 Cell 0718566237
E-mail: kashiefa.hendricks@mmiholdings.co.za

4. Mr. Shaun McNaulty – Programme Manager
MMI Holdings
Telephone: 0219173054 Cell: 0724147835
Email: shaun.mcnulty@mmiholdings.co.za
Mr Bernard Mndala – Desktop Team Leader: IT Services Metropolitan Life Limited
Telephone: 021 940 6613 Cell: 0732994342
E-mail: bmndala@metropolitan.co.za
Mr. Deon David Thomas- IT National Manager at MMI Holdings Metropolitan Life Limited
Cell: 0828714749
E-mail: Deon.Thomas@mmiholdings.co.za